BlueGate 2100
Troubleshooting
July 26, 2001
WIDCOMM, Inc, Proprietary and Confidential
35
•
There are two addresses on BlueGate 2100’s serial number tag:
The Bluetooth Device Address (BD Addr)
The Media Access Control address (MAC).
Be sure the correct address (the MAC address) is entered in FindIP.
9.10.2 The Dialog Box Does NOT Appear
If the dialog box does NOT appear there is a high likelihood that the problem is related to
the Java applet. For more information about the following suggestions refer to
Appendix C—Find IP address in a Non-Windows Environment
in this manual.
•
The browser must be Internet Explorer 5.0 or higher.
•
The browser must be restarted after downloading the Java Run-time
environment (JRE).
•
The Java applet support files must be copied to the correct directory.
•
The security file must be properly modified.
9.11 B
LUE
G
ATE
2100 D
OES
N
OT
S
HOW
U
P
W
HEN A
D
EVICE
I
NQUIRY IS
M
ADE
•
Verify the security settings of BlueGate 2100 and the client device. The
authentication, authorization, and encryption settings of BlueGate 2100 and the
client must be the same; if BlueGate 2100 has one or more of these options
turned ON and the client has the same setting(s) turned OFF the connection
will fail.
•
The fixed PIN code of BlueGate 2100 and the client must be the same; if the PIN
codes do not match the connection will fail. Since fixed PIN codes are configured
on both sides, there may never be a dialog box displayed to inform you that an
authentication was performed.
•
Verify that the client is not configured to screen out the “LAN Access” class of
Bluetooth devices.
•
Verify that the Bluetooth client device is Bluetooth Specification 1.1 compliant.
Bluetooth client devices that are not 1.1 compliant may not work with
BlueGate 2100, which
is
Bluetooth Specification 1.1 compliant.
•
Change the distance between BlueGate 2100 and the other Bluetooth device. If
they are close together move them further apart—if they are far apart move them
closer together.
•
If there are numerous Bluetooth devices in the area move to an area with
fewer devices.
9.12 D
IFFERENTIATING
B
ETWEEN
M
ULTIPLE
B
LUE
G
ATE
2100 D
EVICES
To differentiate between multiple BlueGate 2100 units installed in the same Bluetooth
Neighborhood:
•
Check the serial number tags on the BlueGate 2100 devices. Match the Bluetooth
Device addresses of the units to the addresses displayed by the client when an
inquiry is made.
•
If the client software displays only the user-friendly name of the units:
The default user-friendly name of each BlueGate 2100 is the letters “BG”
followed by the unit’s serial number; a unit with the serial number of 9123 has a
default user name of
BG9123
.