KineticTV RSTV-A4K-16 Quick Reference
Guide V1.1
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9
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Troubleshooting
Issue
Possible reason
Solution
No display after
powered on
The device is in
Standby power mode
Press the Standby Power mode
button on the KineticTV box
TV is not on the
proper input source
Make sure the TV is on and the
correct Input Source is selected
on the TV
The power cord is not
properly connected
Make sure the device is
connected to power
The power supply is not the
recommended type
Be sure to use only the
authorized power supply for the
KineticTV box
TV has a display
but no sound
TV Audio is not configured
correctly for the input source
Please be sure the
HDMI/Optical/AV audio is
configured correctly for the
source
TV Box is MUTED
Please press mute button on the
remote to restore volume
Audio setting is not in the
same language (SAP)
Please enter the audio and
video settings menu, select the
appropriate sound channel and
language
Volume is too low
Turn up the volume with the
remote. Also check the volume
on the TV or your Audio Source
Fails to connect to
the network
Ethernet cable is not properly
connected
Please reconnect the cable
Wi-Fi is turned off or the
signal is too weak
Please restart the Wi-Fi or
adjust the position of the device
Closer to the router.
Remote Control
Failure
Remote control is not
paired correctly to the
KineticTV box
Press the “OK” and “Volume-
(down)” keys together on your
Remote Control for 10 seconds
Remote control battery power
is too low
The indicator light will flash, this
tells you to replace batteries
Remote control could be
defective
Please Contact Windstream for
instructions and troubleshooting
