15
1. The red LED remains lit.
• Defrosting in progress?
• Contents impeding correct closure of the
freezer lid?
• Appliance too near a source of heat?
• Is the thermostat setting correct?
• Are the ventilation grille and condenser
clean?
2. Appliance is excessivelly noisy.
• Is the appliance level?
• Is the appliance in contact with other
fixtures or items that could give rise to
vibration?
• Has the packaging been removed from
under the freezer?
Note: Gurgling noises from the refrigerating
circuit after the compressor cuts out are
perfectly normal
3. The green light is off and the appliance is
not working.
• Is there a power failure?
• Is the plug properly inserted in the socket?
• Is the electric cable intact?
4. The green light is off and the appliance is
working.
• The green light is not working. Contact After
Sales Service for a replacement.
5. Compressor runs continuously.
• Have hot foods been put in the freezer?
• Has the freezer lid been open for a long
time?
• Is the appliance located in a room which is
too hot or too close to a source of heat?
• Is the thermostat setting correct?
• Rapid freeze button pressed inadvertently?
6. Too much ice on the upper edge.
• Are the defrost water drainage plugs
correctly positioned?
• Is the lid correctly closed?
• Is the appliance lid seal damaged or
deformed?
(See chapter “Installation”).
• Have the 4 protection pieces been
removed?
(See chapter “Installation”).
7. Formation of condensation on the
external walls of the freezer.
• It is normal for condensation to form under
certain atmospheric conditions (humidity
above 85%) or if the appliance is located in
a damp or poorly ventilated room. The
performance of the freezer is in no way
affected.
8. The layer of ice on the internal walls of the
freezer is not uniform.
• This phenomenon is quite normal.
Before contacting After-Sales Service
1. See if you can solve the problem yourself
with the help of the “Troubleshooting guide”).
2. Switch the appliance on again to see if the
problem has been solved. If it has not,
disconnect the appliance from the power
supply and wait for about an hour before
switching on again.
3. If the problem persists, contact After Sales
Service.
Specify:
• the nature of the problem,
• the model,
• the Service number
(the number after the word
SERVICE on the data plate
on the rear of the
appliance),
• your full address,
• your telephone number and
area code.
TROUBLESHOOTING GUIDE
AFTER-SALES SERVICE
42000BGB.fm5 Page 15 Tuesday, December 21, 1999 3:41 PM
