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Winmate G-WIN, User Manual

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Winmate G-WIN User Manual Download Page 55

User Manual 

Chapter 6 

Troubleshooting 

 

G-WIN Vehicle Mount Panel PC 

55 

 

Chapter 6: Troubleshooting 

This chapter describes all known issues and solutions.

 

6.1 Using USB-HDD or USB-CDROM for Booting OS 

If you need to use USB-HDD or USB-CDROM for booting an operating system at start-up 
time, we recommend disabling the “Quick Power On Self Test” function in CMOS setting

。

 

 

 

Summary of Contents for G-WIN

Page 1: ...G WIN Panel PC Intel Celeron N2930 1 83 GHz Vehicle Mount User Guide Version 1 1 Document Part Number 9152111I101J...

Page 2: ...ified Applications that are described in this manual are for illustration purposes only We make no representation or guarantee that such application will be suitable for the specified use without furt...

Page 3: ...enter for technical support if you need additional assistance You may need the following information ready before you call Product serial number Software OS version application software etc Descriptio...

Page 4: ...age to hardware and explains how to avoid the potential problem Une alerte d attention indique un dommage possible l quipement et explique comment viter le probl me potentiel WARNING AVERTISSEMENT An...

Page 5: ...sonnel exp riment devrait ouvrir ces chassis CAUTION ATTENTION Always ground yourself to remove any static charge before touching the CPU card Modern electronic devices are very sensitive to static el...

Page 6: ...ipment has been dropped and damaged o The equipment has obvious signs of breakage Do not leave this equipment in an uncontrolled environment where the storage temperature is below 20 C 4 F or above 60...

Page 7: ...terference This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a class B...

Page 8: ...with the Council directions Electromagnetic Compatibility Directive 2014 30 EU EN55024 2010 A1 2015 o IEC61000 4 2 2009 o IEC61000 4 3 2006 A1 2007 A2 2010 o IEC61000 4 4 2012 o IEC61000 4 5 2014 o I...

Page 9: ...Celeron N2930 1 83 GHz Bay Trail processor provides information for specific user needs and includes G WIN Vehicle Mount Panel PC User Manual contains detailed description on how to use the Panel PC i...

Page 10: ...2 1 1 AC Adapter Components 20 2 1 2 Power Considerations 21 2 1 3 Connecting the Power 22 2 2 Turning On and Off 24 2 3 Installing Operating System 25 2 4 How to Enable Watchdog 25 2 5 Connectors 28...

Page 11: ...Kit 51 5 2 2 Configuration Utility 52 Chapter 6 Troubleshooting 55 6 1 Using USB HDD or USB CDROM for Booting OS 55 6 2 Using Recovery Wizard to Restore Computer 57 Chapter 7 Technical Support 60 7 1...

Page 12: ...WIN Vehicle Mount Panel PC Introduction This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the Panel PC in the packing...

Page 13: ...ent applications such as logistics transportation fleet management heavy vehicles utility and also outdoor usage 1 1 Product Features Winmate G WIN Vehicle Mount Panel PCs offers the following feature...

Page 14: ...ard factory shipment list Panel PC Quick Start Guide Driver CD and User Manual Touch Driver CD Varies by product specifications 9152111I101W IB32 9171111I101Y 9171111T100D 3 Pin Terminal Block Cable 9...

Page 15: ...ser Manual Chapter 1 Introduction G WIN Vehicle Mount Panel PC 15 1 3 Mechanical Concept On the picture below you can see spare parts exploded drawing of a standard G WIN Vehicle Mount Series Panel PC...

Page 16: ...4 and 12 1 Icon Button Function Power Turn ON or turn OFF the Panel PC Brightness UP Increase the brightness of the display screen or allows user to navigate items of a single OSD menu Brightness DOWN...

Page 17: ...anually Tap the button once to AUTOMATICALLY adjust brightness mode Press the button again to MANUALLY adjust brightness mode Day Night Mode Tap this button to enter DAY MODE Tap this button to enter...

Page 18: ...1 Introduction 18 G WIN Vehicle Mount Panel PC LED Indicators Indicator Color Definition PWR Green Power is ON and the device functions normally Orange Panel PC is suspended HDD Green HDD is active O...

Page 19: ...G WIN Vehicle Mount Panel PC 19 Getting Started This chapter tells you important information on power supply adapter and precautions tips Pay attention to power considerations...

Page 20: ...tions Do not use the adapter in a high moisture environment Never touch the adapter with wet hands or foot Allow adequate ventilation around adapter while using Do not cover the adapter with paper or...

Page 21: ...TING CURRENT MISE LE TERRE This product must be grounded Use only a grounded AC outlet Install the additional PE ground wire if the local installation regulations require it If you do not use a ground...

Page 22: ...ng to DC Power Source Cable Mounting Steps 1 Connect the 3 pin terminal block 2 Screw the Terminal block to fix the cable 1 Connect terminal block to the Panel PC Connect to power supply until 0V Conn...

