8
Before placing a service call, please refer to the below chart in the event of the following LED display error codes.
Troubleshooting
ERROR CODES
DESCRIPTION OF ERROR
RECOMMENDED SOLUTION
EIC-400 / -400C
EIC-400B
“---“ shows on display and the unit beeps
There is no cookware or no suitable cookware on the
range. The power will shut off within 10 seconds if there
is no cookware detected, or the wrong type of cookware
is on the unit.
Check power cord
Make sure your pot/pan is induction-compatible.
Check diameter of the pot/pan. It must have a flat bottom that is
between 4.75” and 10” diameter.
E1
E01
EIC-400/400C voltage is under 75V
EIC-400B voltage is under 145V
Check electrical specifications of power source.
E2
E02
EIC-400/400C voltage is over 143V
EIC-400B voltage is over 275V
E3
E03
The accessory and spare parts are damaged
Contact WINCO
®
E5
E05
The heater is damaged
E6
E06
The temperature sensor underneath cooking area is
defective, thermal protection has shut the unit off due
to overheating
Unplug the unit and let it cool. Plug the unit back in and
continue use. If the range still does not function, contact
WINCO
®
.
E7
E07
The cooking temperature inside the unit is too hot
Unplug the unit and let it cool for at least 20 minutes. Once the
range has completely cooled down, position it away from the
wall & ensure there are no obstructions to airflow. Plug the unit
back in and continue use.
E08
The temperature sensor underneath cooking area is
defective
Unplug the unit and let it cool. Plug the unit back in and
continue use. If the range still does not function, contact
WINCO
®
.
E9
Malfunction has been activated or triggered
Unplug the unit. Plug the unit back in and continue use. If the
range still does not function, contact WINCO
®
.
EE
Unit has reached maximum cooking time
Press On/Off Button to restart the unit.