Widex U-XP User Instructions Download | Manualshive

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Troubleshooting

Troubleshooting

These pages contain advice on what to do if your hearing aid
stops working or if it doesn't work as expected. If the problem
persists, contact your hearing care professional.

Problem

Possible cause

Solution

The hearing aid is
completely silent

It is not turned on

Make sure the bat-
tery is placed cor-
rectly and the bat-
tery compartment
cover is closed cor-
rectly.

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Summary of Contents for U-XP

Page 1: ...WIDEX UNIQUE USER INSTRUCTIONS THE WIDEX UNIQUE FAMILY U XP model In the ear ...

Page 2: ...Your Widex hearing aid To be filled out by the hearing care professional Vent Short Full length None Your hearing aid series 2 ...

Page 3: ...Extender Quiet Audibility Extender Transport Audibility Extender Urban Audibility Extender Party Audibility Extender Music Audibility Extender T Audibility Extender M T Audibility Extender SPECIAL PROGRAMS Zen Audibility Extender 3 ...

Page 4: ...PROGRAM Phone Audibility Extender SMARTTOGGLE PROGRAMS Zen Audibility Extender NOTE Read this booklet carefully before your start using your hearing aid 4 ...

Page 5: ...THE HEARING AID 12 Indications for use 12 Intended use 13 The battery 13 Sound signals 18 How to tell right from left 20 Turning the hearing aid on and off 21 Putting on and removing your hearing aid 23 Sound adjustment 28 Programs 30 CLEANING 34 Tools 34 Cleaning the hearing aid 34 5 ...

Page 6: ...The wax guard 41 ACCESSORIES 47 TROUBLESHOOTING 49 Troubleshooting 49 REGULATORY INFORMATION 58 FCC and IC statements and EC directives 58 SYMBOLS 64 6 ...

Page 7: ... aid regularly even if it takes some time getting used to it Infrequent users don t usually get the full benefit of a hearing aid NOTE Your hearing aid and its accessories may not look exactly as illustra ted in this booklet We also reserve the right to make any changes we consider necessary 7 ...

Page 8: ...Your hearing aid at a glance 1 Microphone openings 2 Battery compartment lid on off function 3 Nail grip 4 Sound outlet 5 Widex wax guard 6 Vent optional 8 ...

Page 9: ... ventilate the ear canal and prevent ear infections Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection Do not expose your hearing aids to extreme temperatures or high humidity and dry them quickly if they get wet or if you perspire heavily Remove your hearing aids before showering swimming or us ing a hair dryer 9 ...

Page 10: ...use your hearing aids in environments where there may be explosive gases such as in mines etc Keep hearing aids their parts accessories and batteries away from children Never try to open or repair the hearing aid yourself Contact your hearing care professional if you need to have your hear ing aid repaired Your hearing aid is very powerful and it can play sounds that exceed a level of 132 dB There...

Page 11: ...emperature and humidity ranges of 20 C to 40 C 4 F to 104 F and 10 95 rH Storage and transportation up to 60 C 140 F with 10 95 rH can be accepted in shorter periods duration of max of 2 weeks Your hearing instruments are designed to operate from 0 C 32 F to 50 C 122 F 11 ...

Page 12: ... than 36 months with a range of hearing loss from minimal 10 dB HL to severe 90 dB HL and all hearing loss configurations They are to be programmed by licensed hearing care professio nals audiologists hearing aid specialists otolaryngologists who are trained in hearing re habilitation 12 ...

Page 13: ...ds may be equipped with the Zen program intended to provide a relaxing sound background i e music noise source for adults who desire to listen to such a background in quiet The battery Use a type 312 zinc air battery for your hearing aid Always use a fresh new battery that is precisely the kind recom mended by your hearing care professional 13 ...

Page 14: ...e your hearing aid may not function as expected Dispose of used batteries as indicated on the packaging and take note of the expiry date Never attempt to recharge your hearing aid batteries as they could explode Never leave a flat battery in the hearing aids while storing them It could leak and ruin your hearing aid 14 ...

Page 15: ...y If the battery drains suddenly there may however be no warning We recom mend carrying a spare battery with you wherever you go Changing the battery To change the battery do as follows Use the nail grip to gently swing the battery door open and re move the old battery 15 ...

Page 16: ...Take the adhesive tab off the new battery and make sure there is no sticky substance left on it Let it breathe for 60 sec onds 16 ...

Page 17: ...Now place the new battery in the drawer as shown Close the drawer If it doesn t close easily the battery is not placed correctly If you are not using the hearing aid for a few days remove the battery 17 ...

Page 18: ... a soft surface while changing the battery Sound signals Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed programs These sounds may be spoken messages or tones depending on your needs and preferences 18 ...

Page 19: ...ge or three short beeps Program 4 Message one short and one long beep Program 5 Message one long beep and two short beeps Zen Message tone Ask your hearing care professional to turn these sounds signals off if you don t need them Lost partner Only available in wireless 440 series 19 ...