Page 23: ...urce Cable Mounting Steps 2 Connect the AC adapter to the 3 pin terminal block located on the back side of the Panel PC 3 Connect the power cord to AC adapter 4 Plug the power cord in to the AC outlet...

Page 24: ...urn the Panel PC on 2 Press DEL to enter the CMOS setting and check the BIOS setup To shut down the Panel PC To shut down your device do the following Tap Start Shut down Wait for your Panel PC to com...

Page 25: ...below 2 4 How to Enable Watchdog To enable Watchdog you need to download Winmate Watchdog utility Find more information on Watchdog in Watchdog Guide that you can download from Winmate Download Center...

Page 26: ...tomatically when the countdown time reaches 0 Every 9 min watchdog timer will be reset to 10 min Settings Description Watchdog Countdown Time The system automaticity restarts when this countdown time...

Page 27: ...User Manual Chapter 2 Getting Started G WIN Vehicle Mount Panel PC 27...

Page 28: ...necessary it is strongly advised that you label wiring to all devices in the system Safety Precautions Do not run signal or communication wiring and power wiring in the same conduit To avoid interfere...

Page 29: ...by processor and screen size of the Panel PC 2 5 2 1 G WIN Panel PC 8 4 R08IB3S VMU1 Description Description RS 232 1 x USB3 0 1 x USB2 0 9 36V DC Terminal Block HDMI1 4a RS 232 2 x RJ45 2 5 2 2 G WIN...

Page 30: ...cription Description RS 232 HDMI1 4a RS 232 422 485 2 x RJ45 1 x USB3 0 1 x USB2 0 9 36V DC Terminal Block 2 5 2 4 G WIN Panel PC 15 R15IB3S VMA3 HB Description Description 9 36V DC Terminal Block RS...

Page 31: ...your Panel PC to external devices such as mouse modem or printer You can configure serial port settings via jumpers located on the motherboard 2 5 3 3 Serial Interface RS 232 422 485 Use RS 232 422 4...

Page 32: ...terface for connecting to the internet Pin Signal Name Pin Signal Name 1 5V 2 USB_D 3 USB_D 4 GND 5 STDA_SSRX 6 STDA_SSRX 7 GND_DRAIN 8 STDA_SSTX 9 STDA_SSTX 10 5V 11 USB_D 12 USB_D 13 GND Pin Signal...

Page 33: ...ehicle Mount Panel PC 33 2 5 3 7 Digital Input Output Connector Optional Pin Signal Name Pin Signal Name 1 GND 2 DO0 3 DO1 4 DI0 5 DI1 Voltage Digital output Open drain to 40V Maximum load 2 0A Digita...

Page 34: ...34 G WIN Vehicle Mount Panel PC Mounting Solutions This chapter provides mounting guide for all available mounting options Pay attention to cautions and warning to avoid any damages...

Page 35: ...et niveaux de protection WARNING AVERTISSEMENT Turn off the device and disconnect other peripherals before installation teindre l appareil et d brancher tous les p riph riques avant l installation 3...

Page 36: ...A Wall Mounting both approaches are very easy for user to set up the Panel PC IMPORTANT Perform mounting after you establish all the necessary connections Refer to Chapter 2 for wiring requirements an...

Page 37: ...acket to the fixture ex wall with M4 flathead screws 2 Place the device on VESA bracket 3 Carefully mount the device to the fixture for ex wall 4 When the installation is complete plug the power cord...

Page 38: ...mount your device on a wall or ceiling You can purchase dash yoke mounting kit from Winmate as an optional accessory Yoke Mounting Kit Size Winmate Part Number 8 4 99KK08Z00010 10 4 99KK00Z00010 Yoke...

Page 39: ...icle Mount Panel PC 39 Mounting steps 1 Place the G WIN Vehicle Mount Panel PC on the bracket stand aiming screw hole for each other 2 Secure three M5x10 screws to fix the device upon the bracket stan...

Page 40: ...hapter 3 Mounting Solutions 40 G WIN Vehicle Mount Panel PC 4 Loosen the hand screw adjustment tool then you can adjust product angle on the stand Then screw the product tightly again to secure the st...

Page 41: ...icle Mount Panel PC 41 3 3 3 Roof Mounting Roof mounting allows mounting your device on the roof You can purchase roof mounting kit from Winmate as an optional accessory U Shape Mounting Kit Size Winm...

Page 42: ...User Manual Chapter 3 Mounting Solutions 42 G WIN Vehicle Mount Panel PC U Shape Mounting Kit Mechanical Drawing For 8 4 G WIN Vehicle Mount Panel PC...

Page 43: ...User Manual Chapter 3 Mounting Solutions G WIN Vehicle Mount Panel PC 43 For 10 4 G WIN Vehicle Mount Panel PC p...

