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DIAGNOSTICS & TROUBLESHOOTING                            

Whirlpool 2014 CABRIO

®

 Direct Drive Washer   

n

 

5-1

Section 5:

Diagnostics & 

Troubleshooting

This section provides diagnostic, fault codes, and 

troubleshooting information for the “Whirlpool 2014 CABRIO® 

Top Load Direct Drive Washer.”  

 

n

Diagnostics & Troubleshooting: Safety Information

 

n

Diagnostic Guide

 

n

Diagnostic LED - Main Control

 

n

Self Diagnostic Mode

 

n

Activating Service Diagnostic Mode

 

n

Key Activation & Encoder Test

 

n

Service Test Mode

 

n

Load & Test Cycle Functions Numbers Chart

 

n

Service Diagnostic Execution

 

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Service Diagnostic Chart

 

n

Software Version Display

 

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Fault/Error Codes

 

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Exiting Service Diagnostic Mode

 

n

Troubleshooting Guide

 

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Notes

Summary of Contents for Cabrio WTW8500DC

Page 1: ...L 87 TECHNICAL EDUCATION 2014 CABRIO TOP LOAD DIRECT DRIVE WASHER JOB AID W10758836 WTW8500DW WTW8500DC ...

Page 2: ...the Wiring Diagram supplied with the product when servicing the washer GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the 2014 CABRIO Top Load Direct Drive Washer The objectives of this Job Aid are to Understand and follow proper safety precautions Successfully troubleshoot and d...

Page 3: ...LATION REQUIREMENTS 3 2 LOCATION REQUIREMENTS 3 2 DRAIN SYSTEM 3 3 ELECTRICAL REQUIREMENTS 3 4 INSTALLATION INSTRUCTIONS 3 4 CONNECT DRAIN HOSE 3 5 CONNECT INLET HOSES 3 6 LEVEL WASHER 3 7 COMPLETE INSTALLATION CHECKLIST 3 8 NOTES 3 8 SECTION 4 COMPONENT ACCESS COMPONENT LOCATIONS 4 2 REMOVING THE CONSOLE METHOD A 4 3 REMOVING THE CONSOLE METHOD B 4 4 REMOVING THE USER INTERFACE UI 4 5 REMOVING TH...

Page 4: ...CUTION 5 6 SERVICE DIAGNOSTIC CHART 5 6 SOFTWARE VERSION DISPLAY 5 8 EXITING SERVICE DIAGNOSTIC MODE 5 8 FAULT ERROR CODES 5 8 FAULT ERROR CODES TABLE 5 9 TROUBLESHOOTING GUIDE 5 12 NOTES 5 16 SECTION 6 TESTING TESTING SAFETY INFORMATION 6 2 COMPONENT LOCATIONS 6 3 WIRING DIAGRAM 6 4 COMPONENT TESTING 6 5 TEST 1 MAIN CONTROL 6 5 CONTROL BOARD CONNECTORS PINOUTS 6 6 TEST 2 VALVES 6 7 TEST 3 DRIVE S...

Page 5: ...neral Information This section provides general safety parts and information for the Whirlpool 2014 CABRIO Top Load Direct Drive Washer Washer Safety General Theory of Operation Model Serial Number Location Tech Sheet Location Model Serial Number Nomenclature Product Specifications ...

Page 6: ... tell you what can happen if the instructions are not followed Your safety and the safety of others are very important We have provided many important safety messages in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety...

Page 7: ...et to assist in the switching between spin and agitate modes The new washer operates with a clutch coil system that provides reliable immediate and smooth shifting between the various wash modes Basket the Cabrio WTW8500D washer has an extra large basket capacity of 5 3 cu ft Other than size the major difference from the previous model is that this basket does not have a flotation chamber to assis...

Page 8: ... connected to the clutch is able to spin the basket Therefore when the clutch coil is energized the resulting magnetic field pulls the clutch out to engage with the rotor resulting in spinning both the basket and impeller together When the coil is de energized the clutch disengages the rotor and the spring returns the clutch to its home position The motor now controls only the impeller Figure 4 Cl...

Page 9: ...ag ACCESS T Top Load F Front Load PRODUCT W Washer D Dryer 5XXX 4 3 Cu Ft PSC Drive 7XXX 4 8 Cu Ft GBPM Drive 8XXX 5 3 Cu Ft GBPM Drive YEAR OF INTRODUCTION D 2014 E 2015 COLOR CODE W White C Chrome Shadow ENGINEERING CHANGE 0 Basic Release 1 First Revision 2 Second Revision SERIAL NUMBER C 4 25 10000 PRODUCTION SITE C CLYDE OH YEAR OF PRODUCTION 4 2014 WEEK OF PRODUCTION PRODUCT SEQUENCE NUMBER ...

