Williams-Sonoma GreenPan 6QT, User Manual

Page: 7 / 12

7
Problem Potential Cause Solution
Power Plug
Do not touch the outside of the Slow Cooker, burns
may result. Instead, use handles only when the pan is
operating.
Check whether the power plug is connected to a
functional, grounded electrical outlet
Contact Customer Service Slow Cooker
turns on, but
does not get
hot during
any cooking
mode
Outside of
Slow Cooker
is hot during
use
Slow
Cooker
does not
turn on
Control Board
problem
This is normal,
especially after
extended use
Other issues: Contact Customer Service
STORAGE
Ensure the Slow Cooker is cool and dry before storing. The power cord wraps around
the cord wrap for easy storage.
BEFORE RETURNING
YOUR GREENPAN PRODUCT
If you are experiencing problems with your GreenPan Slow Cooker, we suggest that
you call GreenPan customer service at 914-372-7777 before returning the product. A
representative can confirm whether the product is under warranty and advise on next
steps.
IMPORTANT:
If the defective product is to be serviced by someone other than
GreenPan’s authorized service, please tell the servicer to call our consumer service at
914-372-7777 to ensure that the problem is properly diagnosed, the product is serviced
with the correct parts, and the product is still under warranty.
TROUBLESHOOTING