Debugging and troubleshooting of Media Gateways
Debugging and troubleshooting of Media Gateways
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Open the trace with Wireshark program.
Debugging of ISDN Gateways using Syslog
Collecting and analyzing syslog can be useful in order to debug various issues.
For the information on how to collect syslog without Remote syslog server, read the Guide:
.
It is also possible to enable remote syslog on Wildix devices: go to WMS ->
double click on a
Devices,
provisioned device to edit it and select “Syslog Server” (enter the address of the remote server). Starting from
WMS version 3.88, it is possible to enable Remote Syslog without installation of a remote server. Refer to
for detailed information.
ISDN Gateways:
Connect to the Gateway via SSH (on Windows you can use “putty” or other SSH clients) using the same
credentials you used for access to web interface
Use the string to begin the session:
logs on
To finish the session, use the string:
logs off
Make a test call
The logs help you to understand eventual issues, here is what happens when a user places an outgoing call to a
trunk:
PBX receives a request from the user and forwards it to the BRI/ PRI Gateway
The Gateway forwards the call to the operator
The operator responds to the Gateway with the status “Call Proceeding” to confirm the reception of the
request
The operator responds with the status “Call Progress” to indicate that the call has been routed to the
destination
The operator responds with the status “Alerting” to indicate that the destination is available
The operator responds with the status “Setup Confirm” to indicate that the call has been responded