Page 20: ...r ing aid that warns you whenever it loses contact with the hearing aid in the opposite ear You will hear a spoken message in your ear How to tell right from left The hearing aid for your right ear has a red mark The hearing aid for your left ear has a blue mark 20 ...

Page 21: ...aid on and off To turn the hearing aid on close the battery lid and push it up wards The hearing aid will play a sound signal to indicate that it is on unless your hearing care professional has deactivated this function 21 ...

Page 22: ...hearing aid push the battery lid downwards NOTE You can also cup the hearing aid in your hand to verify that it is turned on If it s on it will whistle Don t forget to turn off the hear ing aid when it is not in use 22 ...

Page 23: ...on and removing your hearing aid To put on your hearing aid Close the battery cover completely Hold the hearing aid with your thumb and forefinger and insert it slowly into your ear until you feel resistance 23 ...

Page 24: ...Then use the tip of your forefinger to gently push the hearing aid into your ear until it feels comfortable 24 ...

Page 25: ...Pulling the outer ear upwards and backwards while you insert the hearing aid can be helpful 25 ...

Page 26: ...NOTE If the hearing aid doesn t feel comfortable or if it doesn t fit proper ly causing irritation redness or the like contact your hearing care professional 26 ...

Page 27: ...Removing the hearing aid Hold the hearing aid with your thumb and forefinger and pull carefully 27 ...

Page 28: ... to your sound environment If you have a remote control you can also adjust the sound man ually to achieve more comfort or more audibility depending on your needs and preferences For more information on how this works consult your hearing care professional Depending on the hearing aid settings and features any sound adjustment you make will affect both hearing aids 28 ...

Page 29: ... setting you will hear a steady tone To mute your hearing aid do as follows Keep pressing the lower part of the volume key on the remote control until you can hear the steady sound To turn the sound on again Press the upper part of the volume key or Change program Any adjustment of the volume will be cancelled when you turn off your hearing aid or if you change program 29 ...

Page 30: ...ning in quiet environments Transport For listening in situations with noise from cars trains etc Urban For listening in situations with chang ing sound levels in supermarkets noisy workplaces or similar Party For listening in situations with many people talking at the same time 30 ...

Page 31: ...hich allows you to listen directly to the sound without background noise requires a teleloop system M T This program is a combination of the hearing aid s microphone and the tel ecoil You listen to the sound source but can also hear other sounds SPECIAL PROGRAMS Zen Plays tones or noise for tinnitus relief 31 ...

Page 32: ...ws you to listen to different types of tones or noise Depending on your hearing loss your hearing care professional can activate the Audibility Extender feature Ask your hearing care professional if you could benefit from this If your needs and preferences change over time your hearing care professional can easily change your program selection 32 ...

Page 33: ... on your re mote control Zen To access this program press and hold the program key for more than one second A quicker press then allows you to cycle through the available Zen styles To exit the program press and hold down the program key for more than one second 33 ...

Page 34: ...hearing aid Use them as indicated in the Cleaning section 3 2 1 4 5 1 Cloth 2 Brush 3 Long wax removing tool 4 Short wax removing tool 5 Battery magnet Cleaning the hearing aid Cleaning your hearing aid every day will make it more efficient and more comfortable to wear 34 ...

Page 35: ...The hearing aid Just wipe it with the a soft cloth for example the cloth you re ceived from your hearing care professional The sound outlet 35 ...

Page 36: ...Never try to clean the wax guard NOTE If you can t clean the sound outlet contact your hearing care pro fessional Never insert anything into the sound outlet as this can ru in your hearing aid The microphone openings Clean the microphone openings in the hearing aid front as fol lows 36 ...

Page 37: ...de the short wax removing tool no 4 through the micro phone openings on the lid from the inside see illustration NOTE If you suspect that earwax or dirt has got into the microphone in side the hearing aid contact your hearing care professional Do not insert anything into the microphone The vent 37 ...

Page 38: ...Clean the vent every day by passing the long wax removing tool no 4 all the way through the vent 38 ...

Page 39: ...tilate it NOTE It is important for the performance of your hearing aid that you keep the vent clean and free of earwax dirt and the like Clean it every day after use and consult your hearing care professional if the vent is blocked 39 ...

Page 40: ...sk your hearing care professional if this is right for you Do not use any kind of liquid or disinfectant to clean your hearing aid Clean and inspect your hearing aid every day after use to check that it is not broken If the hearing aid breaks while you are wearing it leaving small fragments in your ear canal con tact your doctor Never try to take out the fragments yourself 40 ...

Page 41: ... guard helps to protect the hearing aid against earwax Always use Widex wax guards with your hearing aid Otherwise the guarantee for your hearing aid will be void Changing the wax guard Open the wax guard case as il lustrated 41 ...

Page 42: ...1 2 The wax guard consists of the following parts 1 Removal hook 2 New wax guard Insert the removal hook into the used wax guard 42 ...

Page 43: ...Keep the holder at a right angle Pull the used wax guard straight out 43 ...

