12
TROUBLESHOOTING
Problem
Possible Causes
Solutions
Unit does not start
There is a power supply failure
The front cover is not properly in-
stalled
The 2-in-1 Activated Carbon and
HEPA Filter is not properly in-
stalled
Ensure that the air purifier is plugged
in and the power outlet has power
Install the front cover properly
Install the 2-in-1 Activated Carbon
and HEPA Filter properly
Remote control does not
work
The remote control has no power
Replace battery in the remote control
The air purifier is noisy and
vibrates
The unit is not level
Ensure the unit sits on a hard and
level surface. Do not place the unit
on carpet.
Unit always runs on the high-
est speeds when in Automatic
Mode
Air Quality Sensor has dust on it
and must be cleaned
Clean Air Quality Sensor. See page
9
Odor and smoke are not
removed
Filters are dirty
The unit is unable to circulate air
Clean or replace filters
Install unit in a place where air is
able to circulate
Air does not flow from the
unit
Air inlets maybe obstructed
Ensure the air inlets are not obstruct-
ed
The filter replacement
indicator remains on after the
filter is replaced
Unit needs to be restarted
Restart the unit by unplugging it
Press and hold the Sleep icon for 5
seconds to reset the Air Quality Filter
indicator
Many common air purifier problems are easily resolved. Try the troubleshooting suggestions below to see if
the problems can be resolved before having to contact the service department.
