Problem
Possible cause
Solution
The hearing aid makes
a soft clicking or bub-
bly sound from time to
time.
The energy cell in your
hearing aid adjusts to
changes in environmental
conditions such as
changes in temperature.
The sound will disap-
pear in a few minutes.
If the sound is continu-
ous, contact your hear-
ing care professional.
On rare occasions you
may experience a
small drop of metha-
nol solution at the refill
valve.
The energy cell in your
hearing aid adjusts to
changes in environmental
conditions, such as
changes in temperature.
Wipe it off with a soft
cloth.
When ascending dur-
ing airplane flights, a
drop of methanol solu-
tion may be seen at
the refill valve.
The energy cell in your
hearing aid adjust to
changes in environmental
conditions, such as pres-
sure.
Wipe it off with a soft
cloth.
If none of the solutions mentioned above work, turn the hearing aid on and
off. This will reset the hearing aid. If it is still not working, contact your hear-
ing care professional.
This information covers only the hearing aid. See the "Ear-sets for Widex
hearing aids" manual for information specific to your ear-set. If the prob-
lems persist, contact your hearing care professional for assistance.
For more information about the refill unit or how to refill the hearing aid,
please see the user instructions for the refill unit.
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