Page 44: ...Insert the new wax guard into the opening of the sound outlet and press it gently 44 ...

Page 45: ...Pull the holder straight out Ask your hearing care professional about how often you should change the wax guard 45 ...

Page 46: ...not intended to be cleaned If the wax guard fits loosely discard it and use a new one If the wax guard falls off inside your ear contact your doctor or hearing care professional to have it removed Do NOT at tempt to remove the wax guard yourself 46 ...

Page 47: ...u could benefit from using these accessories ask your hearing care professional Name Use RC DEX remote control TV DEX for listening to TV and audio PHONE DEX for easy landline use FM DEX for streaming audio and FM signals T DEX for connecting hearing aids to mobile phones via a telecoil 47 ...

Page 48: ...onnecting hearing aids to mobile phones CALL DEX for easy wireless connection to mobile phones COM DEX for wireless connection to mobile phones and other devices via bluetooth Accessories Available in some countries only 48 ...

Page 49: ...s working or if it doesn t work as expected If the problem persists contact your hearing care professional Problem Possible cause Solution The hearing aid is completely silent It is not turned on Make sure the bat tery is placed cor rectly and the bat tery compartment cover is closed cor rectly 49 ...

Page 50: ... the hearing aid The sound outlet is blocked See the cleaning sec tion The microphone opening is blocked See the cleaning sec tion The hearing aid volume is not powerful enough The sound outlet is blocked See the cleaning sec tion Your ear is blocked by earwax Contact your doctor 50 ...

Page 51: ...ur hearing care professional doctor The hearing aid whistles continu ously Your ear is blocked by earwax Contact your doctor It is not correctly placed in your ear canal Take it out and rein sert it It fits loosely in your ear canal Contact your hearing care professional 51 ...

Page 52: ...e cause Solution The hearing aid is uncomfortable to wear It is not correctly placed in your ear canal Consult your hearing care professional It does not fit your ear properly Contact your hearing care professional 52 ...

Page 53: ...ear canal is sore It is important that first time users only wear the hearing aid for short periods of time at the begin ning Take 2 3 weeks to gradually get used to the hearing aid If the soreness contin ues contact your hearing care profes sional 53 ...

Page 54: ...Problem Possible cause Solution Your hearing aids are not working in synchrony The connection be tween the hearing aids is lost Turn them off and on again 54 ...

Page 55: ... in vol ume or program to the device a The device is used beyond the trans mission range b Strong electro magnetic interfer ence in the vicinity c The device and the hearing aids are not matched a Move the device closer to the hearing aids b Move away from known source of EM interference c 55 ...

Page 56: ...Problem Possible cause Solution Check with your hearing care profes sional to make sure device is matched with the hearing aids 56 ...

Page 57: ... the hearing aids or no speech muted from the transmit ting hearing aid a The battery in one of the hearing aids has expired b Strong electro magnetic interfer ence in the vicinity a Replace battery in one or both hearing aids b Move away from known sources of in terference 57 ...

Page 58: ...deral Communications Commission Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation NOTE 58 ...

Page 59: ...and used in accordance with the instruc tions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful in terference to radio or television reception which can be deter mined by turning the equipment off and on the user is encour aged to try to correct the interference by ...

Page 60: ...ment complies with FCC radiation exposure limits set forth for an uncontrolled environment This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Changes or modifications to the equipment not expressly ap proved by Widex could void the user s authority to operate the equipment Industry Canada Statement Déclaration d industrie Canada 60 ...

Page 61: ...type and its gain should be so chosen that the equivalent isotrop ically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interfer ence that m...

Page 62: ...ue à l intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte que la puissance isotrope rayonnée équiva lente p i r e ne dépasse pas l intensité nécessaire à l établisse ment d une communication satisfaisante Le présent appareil est conforme aux CNR d Industrie Canada ap plicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditi...

Page 63: ...ptible d en compro mettre le fonctionnement Directive 1999 5 EC Hereby Widex A S declares that this U XP is in compliance with the essential requirements and other relevant provisions of Direc tive 1999 5 EC A copy of the Declaration of Conformity according to 1999 5 EC can be found at http widex com doc N26346 63 ...

Page 64: ...ex A S in medical device label ling labels IFU etc Symbol Title Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol If appropriate the date of manufacture may also be stated 64 ...

Page 65: ...atalogue item number Consult instructions for use The user instructions contain important cautionary information warnings precautions and must be read before using the product Warning Text marked with a warning symbol must be read before using the product 65 ...

Page 66: ...be sent to a designated collection point for recycling and re covering to prevent to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances CE mark The product is in conformity with the requirements set out in European CE marking directives 66 ...

Page 67: ...e product complies with electrical safety EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand market Interference Electromagnetic interference may occur in the vicini ty of the product 67 ...

Page 68: ...WIDEX A S Nymoellevej 6 DK 3540 Lynge Denmark www widex com Manual no Issue 2015 08 17 95140319001 ...

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