Whynter ICM-220CGY, Instruction Manual

Page: 15 / 16

15
Troubleshooting and Tips
Problem Possible Causes Solutions
Ice cream maker churning
blade not working

Mixture is too hard

Unit is in Yogurt Mode

Power off the unit and wait for the
mixture to be soften

Switch to Cooling or Mixing mode
Ice cream maker does not
freeze 
Room’s ambient temperature is
too high

Ice cream mixture temperature is
too warm

The volume of the mixture is
more than required measure-
ment

Choose a well-ventilated area with
temperatures above 60°F (16°C) and
below 90°F (32°C)

Use refrigerated mixture and make
sure that your pre-mixture does not
go over top dasher of the churn
blade
Ice cream maker compres-
sor does not run when op-
eration of the unit has been
resumed

The ice cream maker has en-
tered a three minute compressor
lockout

This three minute time delay helps
extend the life of the compressor.
Once delay elapses, the compressor
will engage and the ice cream maker
will start cooling again

Contact Whynter Service Depart-
ment
Ice cream is not firm
enough 
Ingredients were warm or at
room temperature before placing
in the bowl

The ice cream maker lid was
opened and closed too many
times during the freezing pro-
cess.

The freezing bowl has a thick
coating of ice on the walls.

Use refrigerated mixture that does
not go over top dasher of the churn
blade

Refrain from opening the lid many
times

After washing, dry completely prior to
placing back in ice cream maker
Ice cream maker stops
churning before ice cream
is ready

Too much mix-in ingredients are
added causing the churn blade
to jam

Mix-in ingredients, such as choc-
olate chips or chopped nuts,
added too soon

Wait until ice cream mixture is thick-
ened or frozen before adding ingredi-
ents
Ice cream too icy 
Low-fat ice cream is being made

Too much water in the mixture

Sugar in the mixture is not dis-
solved

Use whole milk or buttermilk instead
of nonfat milk

Put the sugar on the fruit and let it
melt in the fruit's juices instead of
using syrup

Make sure sugar is well-dissolved
Many common ice cream maker problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the Whynter Service Department.