Whirlpool WTW5000DW1, Use And Care Manual

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WHIRLPOOL
®
LAUNDRY
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
n
Name, address, and telephone number
n
Model number and serial number
n
A clear, detailed description of the problem
n
Proof of purchase including dealer or retailer name and address
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
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IF YOU NEED SERVICE:
1.
Before contacting us to arrange service, please determine whether your product requires repair.
Some questions can be addressed without service. Please take a few minutes to review the
Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on
the right to access additional resources, or visit https://www.whirlpool.com/product_help.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.
In the U.S. and Canada, direct all requests for warranty service to:
Whirlpool Customer eXperience Center
In the U.S.A. call 1-800-253-1301. In Canada call 1-800-807-6777.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.
https://www.whirlpool.com/product_help
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED WHAT IS NOT COVERED
1. Commercial, non-residential, multiple-family use, or use inconsistent with published user,
operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes, or correction of household electrical or
plumbing (i.e. house wiring, fuses, or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions,
etc.).
5. Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of your product from natural gas or L.P. gas or reversal of appliance doors.
7. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with products not
approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration, or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to appliance
finishes unless such damage results from defects in materials and workmanship and is
reported to Whirlpool within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive
environments, including but not limited to, high salt concentrations, high moisture or
humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an authorized
Whirlpool servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim,
decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere
with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed, altered, or
not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
For one year from the date of purchase,
when this major appliance is installed,
operated, and maintained according
to instructions attached to or furnished
with the product, Whirlpool Corporation
or Whirlpool Canada LP (hereafter
“Whirlpool”) will pay for Factory
Specified Replacement Parts and repair
labor to correct defects in materials or
workmanship that existed when this major
appliance was purchased, or at its sole
discretion replace the product. In the event
of product replacement, your appliance
will be warranted by the remaining term of
the original unit’s warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. Service must be
provided by a Whirlpool designated
service company. This limited warranty
is valid only in the United States or
Canada and applies only when the major
appliance is used in the country in which
it was purchased. This limited warranty
is effective from the date of original
consumer purchase. Proof of original
purchase date is required to obtain service
under this limited warranty.