14
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Sand, pet hair, lint, etc.
on load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add an Extra Rinse to the selected cycle.
Load is tangling
Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. See the “Cycle Guide” to match your load with the best
cycle.
Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
Not cleaning or
removing stains
Added more water to washer.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be not completely covered in water. Added
water lifts the laundry off the washplate, resulting in less effective
cleaning.
Washer not loaded as recommended. Washer is less efficient at cleaning when tightly packed.
Load items in loose heaps evenly around the washplate.
Add only 1 or 2 additional items after washer has started.
Adding detergent on top of load.
Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the items.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for fabric
type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Super Wash or Normal Heavy cycle for tough cleaning. See
the “Cycle Guide” to match your load with the best cycle and
fabric type.
Not using dispenser.
Use dispenser for chlorine bleach to avoid staining.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Not selecting Fabric Softener option.
Always select Fabric Softener option.
Incorrect dispenser
operation
Clogged dispenser.
Use only liquid chlorine bleach in the bleach dispenser.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
in Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