Page 10: ...s HE Detergent Liquid or Powdered Fabric Softener Liquid Oxi Timed 3 4 cup 180 mL Bleach Liquid 3 4 cup 180 mL What to Wash Mixed Casuals Whites Delicates Bulky Sheets How to Wash Normal Quick Cold Deep Water ColorLast Temperatures 5 Cold Cool Tap Cold Warm Hot Soil Levels 4 Normal Medium Light Heavy Delay Start Up to 12 hours Washer Options Steam Clean Additives Extra Rinse PreSoak Utilility Tool...

Page 11: ... n 2 1 Section 2 Operation This section provides operational use and care information for the Whirlpool 2014 CABRIO Top Load Direct Drive Washer Control Panel and Features Dispensers Cycle Guide Using the Washer Washer Maintenance Troubleshooting Notes ...

Page 12: ...TPVOE XIFO B GFBUVSF TFUUJOH PS PQUJPO JT UPVDIFE 5PVDI BOE IPME OE FFQ GPS BCPVU TFDPOET UP UVSO LFZ BDUJWBUJPO TPVOET PO PGG 45 5IF 4UFBN MFBO PQUJPO BEET BEEJUJPOBM TPBL BOE XBTI UJNF UP NBOZ DZDMFT UP IFMQ SFNPWF UPVHI TUBJOT BT XFMM BT B TUFBN CPPTU GPS BEEFE DMFBOJOH QPXFS 4UFBN MFBO VTFT B IFBUFS XJUIJO UIF XBTIFS UP NBJOUBJO UIF TFMFDUFE UFNQFSBUVSF TFUUJOH UISPVHIPVU UIF XBTI QFSJPE 4UFBN...

Page 13: ...i w EFUFSHFOU EJTQFOTFS EE MJRVJE PS QPXEFSFE EFUFSHFOU QSPEVDU UP UIJT EJTQFOTFS GPS ZPVS NBJO XBTI DZDMF 3FNPWF USBZ JG VTJOH QPXEFS EFUFSHFOU 1035 5 BLF TVSF USBZ JT JO ESBXFS XIFO VTJOH MJRVJE EFUFSHFOU BOE SFNPWFE XIFO VTJOH QPXEFS EFUFSHFOU BOE EP OPU HP PWFS UIF BY MJOF 05 PMMPX UIF NBOVGBDUVSFS T JOTUSVDUJPOT UP EFUFSNJOF UIF BNPVOU PG EFUFSHFOU UP VTF 5JNFE0YJ EJTQFOTFS 5IJT EJTQFOTFS IPM...

Page 14: ...BSNFOUT 3 B B 8IJUF MPUIJOH 3 B B B 8IJUF 4IJSUT 3 B B B 8IJUF 5PXFMT 3 B B 8IJUF 5 4IJSUT 3 B B B SBT FMJDBUFT 3 B B B B BOEXBTI BCSJDT 3 B B B B JOHFSJF 3 B B B B BDIJOF 8BTI 4JMLT 3 B B B B 8PPM 3 B B B B MBOLFUT VMLZ 4IFFUT B B B 3 PBUT BDLFUT 3 B B B B PNGPSUFST B B B 3 BDIJOF 8BTI VSUBJOT 3 B B B B BDIJOF 8BTI 4MJQ PWFST 3 B B B PO 3VCCFS JOFE 3VHT BUT 3 B B B 4IFFUT 3 B B B 4MFFQJOH BHT B B...

Page 15: ...XBUFS QSPPG PS XBUFS SFTJTUBOU JUFNT MPBE FWFOMZ t 6TF NFTI CBHT UP IFMQ BWPJE UBOHMJOH XIFO XBTIJOH EFMJDBUF PS TNBMM JUFNT t 5VSO LOJUT JOTJEF PVU UP BWPJE QJMMJOH 4FQBSBUF MJOU UBLFST GSPN MJOU HJWFST 4ZOUIFUJDT LOJUT BOE DPSEVSPZ GBCSJDT XJMM QJDL VQ MJOU GSPN UPXFMT SVHT BOE DIFOJMMF GBCSJDT 05 MXBZT SFBE BOE GPMMPX GBCSJD DBSF MBCFMT JOTUSVDUJPOT UP BWPJE EBNBHF UP ZPVS JUFNT 4PSU BOE QSFQBS...

Page 16: ...OF CMFBDI EE B NFBTVSFE BNPVOU PG EFUFSHFOU JOUP EFUFSHFOU USBZ 5IJT USBZ IPMET P N G BEEJOH QPXEFS EFUFSHFOU SFNPWF JOTJEF USBZ P OPU PWFSmMM USBZ BEEJOH UPP NVDI EFUFSHFOU NBZ DBVTF EFUFSHFOU UP CF EJTQFOTFE JOUP UIF XBTIFS UPP FBSMZ 05 BLF TVSF USBZ JT JO ESBXFS XIFO VTJOH MJRVJE EFUFSHFOU BOE SFNPWFE XIFO VTJOH QPXEFS EFUFSHFOU BOE EP OPU HP PWFS UIF BY MJOF 1035 5 6TF POMZ JHI GmDJFODZ EFUFSH...

Page 17: ...XEFSFE EFUFSHFOUT NBZ BCTPSC NPJTUVSF GSPN B QSFWJPVT DZDMF BOE DMVNQ CFGPSF UIF XBTI DZDMF CFHJOT 5P DBODFM EFMBZ TUBSU 5PVDI 108 3 UP DBODFM FMBZ 4UBSU 5P QBVTF EFMBZ TUBSU 5PVDI 45 35 1 64 CVUUPO UP QBVTF EFMBZ TUBSU 5PVDI BOE IPME 45 35 1 64 CVUUPO BHBJO UP TUBSU FMBZ 4UBSU UJNF 4FMFDU UIF UZQF PG MPBE UP XBTI 4FMFDU DZDMF NPEJmFST 0ODF ZPV TFMFDU B DZDMF UIF EFGBVMU NPEJmFST PS UIF QSFWJPVT T...

Page 18: ...FNT 5PVDI 45 35 1 64 CVUUPO UP QBVTF XBTIFS UIF MJE XJMM VOMPDL PODF UIF XBTIFS NPWFNFOU IBT TUPQQFE 5IJT NBZ UBLF TFWFSBM NJOVUFT JG UIF MPBE XBT TQJOOJOH BU B IJHI TQFFE 5IFO DMPTF MJE BOE UPVDI BOE IPME 45 35 1 64 CVUUPO BHBJO GPS TFDPOET UP SFTUBSU UIF DZDMF 1035 5 G MJE JT MFGU PQFO GPS NPSF UIBO NJOVUFT UIF XBUFS XJMM QVNQ PVU BOE FSSPS DPEF XJMM BQQFBS PO UIF EJTQMBZ 4FMFDU DZDMF PQUJPOT 4F...

Page 19: ...TU CF JOUFSSVQUFE UPVDI 108 3 GUFS UIF MFBO 8BTIFS DZDMF IBT TUPQQFE SVO B 3JOTF 4QJO DZDMF UP SJOTF DMFBOFS GSPN XBTIFS Washer Maintenance 8 4 3 3 DPOU IMPSJOF MFBDI 1SPDFEVSF MUFSOBUJWF B 0QFO UIF XBTIFS MJE BOE SFNPWF BOZ DMPUIJOH PS JUFNT C EE DVQ N PG MJRVJE DIMPSJOF CMFBDI UP UIF CMFBDI DPNQBSUNFOU 05 6TF PG NPSF MJRVJE DIMPSJOF CMFBDI UIBO JT SFDPNNFOEFE BCPWF DPVME DBVTF XBTIFS EBNBHF PWFS...

Page 20: ...VOU GPS B NFEJVN TJ F MPBE 53 41035 063 8 4 3 4IVU PGG CPUI XBUFS GBVDFUT JTDPOOFDU BOE ESBJO XBUFS JOMFU IPTFT G XBTIFS XJMM CF NPWFE EVSJOH GSFF JOH XFBUIFS GPMMPX 8 5 3 4503 3 EJSFDUJPOT CFGPSF NPWJOH JTDPOOFDU ESBJO GSPN ESBJO TZTUFN 6OQMVH QPXFS DPSE 1MBDF JOMFU IPTFT JOTJEF XBTIFS CBTLFU SBQF QPXFS DPSE BOE ESBJO IPTF PWFS UIF DPOTPMF BOE TFDVSF XJUI NBTLJOH UBQF 1MBDF GPBN QBDLJOH SJOH GSPN...

Page 21: ...XBUFS U JT OPSNBM UP IFBS UIF QVNQ NBLJOH B DPOUJOVPVT IVNNJOH TPVOE XJUI QFSJPEJD HVSHMJOH PS TVSHJOH BT mOBM BNPVOUT PG XBUFS BSF SFNPWFE EVSJOH UIF TQJO ESBJO DZDMFT VNNJOH PBE TFOTJOH NBZ CF PDDVSSJOH PV NBZ IFBS UIF IVN PG UIF TFOTJOH TQJOT BGUFS ZPV IBWF TUBSUFE UIF XBTIFS 5IJT JT OPSNBM 8IJSSJOH BTLFU NBZ CF TMPXJOH EPXO PV NBZ IFBS UIF XIJSSJOH TPVOE PG UIF CBTLFU TMPXJOH EPXO 5IJT JT OPSN...

Page 22: ...MBDF BOZ CMPXO GVTFT 05 G QSPCMFNT DPOUJOVF DPOUBDU BO FMFDUSJDJBO PSNBM XBTIFS PQFSBUJPO JE NVTU CF DMPTFE GPS XBTIFS UP SVO 8BTIFS XJMM QBVTF EVSJOH DFSUBJO QIBTFT PG DZDMF P OPU JOUFSSVQU DZDMF 8BTIFS NBZ CF TUPQQFE UP SFEVDF TVET 8BTIFS NBZ CF UJHIUMZ QBDLFE 3FNPWF TFWFSBM JUFNT SFBSSBOHF MPBE FWFOMZ BSPVOE UIF XBTIQMBUF MPTF MJE UPVDI BOE IPME 45 35 1 64 CVUUPO EE POMZ PS BEEJUJPOBM JUFNT BGU...

