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Whirlpool ADVANTECH CAE2762KQ, Software User Manual

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Quick Reference 

97 

 
 
ADVANTECH

™

 System Quick Reference Sheet

  

 

Cut out this quick reference sheet and give to your service 
persons to take with them when they go to retrieve machine 
audits. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

ADVANTECH

™

 System Quick Reference Sheet 

 

Aiming the PDA (continued)  

 
Aim the handheld much like you would aim a TV remote control. Be
sure to hold the PDA at a ninety-degree angle to the machine’s control
panel. To ensure successful data transmission, make sure the distance
between the PDA and the machine is six inches or less. Strong sunlight
or the use of other infrared devices such as alarm systems may inhibit
the transmission of data. To remedy this situation, simply use your
hand to shade the receiver or the PDA. 

 
Taking a Machine Audit

 

 

1. 

Aim the handheld at the laundry machine’s receiver. 

2. Tap 

on 

Get Audit

, located on the 

Select a command

 screen on 

the PDA. 

3. 

When the Audit is complete a checkmark should appear next to 
all items listed on the screen. Tap on 

Back

 to return to the 

Select 

a command

 screen. 

4. 

Repeat steps 1-3 to take audits from additional machines. 

 

 

Important:

 

 

If all items on the 

Get Audit

 screen are checked, then the operation 

was a success. If some items are not checked, then the communication
has failed. In the event of a failed audit, tap the 

Back

 button, check 

your aim of the PDA in relation to the control panel on the laundry 
machine, and perform steps 1-3 again. 
 
 
 
 
 
 
 

2 

Summary of Contents for ADVANTECH CAE2762KQ

Page 1: ...ADVANTECH Commercial Laundry Products Software User s Manual SOFTWARE MANUAL PART 8524743A CL 8 ...

Page 2: ...d services identified throughout this book are trademarks or registered trademarks of their respective companies Registered trademark Trademark of Whirlpool U S A 2004 Whirlpool Corporation Part No 8524743A Whirlpool ADVANTECH Management Software Version 1 13 ...

Page 3: ...THE ADVANTECH PRODUCT LINE CEE2760KQ CGE2761KQ CEE2790KQ CGE2791KQ CSP2770 2771KQ CAE2762KQ ...

Page 4: ...ure Product specifications Money Acceptor Cross reference Available at www coinop com or call 1 800 643 3444 Also through Whirlpool Corporation Literature department and for selected Trade Partners at www whirlpoolwebworld com products and more commercial laundry link or call 1 800 851 4605 Whirlpool Corporation publications are available to support ADVANTECH Commercial Laundry For on line access ...

Page 5: ...Table of Contents ...

Page 6: ... SOFTWARE SETUP 19 Management Software Overview 20 Locations 22 Creating a New Location 22 Editing Location Information 23 Deleting a Location 23 Passwords 24 Setting the Management Password 24 Setting the Access Control Password 25 Setting Service Person IDs and Passwords 26 Setting the Software Update Password 27 Machine Templates 28 Creating a New Machine Template 28 Editing an Existing Templat...

Page 7: ...tograms 51 Creating a Manual Audit 52 Audit Problems 53 Deleting an Audit 53 Existing Machines 53 Viewing an Existing Machine 54 Deleting an Existing Machine 54 EXCEPTIONS 55 Overview 56 Viewing Exceptions 56 Creating a Manual Exception 57 Deleting an Exception 58 SERVICE DATA 59 Overview 60 Viewing Service Data 60 Entering Service Data Manually 61 Deleting Service Data 62 REPORTS 63 Overview 64 V...

Page 8: ...agement Software 77 Reinstall Procedures 78 Audit Discrepencies 79 Possible Exceptions 80 Report Types 81 Exporting Reports 84 TROUBLESHOOTING INFORMATION 87 GLOSSARY 89 INDEX 93 ADVANTECH SOFTWARE QUICK REFERENCE SHEET 95 SUPPORT AND CONTACT INFORMATION 98 ...

Page 9: ......

Page 10: ...1 ADVANTECH Overview ...

