GB 8
TROUBLESHOOTING GUIDE
Your washing machine is equipped with various automatic safety functions. These enable faults to be
detected in good time and the safety system can react appropriately. These faults are frequently so minor
that they can be removed within a few minutes.
Problem
Causes, Solutions, Tips
Appliance does not start, no
indicator lamps are on
• Plug is not properly inserted in socket.
• Socket or fuse does not function correctly (use a table lamp or similar appliance to test it).
• the “On/Off” button has not been pressed (if available on your model).
Appliance does not start
although “Start/Pause” has
been pressed
• Door is not properly closed.
• The “Child lock/Lock buttons” feature has been activated
(if available on
your model). To unlock the buttons, push the two buttons marked with the key
symbol simultaneously and hold them at least for 3 seconds. The key symbol on the
display disappears and the programme can be started.
Appliance stops during the
programme, and the “Start/
Pause” light blinks
• “Rinse hold” is activated, and the “Rinse hold” symbol
lights up in the programme
sequence indicator. Press the “Start/Pause” button to start the drain programme.
• Programme has been changed - reselect desired programme and press “Start/Pause”.
• Programme has been interrupted and eventually door has been opened - close
door and restart programme by pressing “Start/Pause”.
• The appliance’s safety system has been activated (see “Description of failure
indications” in your programme chart).
• Water tap is not opened or water inlet hose is kinked or blocked (“Water tap
closed” indication lights up).
Detergent dispenser
contains residues from
detergent and/or additives
• Water entering is not enough; the mesh filters of the water supply could be blocked
(see “Care And Maintenance”).
Appliance vibrates during
spin cycle
• Transport bolts have not been removed; before using the washing machine, it
is imperative that the transport bolts are removed.
• Appliance is not level / not standing firmly on all four feet (see separate “Installation Guide”).
Final spin results are poor
The appliance has an unbalance detection and correction system. If individual heavy items
are loaded (e.g. bathrobes), this system may reduce the spin speed automatically or even
interrupt the spin completely in order to protect the washing machine.
• Heavy item(s) prevented spinning; add smaller articles of laundry and repeat spin cycle.
• Excessive foam formation prevented spinning; select and start “Rinse & Spin”
programme. Avoid excessive detergent dosing (see “Detergents And Additives”).
• “Spin” button has been set to a low spin speed.
The washing machine is at a
standstill for several minutes
in the middle of a running
programme; the wash
programme seems not to
proceed
Normal function of the washing machine used for optimizing the rinse phase. One
reason for such a pause can be that you might have used too much detergent; the
washing machine automatically interrupts the programme to have the foam reduced.
This standstill may be repeated several times until the foam reduction is sufficient to
continue the wash cycle. If the foam persists, the red “Service” indicator will light up
and the display shows “F18” or “Fod” - refer to the instructions concerning the
“Service” indication on the next pages in this case.
Detergent residues on
laundry after wash
Whitish residues on dark fabrics are caused by insoluble compounds used in
phosphate-free powder detergents.
- avoid overdosing of detergent; use liquid detergent; select “Intensive Rinse” option
if possible; brush out the fabric.
Programme duration is
considerably longer or
shorter as indicated in the
“programme chart” or on
the display (if available)
Normal function of the washing machine to adapt to factors that can have an effect
on the programme duration, like excessive foam formation, load unbalance due to
heavy laundry items, prolonged heating time resulting from low inlet water
temperature etc.. Moreover, the sensing system of the washing machine adapts the
programme duration to the size of the wash load.
Depending on these factors, the duration is recalculated during the programme and
updated if necessary; during such periods, an animation appears on the display
(if available). For small loads, the programme time indicated in the "programme
chart" may be reduced by up to 50%.
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has been activated
(if available on
your model). To unlock the buttons, push the two buttons marked with the key
ast for 3 seconds. The key symbol on the
display disappears and the programme can be started.
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hold” symbol
lights up in the programme
button to start the drain programme.
lect desired programme and press
Programme has been interrupted and eventually door has been opened - close
door and restart programme by pressing “Start/Pause”
The appliance’s safety system has been activated (see “Description of failure
indications” in your programme chart).
Water tap is not opened or water inlet hose is kinked or blocked (“Water tap
closed” indication lights up).
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Water entering is not enough; the mesh filt
(see “Care And Maintenance”).
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Transport bolts have not been removed;
is imperative that the transport bolts are removed.
Appliance is not level / not standing firmly on
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The appliance has an unbalance detection and correction system. If individual heavy items
are loaded (e.g. bathrobes), this system may
interrupt the spin completely in or
• Heavy item(s) prevented spinning; add smaller
• Excessive foam formation
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The washing machine is at a
standstill for several minutes
in the middle of a running
programme; the wash
programme seems not to
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