Page 23: ...VQQMZ BLF TVSF IPU BOE DPME JOMFU IPTFT BSF OPU SFWFSTFE PUI IPTFT NVTU CF BUUBDIFE BOE IBWF XBUFS nPXJOH UP UIF JOMFU WBMWF PUI IPU BOE DPME XBUFS GBVDFUT NVTU CF PO OMFU WBMWF TDSFFOT PO XBTIFS NBZ CF DMPHHFE 3FNPWF BOZ LJOLT JO UIF JOMFU IPTF PU VTJOH EFUFSHFOU PS VTJOH UPP NVDI EFUFSHFOU 5IF TVET GSPN SFHVMBS EFUFSHFOU DBO DBVTF UIF XBTIFS UP PQFSBUF JODPSSFDUMZ 6TF POMZ EFUFSHFOU F TVSF UP NF...

Page 24: ...DZDMF JT DPNQMFUF PU VTJOH EFUFSHFOU PS VTJOH UPP NVDI EFUFSHFOU 6TF POMZ EFUFSHFOU F TVSF UP NFBTVSF DPSSFDUMZ MXBZT GPMMPX UIF EFUFSHFOU EJSFDUJPOT 4FF i8BTIFS BSFw TFDUJPO BCSJD BNBHF 4IBSQ JUFNT XFSF JO QPDLFUT EVSJOH XBTI DZDMF NQUZ QPDLFUT JQ JQQFST BOE TOBQ PS IPPL GBTUFOFST CFGPSF XBTIJOH UP BWPJE TOBHT BOE UFBST 4USJOHT BOE TUSBQT DPVME IBWF UBOHMFE 5JF BMM TUSJOHT BOE TUSBQT CFGPSF TUBSU...

Page 25: ...O UPVDI 108 3 TFMFDU DZDMF BOE UIFO UPVDI BOE IPME 45 35 1 64 UP TUBSU XBTIFS G DPEF BQQFBST BHBJO DBMM GPS TFSWJDF 6 QQMJBODF DPOUSPM GBVMU OUFSOBM 6 GBJMVSF BMM GPS TFSWJDF 6 6 NJTNBUDI 6 6 JOJUJBMJ BUJPO FSSPS BMM GPS TFSWJDF 8BUFS MFWFM TFOTJOH GBJMVSF 1SFTTVSF TFOTPS PO 6 GBJMVSF BMM GPS TFSWJDF JE MPDL XJMM OPU MPDL JT MJE MPDL GBJMVSF O JUFN JO UIF MPBE NBZ CF LFFQJOH UIF MJE GSPN MPDLJOH I...

Page 26: ...2 16 n Whirlpool 2014 CABRIO Direct Drive Washer OPERATION Notes ...

Page 27: ...des installation requirements and procedures for the Whirlpool 2014 CABRIO Top Load Direct Drive Washer Installation Requirements Location Requirements Drain System Electrical Requirements Installation Instructions Connect Drain Hose Connect Inlet Hoses Level Washer Complete Installation Checklist Notes ...

Page 28: ...ue steel couplings 2 pack 8212637RP 6 ft 1 8 m Inlet hose Black EPDM space saving 90 elbow hypro blue steel couplings 2 pack Alternate parts Not supplied with washer Your installation may require additional parts To order please refer to toll free numbers on back page of your Use and Care Guide If you have You will need Overhead sewer Standard 20 gal 76 L 39 990 mm tall drain tub or utility sink s...

Page 29: ...sher to reduce noise transfer If a closet door or louvered door is installed top and bottom air openings in door are required 3 76 mm 3 76 mm 24 in 2 155 cm2 48 in 2 310 cm2 1 25 mm 1 25 mm 5 126 mm 14 max 356 mm 19 482 mm DRAIN SYSTEM Drain system can be installed using a floor drain wall standpipe floor standpipe or laundry tub Select method you need Minimum diameter for a standpipe drain 2 51 m...

Page 30: ...ed It is recommended that a separate circuit breaker serving only this appliance be provided This washer is equipped with a power supply cord having a 3 prong grounding plug To minimize possible shock hazard the cord must be plugged into a mating 3 prong grounding type outlet grounded in accordance with local codes and ordinances If a mating outlet is not available it is the personal responsibilit...

Page 31: ...hose should be inside standpipe do not force excess hose into standpipe or lay on bottom of laundry tub Drain hose form must be used R f h lid lid d db d 3 Remove packing tray from tub 4 Free power cord 6 Place drain hose in standpipe 4 5 114 mm Drain hose form If clamp is not already in place on elbow end of drain hose slide it over end as shown Squeeze clamp with pliers and slide black elbow end...

