11
Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
12
Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
2. BLINKING ORANGE
If the light on the Signal Booster is blinking orange the Signal Booster
is experiencing receiver (cell tower) overload. The Signal Booster has
protection shut off circuits to prevent the disruption of cell towers. If
the light is blinking orange, this indicates that the Signal Booster has
automatically decreased gain due to close proximity to a cell tower. First,
turn down the uplink (UL) gain control until you get a blinking green light.
The Signal Booster is now working with reduced gain on the UL. If the
gain is not adequate for good coverage, you will need to turn the UL
gain to maximum and then turn the Outside Antenna away from the cell
tower until the light turns to blinking green. If the Signal Booster will not
respond, turn the UL gain down 5 dB and move the Outside Antenna.
Continue to adjust the UL gain and the antenna position until the light
turns blinking green. Contact Wilson Electronics Technical Support Team
for assistance: 866-294-1660.
Note:
For boosters sold outside the US & Canada, gain does not
automatically decrease.
3. SOLID RED
If the light on the Signal Booster is solid red, this indicates that the
Signal Booster has shut down to prevent an oscillation (feedback). First,
make sure that all the connections are tight. Then reduce the UL and/
or DL gain of the Signal Booster in small increments by rotating the gain
control counter clockwise, waiting 5 seconds between each adjustment
for the Signal Booster to reset. Continue this adjustment until the light
turns blinking or solid green. When you are turning down the DL gain,
you are reducing the inside coverage area. If the amount of coverage
area is sufficient for your needs and the light is green the installation is
complete. If the coverage area is not large enough, it is necessary to
increase the separation distance of the inside and Outside Antennas
by moving them horizontally or vertically farther apart. Then increase
the gains until the red light comes on, and then keep decreasing the
gains until the green or blinking green light appears. If after separating
the antennas your coverage area is still too small, contact Wilson
Electronics Technical Support Team for assistance: 866-294-1660.
If after the initial 15 minutes you are not done with the installation,
the Signal Booster can be reset and enter installation mode again
by disconnecting and reconnecting the power supply from the Signal
Booster.
4. SOLID GREEN
The indicator light on the Signal Booster will be a solid green after the
first 15 minute installation period, if the unit is powered up and working
properly.
Warnings and Recommendations
Warning: The directional antenna must always be located so
the back or side points to the Inside Antenna. Never
point the front of the Outside Antenna toward the
Inside Antenna – this is to prevent oscillation.
Warning: Connecting the Signal Booster directly to the cell
phone with use of an adapter will damage the cell
phone and/or the Signal Booster.
Warning: Use only the power supply provided. Use of a
non-Wilson Electronics product may damage your
equipment.
Warning:
RF Safety
: FCC regulations require that any fixed
Outside Antenna used with this Signal Booster may
not have gain (less cable loss) that exceeds 15
dBi and must be located at least 30 inches from all
people. Inside Antennas must not exceed 7 dBi gain
(less cable loss) in the 800 MHz band and must be
located at least 15 inches from all persons.
Warning: Verify that both the Outside Antenna and the Inside
Antenna are connected to the Signal Booster before
powering up the Signal Booster.
Recommendation:
Lightning Surge Protection is recommended
for all in-building installations.
