CUSTOMER ADVICE – BEFORE CALLING FOR ASSISTANCE
If the clothes are not dry after normal drying time:
–Check that you used the correct heat setting.
–Check that you have not set the timer within a cool down period.
–Check that the lint filter has been cleaned. A blocked filter will restrict the airflow.
–Check that your dryer is heating - below the door to the left side, should feel warm to the touch after the first 10-
15 minutes of its programme.
Failure to heat may indicate the safety cut-out has operated. To reset, simply press the red button at the rear of the
machine. If it has operated then a sharp “click” will be heard.
This cut-out only operates if the airflow is severely restricted so make sure the filter is clean, the air inlets and
outlets at the side and back are not blocked, and that all other restrictions are removed before re-starting.
If the cut-out continues to operate after checking the above points, you should contact your service agent.
Check that the machine has the correct weight load in the drum before starting the appliance.
If your machine does not work check the following before calling a service engineer:-
- Check that there is a supply of electricity.
- Check that the door has been properly closed and the machine is switched on.
- Check the fuse in the moulded plug.
A call out charge will be applied for a service visit, if the call could have been
avoided by following these instructions.
ESSENTIAL CONTACT INFORMATION FOR “IN GUARANTEE” AND
“OUT OF GUARANTEE” REPAIRS.
If problems continue after checking the above points you should
contact our service
agent
. Please ensure that you have your serial number and model number to hand
when you make the call. To locate the serial number on your dryer, open the door and
look for a white label inside the door opening. This will indicate the appliance model
number along with the serial number
.
APPROVED SERVICE AGENTS:
White Knight (Whirlpool) 0800 988 1323 (calls are free from landlines however calls from mobiles may be
charged at your network provider’s rates)
OR
White Knight (Pacifica Group): 0344 8797422 (Calls charged at basic rate).
Northern Ireland Only: (Service Network 2000) 028 90365222 (Daytime calls cost up to 14p plus 8p per minute
from BT lines Monday-Friday. Mobile and other providers’ charges may vary).
