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Troubleshooting

If you experience

Possible Causes

Solution

 Vibration or Off-Balance

Vibration, rocking,  

or “walking”

Feet may not be in contact with the 

floor and locked. 

Front and rear feet must be in firm contact with floor, and 

washer must be level to operate properly. Jam nuts must  

be tight against the bottom of the cabinet.

Washer may not be level.

Check floor for flexing or sagging. If flooring is uneven, a  

¾" (19 mm) piece of plywood under your washer will reduce 

sound. Do not install washer on a raised wooden platform.
See “Level the Washer” in Installation Instructions.

Load could be unbalanced or too large.  Avoid tightly packing the load. Avoid washing single items.  

Balance a single item such as a rug or jeans jacket with a  

few extra items. 
Item or load not suitable for selected cycle. See “Cycle 

Guide” and “Using Your Washer.”

The shipping bolts are still in the back 

of the washer.

See “Remove transport bolts from washer” in the  

Installation Instructions.

Noises

Clicking or metallic noises

Door locking or unlocking.

The door will lock unlock and lock again. You will hear  

3 clicks after touching and holding START. This is normal.

Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins  

could fall between washer drum and tub or may block pump.  

It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal 

snaps, buckles, or zippers touch against the stainless  

steel drum.  

Gurgling or humming

Washer may be draining water.

The pump may make a humming sound with periodic  

gurgling or surging as final amounts of water are removed 

during the spin/drain cycles. This is normal at certain stages 

of the cycle.

Rolling or sloshing  

and occasional clicking  

(on slow-speed spin)

Steel balls in the balancing system are 

balancing the load.

This is normal at certain stages of the cycle.

Water Leaks

Check the following for 

proper installation

Fill hoses not attached tightly.

Tighten fill-hose connection. 

Fill hose washers.

Properly seat all four fill-hose flat washers.

Drain hose connection.

Check that the drain hose is properly secured to drainpipe  

or laundry tub.

Check household plumbing for leaks  

or clogged sink or drain.

Water can back up out of a clogged sink or drainpipe. Check 

all household plumbing for leaks (laundry tubs, drain pipe, 

water pipes, and faucets.)

Strainer (or nylon stocking) on end  

of drain hose is clogged.

Remove strainer/stocking from drain hose.

 

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –  

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

Summary of Contents for WFW75HEFW0

Page 1: ...use only HE High Efficiency detergents Conçue pour l utilisation d un détergent haute efficacité seulement Use Care Guide Guide d utilisation et d entretien Para obtener acceso al Manual de uso y cuidado en español o para obtener información adicional acerca de su producto visite www whirlpool com Front Loading Automatic Washer Laveuse automatique à chargement frontal ...

Page 2: ... 19 TROUBLESHOOTING 23 WARRANTY 32 ASSISTANCE OR SERVICE Back Cover Table de matières SÉCURITÉ DE LA LAVEUSE 33 ACCESSOIRES 34 TABLEAU DE COMMANDE ET CARACTÉRISTIQUES 35 GUIDE DE PROGRAMMES 39 CHOIX DU DÉTERGENT APPROPRIÉ 42 UTILISATION DU TIROIR DU DISTRIBUTEUR 42 UTILISATION DU TIROIR DISTRIBUTEUR LOAD GO 43 UTILISATION DE LA LAVEUSE 44 ENTRETIEN DE LA LAVEUSE 49 DÉPANNAGE 53 GARANTIE 64 ASSISTA...

Page 3: ...3 Washer Safety ...

Page 4: ...ets our strict quality specifications FACTORY CERTIFIED PARTS Accessories designed for your appliance Accessories 15 Pedestal Color matched pedestals raise the washer and dryer to a more comfortable working height The large drawer provides convenient storage Stack Kit If space is at a premium the stack kit allows the dryer to be installed on top of the washer Load Go Liquid HE Detergent Cartridge ...

Page 5: ...ns are registered touch the control panel with your fingertip not your fingernail When selecting a setting or option simply touch its name n At cycle completion your setting and option choices will be remembered for your next use of that cycle However if power is lost to the washer the settings and options will go back to the factory defaults 3 2 1 5 4 E D 3 2 1 5 4 C E A B D 7 6 3 2 1 5 4 B E A C...

Page 6: ...asher automatically selects the spin speed based on the cycle selected Some preset speeds can be changed n Faster spin speeds mean shorter dry times but may increase wrinkling in your load n Slower spin speeds reduce wrinkling but will leave your load more damp 1 2 3 4 OPTIONS Touch to activate additional wash options or additional features on the washer before touching START Additional wash optio...