Page 44: ...hicle Mount Panel PC Maintenance This chapter provides information on regular cleaning and maintenance procedures Follow all the recommendations included in this chapter in order to ensure long produc...

Page 45: ...e water or oil directly on the display screen If droplets are allowed to drop on the screen permanent staining or discoloration may occur 4 2 Cleaning the Casing Use the following procedure to clean t...

Page 46: ...46 G WIN Vehicle Mount Panel PC Driver Installation This chapter describes how to install all necessary drivers...

Page 47: ...drivers and utilities that you need To install Graphics Chipset VGA Audio SATA and Ethernet drivers follow the step by step driver installation guide in the Motherboard User Manual included in the pac...

Page 48: ...Go to http www elotouch com Support dnld asp for a complete list of available drivers For Driver Installation please install the ELO Touch System Touch Tools CD for Windows XP Professional Embedded Wi...

Page 49: ...le Mount Panel PC 49 5 1 2 Configuration Utility After finishing the installation follow the steps below to test the configuration utility Step 1 Enter My Computer click the ELO Touch Screen shortcut...

Page 50: ...er Manual Chapter 5 Driver Installation 50 G WIN Vehicle Mount Panel PC Step 3 Calibrate four point locations on the screen Step 4 Click Yes if the cursor follows your finger and finish the utility te...

Page 51: ...by this utility Configuration support The calibration and draw test of touch panel can be done by this utility Besides you can add or remove for new RS 232 or PS 2 touch panel devices 5 2 1 Installing...

Page 52: ...nstallation 5 2 2 Configuration Utility After finishing the touch driver installation you need to test the configuration utility Step 1 Click the Touch Kit shortcut function on the desktop Step 2 Ente...

Page 53: ...ver Installation G WIN Vehicle Mount Panel PC 53 Step 3 Correct four point locations on screen Step 4 Press Yes to continue if four point calibration test is complete successfully and press Ok to fini...

Page 54: ...54 G WIN Vehicle Mount Panel PC Troubleshooting This chapter describes all known issues and solutions...

Page 55: ...roubleshooting This chapter describes all known issues and solutions 6 1 Using USB HDD or USB CDROM for Booting OS If you need to use USB HDD or USB CDROM for booting an operating system at start up t...

Page 56: ...PORTANT While using CF card as storage of the Operation System you need to use Fixed Disk Mode type Compact Flash Card instead of removable disk mode The internal Compact Flash socket is NOT A PLUG PL...

Page 57: ...arting the recovery process be sure to backup all user data as all data will be lost after the recovery process Follow the procedure below to enable quick one key recovery procedure 1 Plug in the AC a...

Page 58: ...l show up Make sure data is backed up before recovery and click on Yes to continue 5 Wait till the recovery process to complete During the recovery process a command prompt will show up to indicate th...

Page 59: ...G WIN Vehicle Mount Panel PC 59 Technical Support This chapter includes technical support pathway...

Page 60: ...can download the SDK from Winmate Download Center or Winmate Partner Portal The list of SDK for S Series HMI Item Type Description 1 SDK Digital I O SDK 2 SDK Watchdog SDK 3 Utility Watchdog Utility W...

Page 61: ...________________________________________________________________ ________________________________________________________________________ ______________________________________________________________...

Page 62: ...62 G WIN Vehicle Mount Panel PC Panel PC Selection Guide This section includes information on ordering G WIN Series Panel PC Appendix...

Page 63: ...ction Guide A1 Panel PC Selection Guide LCD Spec Motherboard Model Name Recommended Resolution Display Color IB32 SBC Intel Celeron N2930 R08IB3S VMU1 800 600 16 2M R10IB3S VMT2 1024 768 16 2M R10IB3S...

Page 64: ...64 G WIN Vehicle Mount Panel PC Motherboard Specifications This section includes detailed hardware and hardware specifications Appendix...

Page 65: ...10 GbE LAN LCD Support LVDS Dual channel 24 bit LVDS Up to 1920 x 1080 60Hz VGA Mode Up to 1600 x 1200 60Hz DVI 1920 x 1080 60Hz Storage 8 4 PPC 10 4 12 1 15 PPC Default mSATA 64GB SSD mSATA 64GB SSD...

Page 66: ...ual Appendix B Motherboard Specifications 66 G WIN Vehicle Mount Panel PC Supported OS Windows Embedded Standard 7 Windows Embedded 8 Standard Windows Embedded 8 1 Industry Pro Windows 10 IoT Enterpri...

Page 67: ...G WIN Vehicle Mount Panel PC 67 Touchscreen This section includes information on touch panel solutions supported by G WIN Series Panel PC its technology and specifications Appendix...

Page 68: ...y The touchscreen may be flat spherical or cylindrical It is installed over the face of the display Since its shape matches of the display face the touchscreen has excellent clarity and minimal parall...

Page 69: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C Tel 886 2 8511 0288 Fax 886 2 8511 0211 Email sales winmate com tw Official website www winmate com...

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