WIDCOMM BlueGate 2100, Administrator'S Manual, Page: 39 / 49

BlueGate 2100 Troubleshooting
July 26, 2001 WIDCOMM, Inc, Proprietary and Confidential
34
9.9 C
ANNOT
F
IND
B
LUE
G
ATE
2100’
S
IP A
DDRESS
W
ITH
F
IND
IP
Does a dialog box appear to indicate that the IP Address could not be found?
•
YES Go to Section 9.9.1.
•
NO Go to Section 9.9.2.
9.9.1 The Dialog Box Appears
If the dialog box appears there is a high likelihood that the FindIP application is operating
properly but could not locate BlueGate 2100’s IP address.
•
Verify that:
BlueGate 2100 and the computer running FindIP are on the same subnet.
FindIP uses a UDP broadcast packet to query BlueGate 2100; broadcast
packets are not routed. If there is a router between the computer and
BlueGate 2100, the IP address will not be found.
The Media Access Control address has been properly entered in FindIP.
The local DHCP server is on-line and accessible.
•
There are two addresses on BlueGate 2100’s serial number tag:
The Bluetooth Device Address (BD Addr)
The Media Access Control address (MAC).
Be sure the correct address (the MAC address) is entered in FindIP.
9.9.2 The Dialog Box Does NOT Appear
If the dialog box does NOT appear there is a high likelihood that the problem is related to
the FindIP application.
•
The browser must be Internet Explorer 5.0 or higher or Netscape Navigator 4.7
or higher.
Contact WIDCOMM support personnel for assistance.
9.10 C
ANNOT
F
IND
B
LUE
G
ATE
2100’
S
IP A
DDRESS
W
ITH THE
J
AVA
A
PPLET IN
UNIX E
NVIRONMENT
Does a dialog box appear to indicate that the IP Address could not be found?
•
YES Go to Section 9.10.1.
•
NO Go to Section 9.10.2.
9.10.1 The Dialog Box Appears
If the dialog box appears there is a high likelihood that the Java applet is operating
properly but could not locate BlueGate 2100’s IP address.
•
Verify that:
BlueGate 2100 and the computer running the Java applet are on the same
subnet. The Java applet uses a UDP broadcast packet to query
BlueGate 2100; broadcast packets are not routed. If there is a router between
the computer and BlueGate 2100, the IP address will not be found.
The Media Access Control address has been properly entered in the
Java applet.
The local DHCP server is on-line and accessible.