ADDITIONAL INFORMATION
Maintenance
Clean your device using a soft, dry cloth, or vacuum clean it with a soft nozzle.
NOTE
Don't wash your device and never immerse it in water or any other liquid.
LEDs
LED
MEANING
Fading white light
You'll see this the first time you turn on the device or
after a reset
One blue flash for each hearing
aid
The device is sending pairing information to your
hearing aids
Fading blue light
If you make a short press on the reset button, the
LED will flash blue and streaming will stop for 30
seconds. This will have no effect on your device
Fading green light
The device is on but not streaming
Constant green light
The device is on and streaming
Blinking red light
Unknown sound format
Fading red light
The device is overheated. Let the device cool down
before use
This LED pattern can also be seen if the USB cable
doesn't provide the device with enough power
Constant red light
The device is not working. Contact your hearing care
professional
Resetting the device
On the back of your device you will find a button. You can use this button to reset
your device by pressing it for 5 seconds. This will reboot the device and remove any
existing pairings from the device.
NOTE
If you reset your device, you'll have to pair your hearing aids with the device again.
Troubleshooting
These pages contain advice on what to do if your device stops working or if it doesn't
work as expected. If the problem persists, contact your hearing care professional.
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