Debugging and troubleshooting of Media Gateways
Debugging and troubleshooting of Media Gateways
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ISDN - FXO - GSM - SIP Trunk Settings Guide
Troubleshooting of BRI Gateways in case of provisioning or
network issues
Issues:
The gateway is not identified by the network
The gateway appears to cause the calls’ interruption
The gateway appears to affect the quality of the conversation
The gateway is not available for provisioning on the WMS
The gateway appears not to work correctly (the ports are not functional, the signal lights blink in a strange
way)
Reason:
Provisioning, network or functioning of BRI devices is not correct
Solution:
The Reset procedure of the Gateway.
Reset operation resolves some problems related to the Gateway (strange blinking of LEDs, connectivity
problems) and some problems related to LAN connection, access to the configuration page via http etc. Follow
these steps to perform the correct operation procedure:
The Gateway should be connected only to the power :
Press the button signed as reset/default on the backside of the Gateway, using paperclip or the object of a
similar shape:
