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Whitfield quest, Owner'S Manual And Operating Instructions

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Congratulations on the purchase of your Whitfield Quest Pellet Stove!

When you purchased your Whitfield stove, you joined the ranks of thousands of concerned
individuals whose answer to their home heating system reflects their concern for aesthetics,
efficiency and our environment.

We extend our continued support to help you achieve the maximum benefit and enjoyment
available from your pellet stove.

This manual covers, in detail, the steps required to assemble and install your Whitfield pellet
stove safely. Please familiarize yourself with this Owner's Manual before installing your
Whitfield stove.

We at Pyro Industries, Inc., manufacturer of the “Original Pellet Stove”, thank you for
selecting a Whitfield as the answer to your home heating needs.

Sincerely,

All of us at Pyro Industries, Inc.

NOTE TO THE INSTALLER:

Do not throw these instructions away. These instructions 

must be left with the homeowner.

NOTE TO THE STOVE OWNER:

Please view the “Operation & Maintenance” video included with the stove.

Summary of Contents for quest

Page 1: ...OWNER S MANUAL AND OPERATING INSTRUCTIONS Proudly Manufactured in the U S A by Pyro Industries Inc Burlington WA 98233 ...

Page 2: ...stove This manual covers in detail the steps required to assemble and install your Whitfield pellet stove safely Please familiarize yourself with this Owner s Manual before installing your Whitfield stove We at Pyro Industries Inc manufacturer of the Original Pellet Stove thank you for selecting a Whitfield as the answer to your home heating needs Sincerely All of us at Pyro Industries Inc NOTE TO...

Page 3: ...re Lighting Instructions 8 Lighting Stove With Optional FASTFIRE Self lgniter 8 Lighting Stove Without Optional FASTFIRE Self lgniter 9 Turning Off the Stove 9 General Operating information 10 Proper Burn Characteristics 10 Pellet Feed Pellet Size 10 Long Burn Time 10 Routine Cleaning Maintenance 11 Burn Grate UltraGrate 12 Heat Exchanger Tubes 12 Heat Exchanger Baffle 12 Ash Pan s 13 Freestanding...

Page 4: ... Chimney 27 Vertically Vented Through Ceiling Roof 28 Vented Through Exterior Wall Up Through Roof 29 Connected to Metal Class A Chimney 30 Mobile Home Installation 31 Typical installation Insert Stove 32 Vented Into Existing Chimney 32 Trouble Shooting Guide 33 36 Optional Accessories 37 Warranty 38 39 Table Of Contents Cont PLEASE NOTE The drawings in this manual are not drawn to architectural s...

Page 5: ... any installation restrictions and inspection requirements in your area STOVE SAFETY LABEL A copy of the safety label for a Quest pellet stove is shown in Figure 1 below The safety label is located on the underside of the hopper lid on all Quest stoves This label contains important information about the installation and operation of your stove In addition your stove s serial number is located on t...

Page 6: ...s have thoroughly cooled Power The appliance is provided with a grounded electrical cord This cord should be con nected to a standard 115 volt 60 Hz grounded electrical outlet The approximate continuous power requirement is 200 Watts The power supply cord must be routed to avoid contact with any of the hot or sharp exterior surface areas of the stove The stove will not operate without a power sour...

Page 7: ...quirements SAFETY TESTING Whitfield Pellet Stoves and Fireplace Inserts are safety tested and listed by Warnock Hersey Professional Services Ltd an accredited testing laboratory Tests were conducted in accordance with the specifications and procedures listed in ASTM E 1509 for Pellet Heaters and UL 1482 for solid fuel room heaters as well as CSA and ULC standards UL 1482 states requirements for in...

Page 8: ...stove will need to be manually re lit Allow up to 45 minutes cooling time before re lighting If the overheating continues contact your dealer for more information Safe Shut Down While the stove is operating press the auger on button on the control board to turn the fuel feed off Pellets will stop feeding and the red auger on light will stop blinking Both fans will continue to operate The fans will...