Page 11: ...a PDA device running the Palm operating system ADVANTECH Management Software must be installed and running on your PC Passwords machine setup and Handheld Software are available within the Management Software package This software instruction manual details the initial setup of the ADVANTECH Management and Handheld Software and its use with the PC the Palm handheld or other PDA and the ADVANTECH c...

Page 12: ... use of Graffiti text and the Palm keyboard can be found in your Palm owner s manual Important The electronic controls within the laundry machines are factory preset to accept commands from a Palm handheld equipped with the ADVANTECH Handheld Software If the Palm handheld is not to be used this functionality needs to be disabled Failure to disable the handheld device can result in unauthorized mac...

Page 13: ...quired Reports 8 1 Smart Cards see page 29 2 Set Up Instructions templates see page 28 3 Audit Data see page 47 Service Data see page 59 4 Handheld Software Installation see page 14 5 HotSync procedures see page 35 6 Data Analysis in third party software see page 75 7 Management Software Overview see page 21 8 Reports see page 63 9 Exporting Reports see page 66 10 Printing Reports see page 67 ...

Page 14: ...5 ADVANTECH PC System and Handheld Requirements ...

Page 15: ...rsion 4 10 1998 First Edition Windows 95 SR2 SR2 51 Windows NT SP3 SP4 SP6 Windows ME Windows 2000 Professional SP1 Monitor resolution 1024x768 pixels or higher 1 In order for the Management Software to run on the Windows 95 operating system Windows 95 users must install DCOM95 before installing the Management Software See page 11 for DCOM95 install instructions Minimum Handheld Requirements PDA h...

Page 16: ...7 ADVANTECH Management Software Installation ...

Page 17: ...click on NO and then install DCOM95 before proceeding with installation of the ADVANTECH Management Software See page 11 for the DCOM95 install instructions If you are using an operating system other than Windows 95 such as Windows 98 Windows NT Windows ME Windows 2000 Windows 2000 Professional or if you are using Windows 95 and have already installed DCOM95 click on Yes to continue with the insta...

Page 18: ...nc Manager window Click on No to proceed OR If you have not yet installed your Palm software and the HotSync Manager you may be warned that the HotSync Manager cannot be found Click on OK to proceed it is recommended that the Palm software and the HotSync Manager be installed prior to the ADVANTECH Management Software 14 The Setup Complete window appears Verify that Yes is selected then click on F...

Page 19: ...ing the Management Software Users of all other operating systems Windows 98 Windows NT Windows ME and Windows 2000 Windows 2000 Professional may disregard DCOM95 installation 1 Power on the PC 2 After the PC has booted up place the ADVANTECH Management Software CD into the CD drive 3 The InstallShield Self extracting EXE window appears Click on No to exit the install process 4 Select Start Program...

Page 20: ...e filename may appear as DCOM95 The letter that represents the CD drive may be different 7 Click on Yes 8 Read the End User Agreement then click on Yes again to accept 9 Several windows will flash When the DCOM95 for Windows 95 window appears click on Yes to restart the PC 10 After the PC has restarted eject the CD CD Drive DCOM95 exe File ...

Page 21: ...ADVANTECH Management Software Installation 12 NOTES ...

Page 22: ...13 ADVANTECH Handheld Software Installation ...

Page 23: ... a name address and phone number for one of your laundry locations Fill in the appropriate information and click on Submit See Note on page 16 3 Next you will be prompted to enter a New Owner Password Enter a password and click on Enter Important The New Owner Password prevents unauthorized access to your machines by any PDA that has not been synced with your copy of the Management Software A lost...

Page 24: ...ld be able to view all 6 command buttons in the upper right corner of your screen If you cannot view all six command buttons Click on the Restore button located in the extreme upper right of the screen 5 Place the Palm handheld in its cradle 6 In the Management Software on the PC click on the PDA Sync button 7 Select the Advanced Sync Features menu from the upper left corner of the screen and choo...

Page 25: ...he User Name is correct then click on Install Note The User Name shown here as Service Person 1 was defined during the Palm handheld setup To change the User Name see the Palm owner s manual 10 The Waiting for HotSync window appears Press the HotSync button on the Palm handheld s cradle to begin the HotSync process ...

Page 26: ...k on OK 12 Once the HotSync process is complete the PC screen may display the HotSync Problem window Click on OK 13 Tap the Reset button located on the Palm handheld screen 14 The HotSync process is complete Close any remaining open windows on the PC including the PDA Synchronization window Do this by clicking on the Exit button 15 On the Palm handheld tap on the Home icon to return to the main sc...

Page 27: ...ADVANTECH Handheld Software Installation 18 NOTES ...

Page 28: ...19 ADVANTECH Management Software Setup ...

Page 29: ...chine usage for a specified time period The preferred monitor resolution for the Management Software is 1024x768 pixels or higher If that is not possible on your monitor the Management Software window will need to be Restored every time the program is launched See page 16 step 4 for more information To restore the Management Software window 1 Click on the Restore button located in the extreme uppe...

Page 30: ... used to specify which laundry location you wish to work with in the Management Software This section describes how to setup the Management Software and prepare it for downloading to the Palm handheld The following items must be setup before the first HotSync operation Machine Locations Passwords and IDs 1 Management Password 2 Access Control Password 3 Service Person IDs and Passwords Machine Tem...

Page 31: ... the Management Software you are also prompted to enter New Location Info If you chose not to enter New Location Info at that time or would like to create additional locations follow the steps below At least one location must be created before a HotSync operation can be done 1 Select Locations Create New Location from the menu 2 Enter the appropriate information into the New Location Info dialog b...

Page 32: ...nu 3 Make the appropriate changes in the Update Location Info dialog box 4 Click on Submit Deleting a Location 1 Verify that the correct location appears in the Location drop down list located in the upper left of the screen 2 Select Locations Delete Current Location from the menu 3 Click on Yes to accept the Location Deletion Warning Important Deleting a location also deletes template setup and a...

Page 33: ...nagement Password is used to access the Management Software You will be prompted to enter this password each time you launch the Management Software Important Write down your management password and store it in a safe place If you forget this password you will not be able to use your Management Software even if you reinstall it 1 Select Passwords Set Management Password from the menu 2 Enter the N...

Page 34: ...t If a service person loses a PDA it is recommended that you change your Access Control Password immediately re sync all of your PDAs and re initialize all of your machines to install the new password 1 Select Passwords Set Access Control Password from the menu 2 Enter the New Access Control Password in the dialog box and press Tab 3 Enter the Access Control Password again to confirm then click on...

Page 35: ... for each service person using a PDA 1 Select Passwords Add View Service Person IDs from the menu 2 Enter your Management Password then click on Submit The Add New Service Person window appears 3 Enter the User Name and press Tab Important The User Name and Password cannot be longer than 12 characters alpha and or numeric including spaces The Password is case sensitive 4 Enter the Password and pre...

Page 36: ... still view who is responsible for past audits Setting the Software Update Password The Software Update Password is used to secure the upgrade process when needing to change the Whirlpool imbedded software of the machine s control board The process will copy new software from the PDA to the control board of the machine by n infrared beam This will only be required if Whirlpool issues new machine c...

Page 37: ...loaded to the PDA via the HotSync process to distribute machine setup information to the washers and dryers Machine templates are location specific A new template must be created for each location even if template data is the same at all locations Creating a New Machine Template 1 Select the correct location from the Location drop down list 2 Click on Setups 3 The Machine Setups dialog box appears...

Page 38: ... Start Button When enabled allows for Push to Start or OPL cycles 0 00 Minimum Coin1 Pulse 24 milliseconds Sets the minimum number of milliseconds for coins to pass through the Coin1 drop Maximum Coin1 Pulse 50 milliseconds Sets the maximum number of milliseconds for coins to pass through the Coin1 drop Minimum Coin2 Pulse 24 milliseconds Sets the minimum number of milliseconds for coins to pass t...

