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PT
102417
Units leak water
Possible cause
Solution
Evaporator units are not level
Evaporator units should be level on the wall to prevent leaking
Drain lines clogged or kinked
Check drain lines to make sure water can flow freely
Drains are clogged, preventing water from escaping
Disconnect drains and clear them out; check drains for blockage
Drain lines do not have a downward slope
Fix drain lines so there is a downward slope from the units to the
drains
Coils are iced, causing drain pans to freeze and water to overflow
Melt ice with blow drier. Soak up with a towel.
System runs but does not cool
Possible cause
Solution
Lack of air flow
Make sure fans are unobstructed and that the evaporator filters,
evaporator coils, and condenser coils are clean and free of debris
System undersized
Contact Customer Service at 1-800-343-9463
Compressor is overheating
Shut system off for 1 hour to allow compressor to cool. Turn back on
and check for cooler air flow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact you installing technician to assist with
troubleshooting.
Evaporator fan runs but compressor does not
Possible cause
Solution
Compressor and/or starting components faulty
Please contact the installing technician to troubleshoot
Compressor may have overheated
Shut system off for 1 hour to allow compressor to cool. Turn back on
and check for cooler air flow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact your installing technician to assist with
troubleshooting.
Thermostat not sending power to Y terminal
Call customer service for details on how to perform bypass plug test
24V thermostat conversion kit solenoid relay not working correctly
Call customer service for details on how to perform bypass plug test
Compressor runs but evaporator fan does not
Possible cause
Solution
Faulty fan motor
Please contact the installing technician to troubleshoot
Faulty thermostat
Please contact the installing technician to troubleshoot
Compressor short cycles
Possible cause
Solution
Master evaporator unit’s thermostat location
Move thermostat out of airflow
System low on refrigerant charge
Please contact the installing technician to troubleshoot
Condensing fan motor/capacitor faulty
Please contact the installing technician to troubleshoot
Compressor and /or starting components faulty
Please contact the installing technician to troubleshoot
Humidity in cellar too low
Possible cause
Solution
Not enough moisture
Purchase and place a humidifier (or a decorative fountain) in cellar
