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Product Registration and Service
You must register your RFiD Handgun Safe in order to obtain Warranty Service.
Simply submit through our website at winchestersafes.com/warranty or complete
and return the enclosed product registration card with proper postage.
To Receive Warranty Service
In order to report a warranty claim, call Winchester Safes at 877-9GUNSAFE to
request a return authorization number. Returns will not be accepted without prior
return authorization by Winchester Safes. When a return authorization number
has been obtained, be sure all contents have been removed from the safe before
sending it for service. Winchester Safes is not liable for any loss, theft or damage
to personal property.
Post-Warranty Service Information
For issues concerning service after the Limited Warranty expires, contact Winchester
Safes at 877-9GUNSAFE for options.
FREQUENTLY ASKED QUESTIONS
I’ve lost my keys. Can I get a replacement?
For security reasons, Winchester Safes WILL NOT provide replacement circular
barrel keys for the RFiD Handgun Safe. Consult a locksmith to explore options.
How do I return my Defender® RFiD Handgun Safe for warranty work?
Call Winchester Safes at 877-9GUNSAFE to speak with Customer Service
Where can I find the serial number?
The serial number is located on the bottom of the safe. Prior to mounting the safe,
record the serial number for future reference.
Why isn’t my RFiD card, key fob or decal opening the safe?
Be sure the RFiD tag is programmed to your safe. This safe allows five (5) RFiD
tags to be programmed at once. Check the power source. If the unit is plugged into
an electronic outlet, the green LED light should be on. If the unit is on battery power,
press the center logo button on top of the safe to bring the system to ready status
before placing the RFiD tag on the reader.
Defender
®
Keylock Handgun Safe
Model Number: D-RF-HS-9
