Whirlpool AWG 1212/PRO, Instructions For Use Manual

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Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
BEFORE YOU CALL FOR SERVICE…
Problem Possible Cause What To Do
Not draining
Not spinning
Not agitating
Load is out of balance
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy and
light items.
Pump clogged • See page 40 on how to clean the Pump Filter.
Drain hose is kinked or improperly
connected
• Straighten drain hose and make sure washer is not sitting on it.
Household drain may be clogged • Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain hose
pushed too far down the drain
• Ensure there is an air gap between hose and drain.
Leaking water
Door gasket is damaged
• Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the washer (nails, screws, pens,
pencils).
Door gasket not damaged
• Water may drip from the door when the door is opened. This is
a normal operation.
• Carefully wipe off rubber door seal. Sometimes dirt or clothing
is left in this seal and can cause a small leak.
Check back left of washer for water
• If this area is wet, you have oversudsing condition.
Use less detergent.
Fill hoses or drain hose is
improperly connected
• Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and
secured to drain facility.
Household drain may be clogged • Check household plumbing. You may need to call a plumber.
Dispenser clogged
• Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer
and clean both drawer and inside of dispenser box.
Please refer to Cleaning the Washer section.
Incorrect use of detergent • Use HE and correct amount of det
Dispenser box crack • If new installation, check for crack on inside of dispenser box.
Clothes too wet
Load is out of balance
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy and
light items.
• The machine will slow the spin speed down to 410 rpm if it has
a hard time balancing the load. This speed is normal.
Pump clogged • See how to clean the Pump Filter.
Overloading • The dry weight of the load should be less then 16 lb.
Drain hose is kinked or improperly
connected
• Straighten drain hose and make sure washer is not sitting on it.
Household drain may be clogged • Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain hose
pushed too far down the drain
• Ensure there is an air gap between hose and drain.