Page 9: ...ker is a hard mass of silica formed in the burning process Clinkering is a function of the fuel not the stove and adversely affects the performance of the stove by blocking off the air passages in the grate Even a P F I approved pellet fuel may tend to clinker A clinker can be removed from the burn grate and placed in the ash pan with the use of the grate scraper ash pan tool furnished with your s...

Page 10: ...ontrol to compensate see Stove Operation which begins on page 7 CAUTION This product is not designed to burn agricultural pellets such as corn and alfalfa or pelletized fuels from waste paper cardboard etc The use of unapproved dirty wet and or high salt content fuel will void the stove s warranty Contact your authorized Whitfield dealer for more information if needed Pellet Fuel Information cont ...

Page 11: ...are fed to the burn grate Turning this knob counter clockwise lowers the fuel feed rate turning the knob clockwise increases the fuel feed rate Damper Control Knob This knob allows you to adjust the damper which controls the amount of combustion air that reaches the burn grate For an efficient flame the damper control knob should be adjusted whenever the Pellet Feed knob setting fuel feed rate is ...

Page 12: ...y when priming the auger and will not need to be performed every time you start the stove if fuel is in the hopper Once the stove has shut down plug the powercord back into the wall outlet LIGHTING STOVE WITH THE OPTIONAL FASTFIRE SELF IGNITER If you have purchased the optional FASTFIRE Self Igniter from your dealer you will need to perform the following start up procedure 1 Make sure the auger is...

Page 13: ...d hot coals press the Auger On button to activate the auger motor If the auger is primed see Pre Lighting Instructions on page 8 pellets will now begin to feed into the burn grate 6 After the fire is burning well adjust the Pellet Feed knob to the desired setting The red Auger On light will blink on and off Adjust the damper control knob into the same range as the pellet feed knob or as necessary ...

Page 14: ...tting is changed The damper setting should be increased slightly when switching from a premium grade pellet to a standard grade or other higher ash pellet Pellet Feed Pellet Size The pellet feed system is designed to handle a wide range of pellet sizes up to a maximum of 5 16 diameter You may notice a difference in the burn if you change pellet fuel sizes Different pellets may feed at considerably...

Page 15: ...areas Set an appropriate maintenance schedule for each area based on the amount of ash you find Your stove s performance will be affected if enough ash accumulates to restrict air flow in any area These items should also be checked periodically and may require cleaning and or maintenance The seven topics listed above are discussed in more detail on the following pages In addition windows and plate...

Page 16: ...ough the burn grate Check the center ash pan regularly Empty before the ash builds up to the bottom of the grate HEAT EXCHANGER TUBES A rod located above the convection air louvers is used for cleaning the heat exchanger tubes Be sure the door is closed while you are scraping these tubes By pulling this rod up and down a few times you will clean the fly ash off the heat exchanger tubes see Figure ...

Page 17: ...insert model 1 a small pan directly beneath the burn grate and 2 a larger pan that covers the left and right sides of the firebox Open the firebox door to access the ash pans Scrape the accumulated ash into the ash pans using the grate scraper tool pay special attention to the grate itself Next remove the center smaller pan using the grate scraper tool see Figure 9 Be sure to dump the ashes into a...

Page 18: ...aned Note Large amounts of fly ash build up will restrict combustion air flow and reduce the stove s efficiency On insert models To access the clean out cup open the right hand shroud panel when the stove is cold and remove the tee clean out cup shown in Figure 11 to inspect the ash build up in the exhaust system Twist the clean out cup to the left to release it Routine Cleaning Maintenance cont 1...

Page 19: ...aler can make a recommendation at the lubrication points shown below Do not over oil the motors Too much oil can shorten motor life The combustion fan exhaust Fan located on the right side of the stove has two black rubber plugs that must be removed To access the exhaust fan the right side panel may be opened by removing the top screw between the louvers and popping open the bulb latch at the bott...

Page 20: ...lace one 1 4 nut over the front stud and two 1 4 bolts into the two holes at the rear where the stove was originally secured to the pallet see Figure 17 4 The rear panel of the pedestal must be secured to the bottom plate of the stove with the other two 1 4 bolts 5 Tighten all five fasteners with a properly sized wrench or socket NOTE Ensure that the stove sits evenly on the pedestal Excessive air...