Page 32: ...r washer It will drain later CONNECT INLET HOSES Washer must be connected to water faucets with new inlet hoses with flat washers not provided Do not use old hoses NOTE Both hoses must be attached and have water flowing to inlet valves If you are only connecting to a cold water faucet you must use a Y adapter not provided Attach hose to hot water faucet Screw on coupling by hand until it is seated...

Page 33: ... If washer is not level On models with metal feet use a 9 16 or 14 mm open end or adjustable wrench to turn jam nuts clockwise on feet until they are about 1 2 13 mm from the washer cabinet Then turn the leveling foot clockwise to lower the washer or counterclockwise to raise the washer On models with plastic feet use adjustable pliers to turn the plastic leveling foot counterclockwise to lower th...

Page 34: ...nlet hoses Remove protective film from console and any tape remaining on washer Check that washer is plugged into a grounded 3 prong outlet Dispose of recycle all packaging materials Read Washer Care in your Use and Care Guide To test and clean your washer measure 1 2 of normal recommended amount of powdered or liquid detergent and pour it into washer basket or detergent dispenser on some models C...

Page 35: ...rlpool 2014 CABRIO Top Load Direct Drive Washer Component Locations Removing the Console Method A Removing the Console Method B Removing the User Interface UI Removing the Water Inlet Valve Removing the Main Control Removing the Tub Ring Impeller and Basket Removing the Motor and Drive Assembly Removing the Pumps Removing the Heater Removing the Lid Lock Removing the Lid and a Hinge ...

Page 36: ...6 J18 Drain Pump Motor Shifter Connector Cold Water Valve Bleach Oxi Valve not on all models J5 Recirculation Pump Motor Cover Motor Bolt Front of Washer Rear of Washer J12 FOR SERVICE TECHNICIAN S USE ONLY Component Locations Console Electronics Valves Figure 6 Component Locations Bottom View Drive System Drain Pump Figure 7 Main Control Board J2 J4 J1 AC Cord Hot Water Valve Fabric Softener Valv...

Page 37: ...it should be plastic and modified as shown in Figure 2 so that it can be maneuvered around the screw which is placed directly in front of the release clips 2 Figure 2 1 Unplug washer or disconnect power 2 Turn off water supply to washer 3 Remove two 2 1 4 hex head mounting screws from the rear of the console as indicated in Figure 3 Figure 3 4 Slide the putty knife down between the console assembl...

Page 38: ...ply to washer 3 Tape lid down 4 Remove five 5 1 4 hex head mounting screws from the rear of the console as indicated in Figure 1 Remove harness cover and set aside Figure 1 5 Slide top forward about 1 2 see Figure 2 Figure 2 6 Raise the top about 1 4 Then while still keeping it lifted push the top back about 1 4 see Figure 3 Figure 3 7 Tilt the top up on the rear hinges 8 Using a flat blade screwd...

Page 39: ...ure to do so can result in death or electrical shock Replace all parts and panels before operating Figure 2 4 Remove the seven 7 1 4 hex head screws securing the User Interface to the console see Figure 2 5 Using a flat blade screwdriver gently depress the six plastic mounting clips to release the User Interface from the console see Figure 2 6 User Interface should separate and lift away from cons...

Page 40: ...nnect hot and cold inlet water hoses 4 Perform the procedures on pages 4 3 or 4 4 Removing the Console prior to performing the following steps 5 Disconnect the Water Inlet Valve connector J2 from the Main Control see Figure 1 RVICE TECHNICIAN S USE ONLY onsole Electronics Valves Figure 6 ttom View Drive System Drain Pump Figure 7 Main Control Board J2 J4 J1 Fabric Softener Valve Pressure Hose User...

Page 41: ...hex head screws locations circled in Figure 1 securing the main control to the top panel of the washer Removing the Main Control WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating MAIN CONTROL Component Locations Console Electronics Valves Figure 6 Component Locations Bottom View D...

Page 42: ...Panel 1 Unplug washer or disconnect power 2 Turn off water supply to washer 3 Disconnect hot and cold inlet water hoses 4 Tape lid down 5 Remove three 3 1 4 hex head mounting screws from the rear of the console as indicated in Figure 1 Remove harness cover and set aside Harness Cover Figure 1 6 Slide top forward about 1 2 see Figure 2 Figure 2 7 Raise the top about 1 4 Then while still keeping it ...

Page 43: ...l eventually work itself loose resulting in a second call Removing the Tub Ring NOTE Due to the increase in size and depth of the tub ring the working space between the tub ring and side panel is very limited 1 Disconnect recirculation hose from tub ring 2 Locate the six 6 tub ring clips illustrated in Figure 4 Unclip each clip with a stubby flat blade screwdriver Unclip only these clips Recirc Ho...

