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IR Plus Assistive Listening System
Device is not working over Wi-Fi
Note: If you have a network system administrator, please contact them first before attempting to troubleshoot the network yourself�
If you don’t have a system administrator, the following steps are things you can try on a small, non-managed network�
This situation is most often caused by the mobile device losing connection to the router when the Wi-Fi on the mobile device has
been turned off (or the Wi-Fi reception is unstable).
1. In order to perform these steps you will need the SSID of the router, the router Wi-Fi connection password, and the IP address
of the IR M1. You can find the IP address of the IR M1 by going into the Menu on the IR M1 itself (using the front buttons and
display).
2. Make sure the IR M1 and router are both ON.
3. Make sure the Ethernet cable going to the IR M1 is plugged into one of the LAN ports on the router (not the WAN port).
4. Is the mobile device connected to the router? On the mobile device, go into the Wi-Fi Settings, and make sure Wi-Fi is turned
on or enabled. More than one router may show up in the list of possible connections, depending upon how many routers are
nearby. If you don’t see the router that is connected to the IR M1 in the list, make sure the router is on and broadcasting it’s
SSID.
5. If you see the desired router SSID in the list, connect to it by clicking on it. Usually there is a check mark or some other
indication of which router/SSID you are connected to. You may need to enter the Wi-Fi password/passkey to the router to
connect to it.
6. Once you have verified that you have connected the mobile device to the router, exit the Wi-Fi settings on the mobile device
(without shutting off the Wi-Fi) and open an internet browser. Type the IP address of the IR M1 into the address bar of the
Internet browser and hit the Enter key. You should see the IR M1 login web page come up.
7. Verify the connection by changing a setting on the IR M1 through the internet browser. If you can change settings and get
feedback on the web page (or verify the change on the front display of the IR M1), you are now connected to and controlling
the IR M1.
8. Try re-booting in this order
• the router
• the computer
• the IR M1 (turn it off for 10 seconds then turn it back on)
Wait at least two full minutes for the IR M1 to re-establish itself on the network. Then try testing the connection again.
9. If you can make changes to the IR M1 initially, but then lose that ability (get disconnected), you may have to look at deeper
network issues such as IP address conflicts, power issues, or even settings in the router.
10. If there is interference, or low Wi-Fi signal on the mobile device, try moving the router to a better location.
11. Some mobile devices have known issues with certain routers. To fix this, you can investigate updating the operating system on
the mobile device. Try a different mobile device just to verify that ANY wireless device can connect. If you can get one device
connected, but not another, chances are the device that cannot connect has issues. A different brand/model of router may also
fix the problem with certain devices not connecting.
12. Try connecting to the IR M1 using Wi-Fi on a laptop, rather than a mobile device, to verify that the mobile device is/is not the
problem. If you can connect with a laptop, check the Wi-Fi settings on the mobile device and make sure Wi-Fi is turned On.
13. You can try restoring the IR M1 to factory settings. This will clear out any changes and allow you to start clean.
14. If you have tried all of these steps and still can’t connect, call Williams AV for additional troubleshooting help. Note that
Williams AV cannot help in all cases, as there are many variables within networks.
Checking Software Versions
Checking the software version will ensure that your system has the most up-to-date firmware possible. When the device is starting,
the firmware package version will be visible on the front panel.
Via the web interface, on the Administration page various version numbers for the IR M1 will be visible and may be helpful when
troubleshooting with TechBlue Technical Support Services.