Whirlpool WGD7500GC, Use & Care Manual

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19
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overfill dispenser. Overfilling causes immediate dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser
at the end of the cycle.
Fabric softener thickens as it gets older. If there becomes an
increase of fabric softener in the dispenser after a cycle, then
check the age of the fabric softener and replace if needed.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used in
dispenser.
Use only liquid chlorine bleach in the bleach dispenser.
Powdered detergent
not dissolving completely
in load
Using too much HE detergent. Follow the manufacturer’s instructions to determine the amount
of detergent to use.
Water temperature is very cold. Select a warmer wash temperature.
Try adding the detergent to the basket prior to adding laundry,
rather than using the detergent dispenser.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer’s instructions to avoid damage
to your items.
Error Code Appears in Display
F#E# code (F-type error
code) appears in display
System error code. Touch the POWER button to clear the code and exit cycle.
Then touch the POWER button, select cycle, and touch and hold
the START/PAUSE button to start washer. If code appears again,
call for service.
F8E1 or LF (too long to
fill) appears in display
Washer taking too long to fill. Drain
extends more than 4.5" (114 mm) into
standpipe.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening. See Installation Instructions.
Make sure water supply line is turned on.
F9E1, drn, dr (drain
pump system problem –
long drain) appears in
display
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See Installation
Instructions.
F8E6 (Lid opened)
appears in display
Washer lid left open. Close the lid and touch the POWER button to clear the display.
If the lid is left open for more than 10 minutes, the cycle will reset
and water in the washer will drain.
F1E1 ACU (Appliance
control fault)
Internal ACU failure. Call for service.
F2E3 UI/ACU mismatch Wrong ACU or UI has been installed. Call for service.
F3E1 Water level sensing
failure
Pressure sensor on ACU failure. Call for service.
F5E2 Lid lock will not
lock or lid lock failure
An item in the load may be keeping
the lid from locking.
Check for items directly under the lid.
F5E3 Lid cannot unlock Objects on washer lid keep it from
unlocking.
Remove objects, such as baskets of laundry, from top of washer.
F6E2 or F6E3
Communication Error:
UI cannot communicate
ACU or UI synchronization error. Remove power from the washer. Let washer sit for 5 minutes for
the washer to completely power down. Apply power to washer
and check for error codes. If the error code persists call for
service.
“Ofb” (Off Balance) Load not balanced or evenly
distributed around the basket.
Cycle is paused as indicated by the flashing Start/Pause
indicator. Open the lid, redistribute the load, and close the lid.
Touch and hold the START/PAUSE button to resume.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.