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11

OPERATING YOUR WATER HEATER

Before Using

1.  Make sure the water heater has been properly    

installed. See “Installing Your Water Heater”  section.

2.  Make sure the air filter is correctly seated, as it may shift 

during shipping or installation. 

NOTICE:

 Make certain that there are no obstructions on 

top of the unit that may block inlet or exaust air flow. See 
“Repair Parts Illustration” section.

3.  Completely fill the tank with water (See “Water Piping” 

section). 

4.  After the water heater tank is completely filled with water, 

connect electrical power to the water heater.

5.  Read the “Water Temperature Regulation” section of this 

manual. 

If you do not fully understand these instruction, 

contact a quali

fi

 ed person.

 

6.  When powered on the unit will start to run a system 

diagnostic. This typically takes eight minutes, (the user 
interface module will display “-”, “--”, “---” repetitively 
during this period). Once complete, proceed to the next 
step. 

NOTE:

 If the system diagnostic yields any codes, 

reference the Diagnostic Code section in this manual.

7.  Adjust the thermostat to the desired temperature

setting as described under “Adjusting the User Interface 
Module/Operational Modes” section.

IMPORTANT:

 Do not attempt to operate this water heater 

if the unit has been submerged, subjected to 

fl

 ooding, or 

surrounding insulation has been exposed to water in any 
way.  
Do not attempt to repair a unit subjected to 

fl

 ood conditions. 

Water heaters subjected to 

fl

 ood conditions or any time the 

unit has been submerged in water require replacement of 
the entire water heater.

Safety Shut-off (ECO)

This water heater is designed to automatically shut-off in the 
event that the water temperature exceeds 190°F / 87.8°C. 
A temperature limit switch or ECO (Energy Cut Off) is used 
to shut off the power to the system if the water temperature 
exceeds 190°F / 87.8°C (See “Water Temperature 
Regulation” section). To reset the ECO disconnect power at 
the circuit breaker/fuse box then remove the upper access 
panel. Reset the ECO by 

fi

 rmly pushing in the red reset 

button located on the ECO block. If the ECO continues 
to shut-off the water heater, contact a quali

fi

 ed person for 

service.

Water Temperature Regulation

Water temperature over 125°F can cause 
severe burns instantly or death from scalds.

Children, disabled and elderly are at highest

 

risk of being scalded.

Feel water before bathing or showering.

Temperature limiting valves are available.

WARNING

The water heater is adjusted to a temperature setting of 

no higher than 120°F / 48.8°C when it is shipped from the 

factory. Water temperature can be regulated by adjusting 

the User Interface Module to the preferred setting as shown 

in “Adjusting the User Interface Module/Operational Mode” 

The preferred starting point is 120°F / 48.8°C. There is a 

hot water scald potential if the temperature set point is set 

too high. 

IMPORTANT:

 

Adjusting the set point above 120°F / 48.8°C 

on the User Interface Module will increase the risk of scald 
injury in the times shown below.  

Table 2

Water 

Temperature 

°F/

°C

Time for 1st 

Degree Burn 

(Less Severe Burns)

Time for 

Permanent Burns 

2nd & 3rd Degree 

(Most Severe Burns)

110°/43.3°

116°/46.6°

116°/46.6°

122°/50°

131°/55°

140°/60°

149°/65°

154°/67.7°

(normal shower temp.)

(pain threshold)

35 minutes

1 minute

5 seconds

2 seconds

1 second

instantaneous

45 minutes

5 minutes

25 seconds

5 seconds

2 seconds

1 seconds

(U.S. Government Memorandum, C.P.S.C., Peter L. Armstrong, Sept. 15,1978)

NOTE:

 During low demand periods when hot water is not 

being used, a lower temperature set point will reduce energy 

losses and may satisfy your normal hot water needs. If hot 

water use is expected to be more than normal, a higher 

temperature set point may be required to meet the increased 

demand. 
When leaving your home for extended periods (vacations, 

etc.) set the water heater to Vacation Mode. See “Adjusting the 

User Interface Module/Operational Modes” section.  This will 

maintain the water at low temperatures with minimum energy 

losses and prevent the tank from freezing during cold weather. 

NOTE:

 When returning from an extended stay remember to 

set the water heater back to the desired Operational Mode.

Summary of Contents for Hybrid Electric Heat Pump Water Heater

Page 1: ...ion 3 Consumer Responsibilities 3 Unpacking Instructions 3 4 Location Requirements 4 Water System Piping 5 6 Temperature Pressure Relief Valve 7 8 Electrical Requirements 8 9 Installation Checklist 10 Operating Your Water Heater 11 14 Before Using 11 Water Temperature Regulation 11 Adjusting the User Interface Module Operational Modes 12 Operational Conditions 13 14 Maintenance of Your Water Heate...

Page 2: ... not been used for a long period of time 2 weeks or more Hydrogen gas is extremely flammable To reduce the risk of injury under these conditions it is recommended that the hot water faucet be opened for several minutes at the kitchen sink before using any electrical appliance connected to the hot water system When hydrogen is present there will probably be an unusual sound such as air escaping thr...

Page 3: ... When referring to your water heater always have the information listed on the data plate readily available to include the model and serial number Retain your original receipt as proof of purchase Basic Operation Fundamentals The Heat Pump Water Heater HPWH is an integrated heat pump water heater unit having a compressor and external coil heat exchanger with backup electric elements Figure 1 When ...