Page 39: ...of 30 seconds Enable Warm Rinse No Selects warm water only for the Rinse Cycle The default is No no check mark Is Pressure Switch Set to Low Level No Indicates whether washer s pressure switch is set to low The default is No no check mark See Service Tech Manual for more information Freeze Time During Fill No Indicates whether machine s Base Cycle Time should begin counting down during machine fil...

Page 40: ... drop down list 3 Make the appropriate changes to the template 4 Click on Save 5 Click on OK to confirm update Deleting a Machine Template 1 Click the appropriate Existing Washer Template or Existing Dryer Template tab 2 Select the washer or dryer template to be deleted from the Select a Template drop down list 3 Click on Delete located in the lower right of the dialog box 4 Click on Yes to confir...

Page 41: ...ces 1 Click on Edit Special Prices located in the center of the New Washer or New Dryer Template tab 2 The Special Prices dialog box appears Select the appropriate days for the Days for Special and set the Special Parameters You cannot set a Special Price of 0 00 3 Click on the Add Special button Note To set the machine to turn itself off for a specified time period select the days and times for t...

Page 42: ...nfo window appears Click on Yes Note The Special Prices will not be saved until you save the template 7 Click on Save to save the New Washer or New Dryer Template 8 Click on OK to confirm 9 Click on Exit to exit the Machine Setups dialog box Important You will not be prompted to save the template before exiting the Machine Setups window It is important that you remember to click on Save before exi...

Page 43: ...pecial Price Examples Special Price set to reflect an under utilized machine default price is 1 00 Special Price set to turn a machine off for a specified time period Special Price set to reflect an over utilized machine default price is 1 00 ...

Page 44: ...35 HotSync Process Between the Management Software and the Palm Handheld ...

Page 45: ...agement Software and initialize your machines as soon as possible after installation After the first HotSync operation has been performed the PDAs will then be in Synced Mode where all features will become available Before performing a HotSync operation make sure the Management Software has been launched on the PC and that the Palm handheld is in its cradle Refer to page 15 of this manual for inst...

Page 46: ...37 Data Exchange Between the Palm Handheld and ADVANTECH Commercial Laundry Products ...

Page 47: ... exchanged between the Palm handheld and the ADVANTECH equipment When initialization is complete templates may then be uploaded to the machines Starting the Handheld Software and Logging In 1 Remove the Palm handheld from its cradle and turn it on if necessary 2 Using the stylus tap the Palm handheld screen to scroll to the ADVANTECH icon 3 Tap on the ADVANTECH icon 4 The Welcome screen appears 5 ...

Page 48: ...tinue 9 After logging in and selecting the appropriate location the following screen appears The Select a command screen is where you can choose to Initialize a machine Send Setup template information Get Audit data use Utilities features or use the One Touch command Each of these features is explained in more detail throughout this section ...

Page 49: ...Location ID are uploaded to the machine These passwords and IDs protect your machines from unauthorized user access A machine name number will be assigned and audit information can be obtained Important Communication between the Palm handheld and the ADVANTECH equipment is done through an infrared light beam Therefore the position of the PDA in relation to the machine is critical for successful co...

Page 50: ...een the PDA and the infrared receiver on the machine is less than 5 inches Strong light sources not excluding sunlight or close proximity of other infrared devices such as alarm systems may inhibit the transmission of data To remedy this situation simply use your hand to shield the receiver or the PDA port Proper positioning of the same type PDA device for a washer or single dryer data transfer Pr...

Page 51: ...rea on the PDA to delete and re enter a new ID number Verify that you are aiming at the machine s infrared receiver then tap on OK when the ID is correct Important Machine IDs must begin with a W for washers or a D for dryers followed by an additional five digits The Handheld Software suggests a logical numbering order Or if you prefer you could use the product serial number as well as another sys...

Page 52: ...n initialization is complete the screen will display Operation completed Tap on Back to return to the Select a command screen Using the Send Setup Command The Send Setup command transfers a washer or dryer template created in the Management Software to a machine 1 Aim the infrared port on the PDA at a 90 degree angle to the machine s receiver 2 Tap on Send Setup from the Select a command screen on...