Page 44: ...he basket out of the washer Figure 9 Removing the Tub Ring Impeller and Basket continued REASSEMBLY NOTE When re installing the basket screw on spanner nut until it is finger tight Then using a mallet or hammer tighten an additional turn see Figure 10 Do NOT apply Loctite to spanner nut Applying Loctite to the spanner nut will make it virtually impossible to remove again Tighten spanner nut 3 4 tu...

Page 45: ...ng on the floor to protect the surfaces 6 Remove sound padding and set aside Removing the Rotor Clutch Coil and Stator 1 Use a 4mm Allen wrench to remove the rotor mounting screw see Figure 1 Rock the rotor back and forth until the rotor has been pulled away from the stator Rotor Rotor Screw Figure 1 2 Unplug the clutch coil and stator connectors Remove all connectors from the bracket see Figure 2...

Page 46: ...ssary to tap on the drive assembly from inside the tub to loosen the drive from the tub Removing the Motor and Drive Assembly continued REASSEMBLY NOTE When you reinstall the rotor over the stator assembly do not grip the rotor housing around the rear edge with your fingers The magnets around the rotor housing are very strong and they will pull the rotor into the stator coil magnets when the rotor...

Page 47: ...d panels before operating Removing the Drain Pump Figure 2 1 Disconnect harness 2 terminals from drain pump 2 Loosen the hose clamps and pull the inlet and outlet drain hoses off the pump Note that there is a tab on the outlet connector that fits into a slot in the hose 3 Remove the three 3 8mm hex head screws from the drain pump and remove the pump from the tub Hose Clamps 8mm Screws Hose Tab Pum...

Page 48: ...element from tub assembly see Figure 3 10mm Nut Loosen Nut and Remove Figure 3 Heater Element Figure 4 Removing the Heater WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Preparation 1 Unplug washer or disconnect power 2 Turn off water supply to washer 3 Disconnect hot and cold ...

Page 49: ...ore operating FOR SERVICE TECHNICIAN S USE ONLY Component Locations Console Electronics Valves Figure 6 Component Locations Bottom View Drive System Drain Pump Figure 7 Main Control Board J2 J4 J1 AC Cord Hot Water Valve Fabric Softener Valve Pressure Hose User Interface J6 J18 Cold Water Valve Bleach Oxi Valve not on all models J5 Recirculation Pump Motor Cover Front of Washer J12 Figure 1 Feed h...

Page 50: ... result in death or electrical shock Replace all parts and panels before operating To Remove a Hinge 1 Perform the steps under To Remove the Lid 2 Pull the hinge pin out of the hinge you are removing see Figure 3 3 If not already remove the console per directions earlier in this section on pages 4 3 and 4 4 4 Remove the Phillips screw from the hinge you are removing see Figure 3 Pull Hinge Pin Out...

Page 51: ...O Top Load Direct Drive Washer Diagnostics Troubleshooting Safety Information Diagnostic Guide Diagnostic LED Main Control Self Diagnostic Mode Activating Service Diagnostic Mode Key Activation Encoder Test Service Test Mode Load Test Cycle Functions Numbers Chart Service Diagnostic Execution Service Diagnostic Chart Software Version Display Fault Error Codes Exiting Service Diagnostic Mode Troubl...

Page 52: ...peatedly to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag observe above instruc...

Page 53: ...o a quick and overall checkup of the washer with these tests before going to specific troubleshooting tests Figure 1 Diagnostic LED LED LOCATION ACTIVATING SERVICE DIAGNOSTIC MODE 1 Be sure the washer is in standby mode plugged in with all indicators off 2 Select any three 3 buttons except POWER and follow the steps below using the same buttons remember the buttons and the order that the buttons w...

Page 54: ...Service Test Mode press and release the 2nd button used to activate the Service Diagnostic mode Successful Entry All LEDs turn off except the POWER button indicator and the START button indicator begins to flash Service Test Load Control and Service Cycle Modes Test Load Selection Procedure To select Load or Service Diagnostics use the Soil Level and Temp buttons or cycle selection knob if availab...

Page 55: ...ote The basket must be empty for this function 013 Toggle Slow Agitate Lid must be closed and locked for this to be enabled Note The basket must be empty for this function 014 Toggle Fast Agitate Lid must be closed and locked for this to be enabled Note The basket must be empty for this function 015 Toggle Shifter Switch in and out of Spin Shifter On Spin and Shifter Off Agitate Note This can only...

Page 56: ...s go to and complete the Temperature Thermistor test Up to 5 007 Validates IPM thermistor If this step fails replace the appliance control unit Up to 5 008 Turns on heater If heater does not turn on use service test load control to manually turn on and test the heater 8 009 Recirculates for 10 seconds If water is not being recirculated use service test load control to test the recirculation pump 1...

Page 57: ...ervice Diagnostics is available by the following procedures Models without a cycle selection knob Press the soil level or temp buttons The sequence step increments using the soil level button and decrements using the temp button Models with a cycle selection knob In addition to pressing the soil level or temp uttons rotating the cycle selection knob clockwise increments through the cycle functions...