Page 4: ...le and install this product After installation dispose of recycle all packaging materials Location Requirements Site location Select a location near the center of the water piping system The unit must be installed indoors and in a vertical position on a level surface The flooring beneath the water heater must be able to support the weight of the water heater when filled with water Table 1 IMPORTAN...

Page 5: ...e water heater in a closed water system install an expansion tank in the cold water line as specified under Closed System Thermal Expansion 6 Install a shut off valve in the cold water inlet line It should be located close to the water heater and be easily accessible Know the location of this valve and how to shut off the water to the heater 7 Install a discharge line from the temperature and pres...

Page 6: ... 7 8 Turn on electrical power to the water heater 9 Select the efficiency mode After about 8 minutes the user interface module will display repetitively during this period the heat pump will turn on if the ambient temperature and water temperature meet the heat pump requirement 10 Test the operation of the shut off switch by unplugging the condensate pump and filling the condensate reservoir with ...

Page 7: ... valve Failure to follow these instructions can result in death or explosion WARNING Most public water systems in North America are required to prevent water flowing from points of use residences businesses etc back into the supply system in order to maintain water quality To accomplish this back flow preventers such as check valves are installed in the water line going to each point of use Typica...

Page 8: ...ate of the water heater The Discharge Line Shall not be smaller than the pipe size of the relief valve or have any reducing coupling installed in the discharge line Shall not be capped blocked plugged or contain any valve between the relief valve and the end of the discharge line Shall terminate a maximum of six inches above a floor drain or external to the building In cold climates it is recommen...

Page 9: ...ices rated at 30 amperes Figure 10 Junction Box Power Supply Connector Black Wire Red Wire Green Ground Wire 1 2 Conduit Opening Green Ground Screw The conduit or tubing is terminated in fittings approved for grounding For complete grounding details and all allowable exceptions refer to the current edition of the National Electrical Code NFPA 70 4 A standard 1 2 conduit opening has been made in th...

Page 10: ...properly installed and free of leaks Heater completely filled with water See Water Piping System section Closed system pressure buildup precautions installed See Closed System Thermal Expansion section Mixing valve when applicable installed per manufacturer s instructions See Water Temperature Regulation section Condensate Drain Line Installation INSTALLATION CHECKLIST Must be located with access ...

Page 11: ...ccess panel Reset the ECO by firmly pushing in the red reset button located on the ECO block If the ECO continues to shut off the water heater contact a qualified person for service Water Temperature Regulation Water temperature over 125 F can cause severe burns instantly or death from scalds Children disabled and elderly are at highest risk of being scalded Feel water before bathing or showering ...

Page 12: ...l not operate Similarly if the water temperature in the tank is less than 59 F 15 C the heat pump will not operate The unit will operate in electric mode until ambient and water temperatures return to the safe operating range of the heat pump Hybrid Mode This is the default recommended setting combining high energy efficiency with reduced recovery time This mode uses the heat pump as the primary h...

Page 13: ...mounts of noise and may cause premature tank failure Drain and flush the tank as directed under the Draining and Flushing section 3 The heat pump compressor or fan running Stacking Stacking occurs when a series of short hot water draws 3 gallons or less are made This causes increased cycling of the heat pump and or heater elements and can result in increased water temperatures at the hot water out...

Page 14: ...e the water tank 3 Drain approximately 5 gallons of water from the tank Refer to Draining and Flushing for proper procedures Close drain valve 4 Remove old anode rod 5 Use Teflon tape or approved pipe sealant on threads and install new anode rod 6 Turn on water supply and open a nearby hot water faucet to purge air from water system Check for any leaks and immediately correct any if found 7 Restar...

Page 15: ...r the water heater annually After servicing this water heater check to make sure it is working properly See Operating Your Water Heater section of this manual IMPORTANT If you lack the necessary skills required to properly perform this visual inspection you should not proceed but get help from a qualified person Air Filter Maintenance The heater will monitor the heat pump operation status and indi...

Page 16: ...n the ones specified for the upper and or lower element IMPORTANT Using an element greater than 4500 watts will damage the water heater and void the warranty 1 Turn off the power to the water heater 2 Drain the water heater as directed in the Draining and Flushing section 3 Remove the access cover s then take off the white fiber dam 4 Remove the protective plastic cover s over the elements from th...

Page 17: ...or E11 Heat Pump Coil Temperature Sensor is not functioning E40 or E41 Heat Pump Discharge Temperature Sensor is not functioning Edr Not enough water in the tank tank not full Fill completely Open all hot water taps in home and run until water uninterupted flows from all open hot water taps EPL Power supply voltage is too low Check the power supply to the unit and make sure it is higher than 204V ...

Page 18: ... connection is at the top 5 Insulate exposed piping 6 Repair hot water leaks 7 Call qualified person for service 8 Drain and flush tank Water conditioning may be necessary to minimize build up HIGH OPERATION COSTS 1 Temperature set point too high 2 Air filter dirty 3 Electric mode selected 4 Water connections to unit reversed 5 Heat lost thru long run of exposed pipe 6 Hot water leak at faucet or ...

Page 19: ...mperature Sensor 13 Upper Lower Tank Temperature Sensor 14 Fan Shroud 15 Condensate Drain Connection Cover 16 Electronic Expansion Valve Coil 17 Start Capacitor 18 Relay Kit REPAIR PARTS Repair parts may be ordered through your plumber local distributor home improvement center or by calling 1 800 527 1953 When ordering repair parts always give the following information 1 Model serial and product n...

Page 20: ...20 Whirlpool is a registered trademark Copyright 2013 All Rights Reserved Manufactured under license by A O Smith Tennessee Warranty provided by manufacturer ...

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