Error Code
Description
Where to Check
How to resolve the problem
The washer does
not work at all
•
Check if the Power Cord is securely plugged in.
•
Press the POWER ON/OFF button.
•
Press the PRESET button
•
Check whether power failure occurs.
•
Check whether the fuse or circuit breaker has
been activated.
E11
Water does not flow
into the Wash/Spin
Tub or water flow is
slim.
•
Whether the faucet be opened.
•
Whether the water supply hose or the metal
filter in the water inlet has been blocked.
•
Whether the water is out of supply.
Check and resolve the problem,
then press START/PAUSE for one
time to restart the washer.
E12
Water does not
drain out.
•
The height of drain hose is more than 100m.
•
Whether the Drain Hose is inverted.
•
Whether the Drain Hose is blocked by scrap of
lint.
•
Whether the Drain Hose is too long.
Check and resolve the problem,
then press START/PAUSE for one
time to restart the washer.
H
Door fails to open
•
Whether the temperature of water exceeded
40°C.
•
Whether the temperature of water in washing
process exceeded 40°C
.
The door will open
automatically as soon as the
temperature is below 40°C
.
U3
Failure to spin
•
Whether the washing machine is positioned
steadily
•
Whether the load is too big or too heavy
•
Whether the load for spinning is too few
•
Whether the blanket has been rolled into a ball
When the load is too little, add 2-3
pieces of clothes, then check the
machine, close the door and press
START/PAUSE button once to restart
the machine.
U4
Door cannot be
closed
Close the door with the “door lock”
light on, and then press
“START/PAUSE” button, the machine
will run.