Page 58: ...r revision number d test revision number Exit Procedure Pressing the POWER button will exit Software Version Display and return washer to standby mode Fault Error Codes Refer to Fault Error Codes chart on pages 5 9 to 5 11 Fault Error Code Display Method Fault codes are displayed by alternately showing F and E All fault codes have an F and an E The F indicates the suspect System Category The E ind...

Page 59: ...Items should be distributed evenly when loading F1E1 Main Control Fault Indicates a main control fault See TEST 1 Main Control page 6 5 F1E2 Main Control Fault Indicates a fault of the motor control section of the main control See TEST 3b Drive System Motor page 6 10 F1E3 Mismatch of ACU and UI This fault is displayed when the user interface identification does not match the expected value in the ...

Page 60: ...ing conditions occurs User presses START with lid open User presses START after a predetermined number of consecutive washer cycles without opening lid The main control cannot detect the lid switch opening and closing properly See TEST 8 Lid Lock page 6 15 F6E2 Communication Error UI Cannot Hear ACU Fault is displayed when communication between the UI and the ACU has not been detected Check contin...

Page 61: ...in control senses water level that exceeds washer capacity Check pressure hose connection from tub to main control Is hose pinched kinked plugged or leaking air Check for proper drain hose installation Is water siphoning out of the drain hose Drain hose must not be more than 4 5 114 mm into the drain pipe Make sure drain hose is not sealed into drain pipe and that there is an air gap for ventilati...

Page 62: ...Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag o...

Page 63: ...nuity between main control and UI User Interface problem See TEST 4 Keys and Encoders page 6 11 Main Control problem See Test 1 Main Control page 6 5 Won t Fill No water supplied to washer 1 Check water connections to washer 2 Verify that hot and cold waster supply is on Plugged filter screen Check for plugged filter or screen in the water valve or hoses Drain hose installation Check for proper dr...

Page 64: ...llation Check for proper drain hose installation Make sure it is not inserted more than 4 5 114 mm Make sure drain hose is not sealed into drain pipe and that there is an air gap for ventilation Standpipe position Ensure drain height is between 39 991 mm and 8 2 4 m above the floor Plugged drain hose Check drain hose for obstructions Obstructions to drain pump Check tub sump under impeller plate b...

Page 65: ...ersuds see above 3 Items caught in tub sump 4 Weak suspension 5 Shifter not moving into position 6 Cold Rinse water 105 F 40 C 7 See TEST 7 Drain Pump page 6 14 8 See TEST 3b Drive System Motor page 6 10 Load not rinsed 1 Check proper water supply 2 Not using HE detergent 3 Washer not loaded properly 4 Shifter not moving into spin position 5 See TEST 2 Valves page 6 7 6 See TEST 3b Drive System Mo...

Page 66: ...5 16 n Whirlpool 2014 CABRIO Direct Drive Washer DIAGNOSTICS TROUBLESHOOTING Notes ...

Page 67: ...s for the Whirlpool 2014 CABRIO Top Load Direct Drive Washer Testing Safety Information Component Locations Wiring Diagram Component Testing TEST 1 Main Control TEST 2 Valves TEST 3a Drive System Shifter TEST 3b Drive System Motor TEST 4 Keys and Encoders TEST 5 Temperature Thermistor TEST 6 Water Level TEST 7 Drain Recirculation Pump TEST 8 Lid Lock TEST 9 Heater Element Notes ...

Page 68: ...o a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag observe above instructions IMPO...

Page 69: ... Hose User Interface J6 J18 Drain Pump Motor Shifter Connector Cold Water Valve Bleach Oxi Valve not on all models J5 Recirculation Pump Motor Cover Motor Bolt Front of Washer Rear of Washer J12 FOR SERVICE TECHNICIAN S USE ONLY Component Locations Console Electronics Valves Figure 6 Component Locations Bottom View Drive System Drain Pump Figure 7 Main Control Board J2 J4 J1 AC Cord Hot Water Valv...

Page 70: ...OR DRIVE NOT ON ALL MODELS HEATER ELEMENT 1 2 BK GY 1 2 3 BK G W G L1 G N 120 VAC POWER CORD A A B B MOTOR PLATE CABINET G Y RTN VSS VALVE THERMISTOR SOFTENER BLEACH OXI MAIN HOT MAIN COLD THERMISTOR BK BK T W OR V R BU 1 2 3 4 5 6 7 8 9 10 11 12 WATER INLET VALVE 120 VAC GROUND CIRCUIT 5V WIDE RTN VSS 1 2 3 SMART UI SPEAKER BK BU Y LOCK SW LID SW HOME SW LOCK MOTOR LOCK MOTOR SW OUT 1 2 3 4 5 6 7...