Page 7: ...uid fabric softener at the optimum time in the cycle n Use only liquid fabric softener in this dispenser Liquid chlorine bleach compartment Automatically dilutes and dispenses liquid chlorine bleach at the optimum time during the first rinse after the wash cycle This compartment cannot dilute powdered bleach D B C E A ADDITIONAL OPTION Drum Light on some models Touch and hold EXTRA RINSE for 3 sec...

Page 8: ...y for best results Delay Wash This will light when a delay time has been set Sensing When START is touched the washer will first perform a self test on the door lock mechanism and the sensing light will come on You will hear a click the drum will make a partial turn and the door will click again as it unlocks briefly The door will click one more time when it locks again Once the door has locked th...

Page 9: ... Wash This cycle combines medium speed tumbling and an extra fast speed spin This cycle is designed to provide the most energy efficiency Heavily soiled white fabrics and garments Whites Extra Hot Hot Warm Cool Cold Extra Fast Fast Medium Slow Off Extra Heavy Heavy Normal Light Steam Clean EcoBoost FanFresh Extra Rinse PreSoak Delay Wash Uses a longer wash time with fast speed tumbling extra rinsi...

Page 10: ...of Oxi recommended by the manufacturer Bacteria tested were K pneumonia P aureginosa and S aureus No clothes in washer Clean Washer with affresh Use this cycle every 30 washes to keep the inside of your washer fresh and clean This cycle uses a higher water level Use with affresh washer cleaner tablet or regular liquid chlorine bleach to thoroughly clean the inside of your washer This cycle should ...

Page 11: ...a Fast Fast Medium Slow Off Extra Heavy Heavy Normal Light Steam Clean FanFresh Extra Rinse PreSoak Delay Wash For small loads 2 4 items needed quickly This cycle combines fast speed tumbling a shortened wash time and an extra fast speed spin for reduced drying times Sheer fabrics lingerie sweaters and lightly soiled shirts blouses trousers pants and skirts Delicates Extra Hot Hot Warm Cool Cold E...

Page 12: ... cycle times and reduced rinsing performance It may also result in component malfunction and over time buildup of mold or mildew HE detergents should be low sudsing and quick dispersing to produce the right amount of suds for the best performance They should hold soil in suspension so it is not redeposited onto clean clothes Not all detergents labeled as High Efficiency are identical in formulatio...

Page 13: ...rtridge See Accessories for ordering information Powdered HE detergent compartment Tab Use only HE High Efficiency liquid detergents The dispenser cartridge will hold about 18 5 oz 550 ml of HE liquid detergent or enough for up to 36 loads To Fill Push back on the tab and lift the fill door Fill to the MAX line see illustration at right with HE liquid detergent Close fill door It will click into p...

Page 14: ...naments n Mend rips and tears to avoid further damage to items during washing 1 Sort and prepare your laundry First wash cycle without laundry Before washing clothes for the first time add liquid or powdered HE detergent to the detergent dispenser Choose the QUICK WASH cycle and run it without clothes Use only HE detergent This initial cycle serves to ensure the interior is clean and the dispenser...

Page 15: ...enser Drawer instructions on how to use the dispenser Powdered HE detergent Liquid HE detergent Load Go Dispenser Drawer Dispenser Drawer Place a load of sorted items loosely in the washer Items need to move freely for best cleaning and to reduce wrinkling and tangling Close the washer door by pushing it firmly until the latch clicks n Depending on load type and cycle the washer can be fully loade...

Page 16: ...s follow manufacturer s directions for correct amount of fabric softener based on your load size Fabric softener is always dispensed in the last rinse even if Extra Rinse is selected IMPORTANT Do not overfill dilute or use more than cup 60 mL of fabric softener Do not fill past the Max line Overfilling dispenser will cause fabric softener to immediately dispense into washer n Do not spill or drip ...

Page 17: ... Dispenser Settings 1 Touch DETERGENT CONCENTRATION until the desired concentration appears on the time display 2 Touch WATER HARDNESS until the desired water hardness appears on the time display 9 Adjust settings if desired 10 Select any additional options To add an option to the cycle touch its name Steam Clean EcoBoost FanFresh Extra Rinse Cycle Signal or Control Lock To remove an option from t...

Page 18: ...le and restart For wash performance and optimal energy savings add garments only when the Add Garment light is on 13 Remove garments promptly after cycle is finished Promptly remove garments after cycle has completed to avoid odor and rusting of metal objects on garments When unloading garments pull back the door seal and check for small items between the tub and the washer drum If you will be una...

Page 19: ...3 8 L of warm tap water ii Wipe the seal area with the dilute solution using a damp cloth iii Let stand 5 minutes iv Wipe down area thoroughly with a dry cloth and let washer interior air dry with door open IMPORTANT n Wear rubber gloves when cleaning with bleach n Refer to the bleach manufacturer s instructions for proper use Cleaning the Inside of the Washer This washer has a special cycle that ...