Page 21: ...Figure 18 c Place the four lock nuts back on the studs and tighten them with a 3 8 socket or nut driver d With the damper control knob set to the lowest position of the LOW Range damper fully closed look under the auger tube and verify that the cable is still hooked into the damper control arm Turn the Damper Control knob through its full range to check for proper function FLOOR PROTECTION Your Wh...

Page 22: ... be maintained Keep all combustibles at least 18 away measured horizontally from the glass windows Maximum alcove depth allowed is 24 minimum alcove height allowed is 47 1 2 Stove Hearth Preparation cont 18 Figure 20 Clearances to Combustible Materials Min 1 Min 1 Min 1 Min 4 Min 18 Min 4 Min 4 Max 24 ...

Page 23: ...hat sold you the stove STOVE INSTALLATION CHECKLIST The following check list should be used when your Quest stove is installed Check off each item as it is completed If you haven t done so already read the Stove Hearth Preparation section and follow the instructions outlined there Determine the appropriate measurements and location for your installation Read this entire Installation Guidelines sec...

Page 24: ... 3 1m Vertical Pipe D 8 x 5 ft 15m 4 1 2m Sample Installation Chart TOTAL 20 A 90 Deg Elbow B 1 Horizontal Pipe C 45 Degree Elbow D Standoff Braces 30 20 10 0 1 2 3 4 5 6 7 8 9 10 4 INCH DIAMETER ONLY 3 OR 4 INCH DIAMETER Pipe Selection Chart Type of Pipe of Elbows or Feet of pipe Equivalent Feet Total Equivalent Feet 90 o Elbows x 5 1 5m 45 o Elbows x 3 1m Horizontal Pipe x 1 3m Vertical Pipe x 5...

Page 25: ... 3 to 4 inch adapter or a 3 to 4 inch tee in order to run 4 inch pipe The vent termination must be located no less than 48 1 2m from any opening through which flue gases could re enter the building such as windows and doors not less than 24 0 6m from an adjacent building and not less than 7 2 2m above grade when located near public walk ways The final termina tion of the exhaust system must be con...

Page 26: ...ilicone sealant should be used at the vent pipe connections to ensure a gas tight seal When venting through an existing chimney masonry or factory built the chimney must be cleaned All creosote dust and ash must be removed see page 32 for more information on preparing the fireplace for the insert installation The L vent or single wall stainless exhaust system must be installed so as to be gas tigh...

Page 27: ...er Connection Figure 25 Front View of Insert Contact your dealer for further assistance or information on installing your Whitfield Quest Insert DISCRIPTION W H STD SHROUD ASSY 40 1 2 28 LRG SHROUD ASSY 44 31 H W 21 10 21 Removabl e Clean out Cup Clean out tee Tee branch Cast exhaust duct ...

Page 28: ...INSERT STOVE VENTING continued Venting Requirements cont 24 Figure 26 Left Side View of Insert Figure 27 Back View of Insert 30 1 2 15 1 2 24 1 4 20 24 1 4 ...

Page 29: ...h the Wall Thimble Do not position the back of the stove closer than 1 25 mm from the wall Note 6 to 8 inches of back clearance will provide easier access for servicing the stove however a larger hearth pad may be required 4 Install type L vent 45 degree elbow with rodent screen or cap optional on outside end of pipe The rodent screen should be no less than 1 2 13 mm mesh and may clog with soot an...

Page 30: ...loor protection 1 Min 12 Min 1 Minimum clearance from back of stove to combustible material 6 Minimum from front of stove to edge of non com bustible floor protection Pipe must extend a minimum of 12 inches from outside wall IMPORTANT We recommend at least 2 to 3 min between the stove and wall to allow room for servicing power cord and the hopper lid ...

Page 31: ...tions are Typical Installations Freestanding Stove cont 27 Figure 30 Freestanding Vented Into Masonry Chimney 1 Minimum clearance from back of stove to combustible material 6 Minimum from front of stove to edge of non com bustible floor protection Option Clean out door to access tee Optional Complete Liner All vertical pipe runs should begin with a 3 or 4 clean out tee 6 Min IMPORTANT We recommend...

