Wilo Helix VE 10 Series, Installation And Operating Instructions Manual

Page: 67 / 198

67
10.1 Faults table
All incidents mentioned hereafter will have the following effect:
• Deactivation of the SBM relay (when parameterised in “available transfer” mode).
• Activation of the SSM relay “failure transfer” when the max. quantity of one malfunction type is reached within a 24­hour period.
• Lighting of a red LED.
Error
code
Ramp time
before
signalling of
error
Time
before the
error
is taken into
account after
signalling
Waiting time
before
automatic
reactivation
Max.
error in
24 h
Faults
Possible causes
Remedies
Waiting
time
before
reset
E001 60 s 0 s 60 s 6
The pump is overloaded,
malfunctioning
Density and/or viscosity of the pumped
fluid too high
300 s
The pump is obstructed by
foreign bodies
Dismantle the pump, replace the
malfunctioning components or clean it
E004
(E032)
~5s
(0.55 to
7.5 kW)
300 s
(0.55 to 7.5 kW)
0 s if error
deleted
6
The power supply to the
converter is in undervoltage
Check the voltage at the converter
terminals :
• malfunction if power supply > 480 V
(0.55 to 7.5 kW)
• malfunction if power supply > 506 V
(11 to 22 kW)
(0.55 to
7.5 kW)
0 s
(11 to 22 kW)
0 s
(11 to 22 kW)
300 s
(11 to
22 kW)
300 s
E005
(E033)
~5s 300 s
0 s if error
deleted
6
The power supply to the
converter is at overvoltage
Check the voltage at the converter
terminals :
• malfunction if power supply > 506 V
0 s
E006 ~5s 300 s
0 s if error
deleted
6 A power supply phase is missing Check the power supply 0 s
E007 0 s 0 s
0 s if error
deleted
Un­
limited
The converter operates as a
generator. Warning, no pump
deactivation
The pump has switched direction, check
the impermeability of the valve
0 s
E010 ~5s 0 s Unlimited 1 The pump is blocked
Dismantle pump, clean it and replace the
faulty parts. Possible mechanical motor
malfunction (roller bearings)
60 s
E011 15s 0 s 60 s 6
The pump is deactivated or is
running dry
Re­prime by filling the pump (See § 9.3).
Check the impermeability of the foot valve
300 s
E020 ~5s 0 s 300 s 6
The motor is heating up
Clean the cooling ribs at the back and
under the converter, as well as the fan cap
300 s
Room temperature above
product characteristics
Improve the ventilation of the premises
E023 0 s 0 s 60 s 6 The motor is short-circuited
Remove the motor-converter from the
pump and check it or replace it
60 s
E025 0 s 0 s Unlimited 1 A phase of the motor is missing
Check the connection between the motor
and the converter
60 s
E026 ~5s 0 s 300 s 6
The motor’s temperature
sensor is faulty or has a bad
connection
Remove the motor-converter from the
pump and check it or replace it
300 s
E030
E031
~5s 0 s
(0.55 to 7.5 kW)
0 s if error
deleted
(11 to 22 kW)
300 s
6
The converter is heating up
Clean the cooling ribs at the back and
under the converter, as well as the fan cap
300 s
Room temperature above
product characteristics
Improve the ventilation of the premises
E042 ~5s 0 s Unlimited 1 The sensor cable (IN1) is cut
Check for the correct power supply and
wiring to the sensor
60 s
E050 60 s 0 s
0 s if error
deleted
Un­
limited
The BMS communication is
faulty
Check the connection 300 s
E077 0 s 0 s Unlimited 1
24 V power supply voltage of
sensors faulty
Check the sensors and their connections 60 s
E--- 0 s 0 s Unlimited 1 Converter internal malfunction Call customer service 60 s
Installation and operating instructions – HELIX­VE 22­36­52
English