Page 71: ...in control 3 Verify that ALL connectors are inserted all the way into the main control 4 With a voltmeter set to AC connect black probe to J12 3 Neutral and red probe to J12 1 L1 Plug in washer or reconnect power If 120VAC is present go to step 6 If 120VAC is not present check the AC power cord for continuity Wiring Diagram page 6 4 5 Is the Diagnostic LED flashing or continuously ON or OFF See Fi...

Page 72: ...ng proceed to Key Activation Encoder Test page 3 ON 5VDC present but micro failure continue to step 9 OFF 5VDC missing or micro failure proceed to step 7 7 Check if console UI is affecting the main control DC supply a Unplug washer or disconnect power b Remove connector J18 from main control c Plug in washer or reconnect power d Recheck the Diagnostic LED per step 6 If the diagnostic LED is now fl...

Page 73: ...l diagram on page 6 6 d Check harness connection to solenoid valves 3 Check resistance of the valve coils across the following J2 connector pinouts Valve Pinout Fabric Softener J2 4 7 OXI not on all models J2 4 8 Hot J2 4 9 Cold J2 4 10 Resistance should be 790 840 Ω If resistance readings are tens of ohms outside of range replace the valve assembly If resistance readings are within range replace ...

Page 74: ...ower 7 Activate shifter motor by switching the shifter output ON and OFF Energize outputs using Service Load Control Mode on page 5 5 NOTE Motor must be stopped to toggle the shifter Alternately Spin and Agitate can be commanded to switch shifter in Service Load Control Mode IMPORTANT Lid must be closed with Lid Lock enabled to run the Spin and Agitate tests If 120VAC is present go to step 8 If 12...

Page 75: ... of the slider go to step 13 If slider binds or does not move freely or there are indications of rubbing on the inside diameter of the shifter coil or outside diameter of the slider replace the drive a Unplug washer or disconnect power b Replace the drive c Reassemble all parts and panels d Plug in washer or reconnect power Perform Service Diagnostics to verify repair 13 If the preceding steps did...

Page 76: ...2 3 R BR 3 4 BR BK 8 10 ohms 8 10 ohms Much higher than 10 ohms Much less than 8 ohms Resistances are all correct 11 Remove the motor bolt then the motor cover see Figure 2 page 6 8 12 Remove the shifter coil and stator to access the motor connection 13 Visually check that motor electrical connection cover is fully seated see Figure 1 If visual check passes go to step 14 If visual check fails full...

Page 77: ...ower 5 To verify repair activate the Service Diagnostic Mode and then perform Key Activation Encoder Test on page 5 4 No audio feedback is heard 1 Enter the Service Diagnostic Mode and then perform Key Activation Encoder Test on page 5 4 If audio feedback is heard with each button press while in Key Activation Encoder Test mode continue to step 2 If no audio feedback is heard with each button pres...

Page 78: ...ermistor between pins J2 1 and J2 2 Verify that the approximate resistance shown in the table below is within ambient temperature range THERMISTOR RESISTANCE Approx Temperature Approx Resistance F C KW 32 0 163 41 5 127 50 10 100 59 15 79 68 20 62 77 25 50 86 30 40 95 35 33 104 40 27 113 45 22 122 50 18 131 55 15 140 60 12 149 65 10 If the resistance is within the range shown in the table go to st...

Page 79: ...connection between the pressure transducer on the main control Figure 1 and the pressure dome attached to the tub Figure 2 Figure 2 6 Check to ensure hose is routed correctly in the lower cabinet and not pinched or crimped inside the console or by the back panel 7 Verify there is no water suds or debris in the hose or dome Disconnect hose from main control and blow into hose to clear water suds or...

Page 80: ...visual check passes go to step 9 If connections are loose reconnect the electrical connections and repeat step 2 9 With an ohmmeter check harness for continuity between the drain pump and recirculation pump on some models and main control See chart below Main Control to Drain Pump and Recirculation Pump Drain Pump Pin 1 to Main Control J4 1 White Wire Drain Pump Pin 2 to Main Control J4 3 Blue Wir...

Page 81: ... 35 W 5 W J6 2 J6 3 Lock Switch Home 0 W Open Circuit J6 1 J6 4 Lock Switch Lock Open Circuit 0 W J6 1 J6 7 Lock Switch Lid Lid Closed 0 W Lid Open Open Circuit J6 1 J6 5 If resistance values are good go to step 6 If switch measurements do not match the values shown in the table for unlocked or locked condition a problem exists in the lid lock Replace the lid lock mechanism 6 If the preceding step...

Page 82: ...ement and reinstall the heater terminal plastic cover 5 Visually inspect that the connector on the main control J5 that plugs into the lower harness is installed correctly see wiring diagram page 6 4 If visual check passes go to step 7 If visual check fails reconnect cable 6 If connections are correct replace the main control Figure 1 MAIN BOARD HEATER ELEMENT MAIN BOARD BK GY HEATER ELEMENT L1 BK...

Page 83: ...UMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS CUSTOMER EXPERIENCE CENTER PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 ...

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