This section provides information on possible problems, solutions and other references for using the system.
If you cannot find a solution to a problem please contact our Authorized Repair Center.
Q
●
FAQ and Troubleshooting
Q
I cannot use any functions.
A
_
1
This may happen when the product is in HOLD status. Push the HOLD switch upward, the HOLD LED light will light
up. Slide the HOLD switch downwards and try again.
A
_
2
If the product is running on battery power, check the battery charge status.
Q
Why won’t my product enter Sleep or Hibernate mode?
A
Your product may become unstable if the operating mode is changed before the product completely enters Sleep or
Hibernate.
To restore your product to normal operating stability,
-
Save and Close all open programs.
-
Click Start -> Shutdown -> Restart.
-
If your product does not restart, press the Ctrl+Alt+Delete keys and click the Shut down button, then Restart.
-
If this procedure doesn’t work, press and hold the power button until the product turns off.
(Turning off your product with the power switch may cause loss of unsaved data.)
Q
The memory capacity is different from the specifications on the product.
A
Less memory will be shown as some is being used for graphics acceleration.
If your memory capacity is 64MB less than the specification, there is no problem at all.
Q
The FAN is suddenly noisy.
A
Fan speed adjusts to the temperature inside the product. If the product heats up the fan will become noisy.
Q
I’m using 512MB RAM but I’d like to have more. Is it possible to upgrade to 1GB?
A
Our product has one memory slot, there is no additional memory input.
If you would like to upgrade the memory capacity to 1GB, we would recommend you contact an authorized customer
service center. If you choose to upgrade yourself the company will not provide technical support, replacement or
refund and if a service engineer visits you due to this problem, a service charge will be applied.
Q
The operating time of a fully charged battery has decreased.
A
Operating time of a fully charged battery may decrease over time based on a number of variables :
the number of times the battery has been charged, how much the player has been used and how long the product
has been stored unused. This is normal for a rechargeable battery and may indicate that the battery needs
replacement.
Q
What should I do if the battery indicator is flashing and my product does not start?
A
This issue could be due to an improperly installed battery pack. To resolve this issue, turn off your product and
remove the battery pack. Then, install the battery pack again.
A
If the issue persists the installed battery pack is not compatible. Remove the battery pack and contact an authorized
Wibrain Repair center.
Q
The battery cannot be charged.
A
The warranty on the battery is 6 months. If it is under the warranty period you may exchange it.
(Even if it under warranty, you may be charged due to user error.)
40