Page 20: ...sation on the door glass during this initial phase If you are using an affresh Washer Cleaner tablet it will not dissolve completely during the steam phase This is normal After the cycle is complete leave the door open slightly to allow for better ventilation and drying of the washer interior Cleaning the Dispensers After a period of using your washer you may find some residue buildup in the washe...

Page 21: ... for an extended period 1 Pull dispenser out until it stops 2 Lift out the Load Go cartridge 3 Lift cover on cartridge wipe out interior with an affresh Machine Cleaning Wipe or a damp cloth and flush interior thoroughly with warm water 4 Allow to air dry or wipe with a clean soft towel IMPORTANT Cartridge is not dishwasher safe REMOVING THE DISPENSER cont Removing the Dispenser To remove 1 Pull d...

Page 22: ...e from drain system and from back of washer 4 Unplug power cord 5 Place inlet hoses and drain hose inside washer drum 6 Bundle power cord with a rubber band or cable tie to keep it from hanging onto the ground IMPORTANT Call for service to install new transport bolts Do not reuse transport bolts Washer must be transported in the upright position To avoid structural damage to your washer it must be...

Page 23: ...WER again to restart washer If code appears again call for service Both hoses must be attached and have water flowing to the inlet valve Both hot and cold water faucets must be on Inlet valve screens on washer may be clogged Remove any kinks in the inlet hose If used auto shut off connectors and hoses must be properly installed and in working order Check for proper inlet hoses Use only manufacture...

Page 24: ...ed Close the door completely Clean Washer LED flashing at end of wash cycle on some models The washer has run 30 wash cycles and is indicating a reminder to run the Clean Washer with affresh cycle Run the Clean Washer with affresh cycle If the Clean Washer with affresh cycle is not turned on the LED will stop flashing at the end of a wash cycle after running 3 more regular wash cycles After 30 mor...

Page 25: ...ms such as coins could fall between washer drum and tub or may block pump It may be necessary to call for service to remove items It is normal to hear metal items on clothing such as metal snaps buckles or zippers touch against the stainless steel drum Gurgling or humming Washer may be draining water The pump may make a humming sound with periodic gurgling or surging as final amounts of water are ...

Page 26: ... Maintenance section Washer not performing as expected Load not completely covered in water Water level not visible on door or does not cover clothes This is normal for an HE front load washer The washer senses load sizes and adds the correct amount of water for optimal cleaning Washer won t run or fill washer stops working Check for proper water supply Both hoses must be attached and have water f...

Page 27: ...tarted to avoid tightly packing or unbalancing Do not add more water to the washer Not using HE detergent or using too much HE detergent Only use HE detergent Suds from regular detergents can slow or stop the washer Always measure detergent following manufacturer s directions based on your load requirements To remove suds cancel cycle Select DRAIN SPIN with Extra Rinse Touch START Do not add more ...

Page 28: ...e drain FanFresh option is on While this option is on the fan blows and the load is tumbled periodically for up to 12 hours The door remains locked during this time To unlock the door cancel the FanFresh option by touching POWER Door will not unlock Door locks when cycle has started If the Add Garment light is lit touch START once The door will unlock Incorrect or wrong wash or rinse temperatures ...

Page 29: ...hat items will be wetter than when using a faster spin speed The washer is not unloaded promptly Unload the washer as soon as it stops or use FanFresh option if you will not be able to unload the washer at the end of the cycle Not choosing the right cycle for the load being washed Use the Delicates cycle or another cycle with a slow spin speed to reduce wrinkling The wash water was not warm enough...

Page 30: ...nload washer as soon as cycle is complete Use the FanFresh option if load cannot be removed immediately after the wash is complete Not using HE detergent or using too much HE detergent Use only HE detergent Be sure to measure correctly Always follow the manufacturer s directions See Washer Care section Door not left open after use This washer has a tight seal to avoid water leaks To avoid odors le...

Page 31: ...fore adding clothes Do not add packet to dispenser Follow the manufacturer s instructions to avoid damage to your garments Cycle time changes or cycle time too long Normal washer operation The cycle times vary automatically based on your water pressure water temperature detergent and clothes load The options you select will also affect the cycle times Excessive suds in washer When excessive suds a...

Page 32: ...amily use or use inconsistent with published user operator or installation instructions 2 In home instruction on how to use your product 3 Service to correct improper product maintenance or installation installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing i e house wiring fuses or water inlet hoses 4 Consumable parts i e light bulbs bat...

Page 33: ...ervice Avant de faire un appel pour obtenir de l assistance ou un entretient vérifier la section Dépannage ou consulter www whirlpool com help Cette vérification peut vous faire économiser le coût d une visite de réparation Si vous avez encore besoin d aide suivre les instructions ci dessous Lors d un appel garder à portée de main la date d achat et les numéros de modèle et de série de votre appar...

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