Page 53: ...r each machine Audit data is then uploaded from the PDA to the PC containing the Management Software for analysis 1 Aim the handheld at the machine s receiver 2 Tap on Get Audit located on the Select a command screen on the PDA 3 When the Audit is complete the following screen appears Tap on Back to return to the Select a command screen Important If all items on the Get Audit screen are checked th...

Page 54: ...r more information on placing the machine in Service Mode Start cycle Allows the service person to start a cycle without depositing any coins End cycle Ends the current cycle that is running Run diagnostic Checks machine s internal data to ensure integrity Machine info Displays the processor s serial number machine ID location ID and software version number Set time Sets the machine s internal clo...

Page 55: ...ontrol board replacement See Service Tech Manual Job Aid for details Re program Used only when a machine software firmware upgrade is required Instructions for re programming will be provided when new machine software firmware is available Using the One Touch Command The final option on the Select a command screen is One Touch This command performs two common commands with a single tap of the styl...

Page 56: ...47 Audits ...

Page 57: ...r 3 Press the HotSync button on the HotSync cradle 4 When the HotSync operation is complete click on OK on the PC then click on Exit Viewing Audits Audits track information such as number of cycles vended number of coins inserted and the total amount of revenue received Audit data can later be used to generate reports Two types of audits are recorded for each machine Interval Interval audits track...

Page 58: ...ents that information with a Collection Timestamp in the Service Data Before viewing an Audit verify the correct location is selected from the Location drop down list 1 Click on Audits The Machine Audits dialog box appears with the View Group Audit Data tab displayed 2 Verify that the correct location is selected or select a specific machine from the Specific Machine drop down list ...

Page 59: ... and Aux Device information Average Fill Times seconds Washer Audits only Displays Average Fill Time for each water temperature Interval Cycle Counts Displays Special Cycles information Water Temperature Counts Washer Audits only Displays a Count of Water Temperature usage as selected by customers Topoff Counts Dryer Audits only Displays Interval and Cumulative Cycle Revenue for topoffs 2 This is ...

Page 60: ... may be helpful in determining peak usage This option is only available for synced audit data not manual audit data On the View Audit Details tab 1 Click on Histogram The Audit Cycle Histogram window appears 2 Click on the Hide button to close the window Note Histogram data is reset after every audit ...

Page 61: ...our PDA stops working and you need to record that a coin collection was taken From the View Audit Details tab 1 Click on Create Audit The Audit Creation dialog box appears 2 Enter in the appropriate Interval Revenue and Interval Cycles information then click on Add Audit 3 Click on OK to confirm the new audit data entry into the database ...

Page 62: ...audit discrepancies 1 Click on View Problems to view details The Problems window appears 2 Click on Exit to close the window Deleting an Audit Only audits that are created manually can be deleted 1 Click on Delete Audit located on the View Audit Details tab 2 Click Yes to confirm the delete command Important Deleting audit data can have a serious impact on the overall reconciliation of machine dat...

Page 63: ...d Viewing an Existing Machine 1 Select the correct location from the Location drop down list 2 Click on Setups 3 The Machine Setups dialog box appears 4 Click in the Existing Machine tab 5 Choose the machine you would like to view from the Select a machine drop down list Deleting an Existing Machine If a certain machine is taken out of service or moved to a new location you could delete it 1 Withi...

Page 64: ...55 Exceptions ...

Page 65: ... location or for individual machines Each machine keeps track of the 100 most recent exceptions This data is automatically collected during a machine audit See Appendix for table of possible exceptions Viewing Exceptions Before viewing Exceptions verify the correct location is selected from the Location drop down list 1 Click on Exceptions The Exceptions window appears ...

Page 66: ...rop down list 2 Check the Create New Exception checkbox The bottom half of the window displays the Create a new exception options 3 Select an exception from the drop down list and select a Date on the calendar 4 Click on Save 5 A confirmation window appears Click on OK 6 Click on Exit to close the Exceptions window ...

