FIG. 82
E-Z Touch
FIG. 85
FIG. 86
Troubleshooting
24
AUTOMATIC ELECTRONIC DIAGNOSTICS
This water softener has a self-diagnostic function for
the electrical system (except input power and/or water
meter). The water softener monitors electronic com-
ponents and circuits for correct operation. If a mal-
function occurs, an error code appears in the display.
A service person should be contacted to perform the
diagnostics, see below, to further isolate the problem.
Procedure for removing error code from dis-
play:
1
. Unplug transformer from electrical outlet.
2
. Correct problem.
3
. Plug in transformer.
4
. Wait 6 minutes. The error code will return if
the problem was not corrected.
CHECKING THE TURBINE
Use the following procedure to check the turbine that
measures water flow through the softener.
1
. Press the INFO button on the softener’s status
screen to display the
Water flow
screen (See
Figure 83).
OTHER INITIAL DIAGNOSTICS
NOTE:
Be sure water is in contact with the salt, and
not separated by a salt bridge (See "Breaking
A Salt Bridge" section).
Other information which may be beneficial in diagnos-
ing problems may be found in the
Total recharges
and
Days in use
information screens. This informa-
tion is retained by the computer from the first time
electrical power is applied to the electronic controller.
On the softener’s status screen, press the INFO but-
ton, then the LEFT ( ) button to display these
screens (See Page 12).
CHECKING THE MODEL CODE
1
. Unplug the softener’s transformer and plug it back
in, watching the touch screen display.
2
. After the “E-Z Touch” screen displays briefly, a
screen that looks like Figure 86 will be shown for a
few seconds. Take note of the number next to the
word “Model:”.
2
. Open a nearby soft water faucet. There should be
a non-zero reading in the display with the faucet
open.
3.
When water is flowing, the
Water used today
screen (See Fig. 84) can be used to check the tur-
bine reading against volume of water exiting the
softener. Beginning when this screen is displayed,
a beep sounds with each gallon (or liter, as set).
FIG. 83
FIG. 84
3
. The correct code for Model WHES48 is “EZ 48.”
This code identifies the softener model. If an incor-
rect model code is displayed, the softener will oper-
ate on incorrect configuration data.
