32
IN CASE OF MALFUNCTION
Problem
Possible cause
Solution
The hearing aid
is completely
silent
The hearing aid is
not turned on
Make sure the battery
drawer is completely
closed
The battery does not
work
Insert a new battery in
the hearing aid
The hearing aid
volume is not
powerful
enough
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional
The earwire is not
properly connected
to the hearing aid
Check that the earwire
connector in the
hearing aid is
completely inserted
The hearing aid
whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your two hear-
ing aids are not
working in syn-
chrony
The connection
between the hearing
aids is lost
Turn the hearing aids
off and on again
The hearing
aids do not
respond with a
correspond ing
change in
volume or
program to the
DEX
a. The DEX is used
beyond the trans-
mission range
b. Strong electro-
magnetic interfer-
ence in the vicinity
c. The DEX and the
SUPER hearing
aids are not
matched
a. Move the DEX closer
to the SUPER
hearing aids
b. Move away from
known source of EM
interference
c. Check with hearing
care professional to
make sure DEX is
matched with SUPER
hearing aids