Page 32: ...ng support or firestop when venting through a floor or ceiling Maintain 3 inch minimum pipe clearance to combustible surfaces IMPORTANT We recommend at least 2 to 3 min between the stove and wall to allow room for servicing power cord and the hopper lid Follow the vent manufacturer s recommendation for minimum termination height above roof STORM COLLAR ROOF FLASHING ...

Page 33: ...Maintain 3 inch minimum pipe clearance to combustible surfaces Follow the vent manufacturer s recommendation for minimum termination height above roof VENT CAP STORM COLLAR ROOF FLASHING WALL THIMBLE 6 Min 3 Min IMPORTANT We recommend at least 2 to 3 min between the stove and wall to allow room for servicing power cord and the hopper lid ...

Page 34: ...ions Freestanding Stove cont 30 Figure 33 Connected to a Class A Chimney Existing chimney or Class A wood stove chimney Pipe may pass through existing chimney or be connected to a pipe reducer It is not required to extend the L vent pipe up through the existing class A chimney However a gas tight seal must be made at the transition point RAIN CAP 6 Min 1 Min IMPORTANT We recommend at least 2 to 3 ...

Page 35: ...ity of the manufactured home floor wall and ceiling roof must be maintained Typical Installations Freestanding Stove cont Figure 34 Standard Mobile Home Installation 6 Min Noncombustible floor protection Steel chassis of mobile home Electrical ground to chassis Bolt stove down Outside air Intake and exhaust must terminate a minimum of 12 away from each other Floor 1 Min 12 Min 1 Minimum clearance ...

Page 36: ...feet 3m above the exhaust connection on the stove and be sealed with a steel plate in the damper area Ensure that the end of any flex pipe used in this type of installation is not blocked when terminated inside the existing flue Note Any installation that does not run all the way to the top of the chimney is not recommended We also recommend that the fireplace cavity be thoroughly cleaned and seal...

Page 37: ...n internal exhaust ducts Check gasket seal around the firebox door and ash pan areas on the free standing stove Use a thin strip of paper 1 in wide open the door and close it on the paper strip A slight friction should be felt when the paper strip is pulled Repeat this process at various locations around the door gasket Replace the door gasket if necessary Check for blockage in the air inlet duct ...

Page 38: ... no power to the stove turned up higher If this problem per sists particularly at lower burn rates then the high limit snap switch should be replaced by your certified Whitfield dealer Adjust the damper to reduce combus tion air flow Refill hopper Check to be sure that there is no blockage in the pressure tap or hose Have your certified Whitfield dealer diagnose the problem and clean or replace an...

Page 39: ...n air flow Check the connections between the high limit snap switch and the harness Call your Whitfield Dealer for a diagnosis Turn down the convection fan or turn off stove before cleaning to prevent dispersion of ash and soot into the room Seal up any leaks in the exhaust sys tem with room temperature vulcanizing silicone sealer RTV Pull the insert away from the fireplace opening Thoroughly clea...

Page 40: ...te pellets Ash or pellet dust is blocking the end of the igniter tube No power to probe Clean igniter tube Check to see that the power cord is plugged in Contact your authorized whitfield dealer if this is not the source of the problem With optional FASTFIRE Self Igniter pellets do not ignite within 15 minute timer cycle igniter probe glows red ...

Page 41: ...r of the firebox The insert pedestal support attaches to and supports the bottom front of the insert stove GOLD PLATED LOUVERS are available to replace the standard painted louvers which cover the convection air outlet on factory model Quest stoves INSERT CENTERING ADAPTER An adapter for centering exhaust pipe on insert installations LOG SET A two piece decorative log set is available FASTFIRE SEL...

Page 42: ...Industries Inc You may not reproduce this manual in any form without written permission from Pyro Industries Inc Contact us on our Website www whitfield com Pyro Industries Inc Whitfield Quest Owner s Manual WP4PYROG97 Part No 13627518 Serial Number 12140 ...

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