Page 67: ...n Exception 1 Select an exception by single clicking on the appropriate exception on the grid 2 Click on Delete Exception from within the Exceptions dialog box Important You will not be given a warning to complete this action ...

Page 68: ...59 Service Data ...

Page 69: ... audit and can be viewed for an entire location or for a specific machine Each machine can record up to ten timestamps for the service switch and five timestamps for other types of service Viewing Service Data Before viewing Service Data verify the correct location is selected from the Location drop down list 1 Click on Service Data The Service Data window appears ...

Page 70: ...collection was taken 1 Select the Specific Machine option and choose a machine name from the drop down list 2 Check the Create New Service Data checkbox The bottom half of the window displays the Create new service data options 3 Select Service Data from the drop down list and select a Date on the calendar 4 Click on Save 5 A confirmation window appears Click on OK 6 Click on Exit to close the Ser...

Page 71: ... clicking on the appropriate service data on the grid 2 Click on Delete Service Data 3 Click on OK to close the confirmation window Important You will not be given a warning to complete this action however you will receive a confirmation that the action has been successfully completed ...

Page 72: ...63 Reports ...

Page 73: ... to analyze the Management Software reports that you will build supply the interfaces necessary for the information to be displayed in a meaningful way Viewing Reports Before viewing a Report verify the correct location is selected from the Location drop down list 1 Click on Reports The Whirlpool ADVANTECH Reports dialog box appears 2 Click on the check boxes to select which type of report or repo...

Page 74: ...ion Reports Creates a report detailing all Machine Exceptions or Exceptions per Machine Audit Reports Creates reports based on Audit data such as Last Audit per Machine Audit Data per Machine or Location Audit Cycle Histograms or Audit Data per Service Person Service Data Reports Creates reports based on Service Data per Machine or Location 3 To view the report under Select an option to view selec...

Page 75: ...ose to Preview it on the Screen The report will open inside a separate window 2 Click on the Export button 3 In the Export dialog box select which type of Format in which to export the report and which Destination for the report See Exporting Reports in the Appendix for a complete list of different format types 4 Click on OK Note Depending on the format you have selected you may be allowed to make...

Page 76: ...ox appears 2 Click on the check boxes to select which type of report or reports you wish to create If no report data is available for a selected report a warning window will be displayed at the time of previewing or printing 3 To print the report under Select an option to view select Printer then click on Print Note A specific range of dates can be selected before printing the reports ...

Page 77: ...Reports 68 NOTES ...

Page 78: ...69 Updating Control Board Firmware ...

Page 79: ... 3 5 0 to 4 0 0 4 Firmware must be downloaded from the Internet at www cltpsc whirlpoolcorp com techinfo tech_support firmware firmwaredefault htm 5 Place the downloaded file onto the computer Desktop where it can be unzipped easily 6 Unzip the file and place it in the computer ADVANTECH Add on folder 7 Boot up the ADVANTECH software application 8 Select the PDA Sync button 9 Select Advanced Sync ...

Page 80: ...On a Machine 1 Unlock open and remove the metercase access door Push and hold the service switch until the process is complete 2 On a full console machine or on a stack dryer the service switch is located on the control board near the P11 Aux connection 3 Either service switch circuit must remain closed throughout the update process Reprogramming can take up to 4 min per machine and is only comple...

Page 81: ...sition in the display circled in the display below 8 Handheld should be held no more than 4 inches from the display and the beam should be shielded from intense light sources that can distort the beam 9 To verify that the new firmware was uploaded a Exit the previous operation by releasing the service switch and then pressing the S6 pad twice The Vend Price should be displayed b Press and release ...

Page 82: ...Firmware Update 73 NOTES ...

Page 83: ...Firmware Update 74 NOTES ...

Page 84: ...75 Appendix ...

Page 85: ...anagement Software on the PC Entered every time the Management Software is accessed Management Software Yes Access Control Password Used in conjunction with the Owner ID to protect your ADVANTECH commercial laundry products Entered whenever a PDA is re synced with the Management Software ADVANTECH commercial laundry products Yes Service Person ID Used to control access to the Handheld Software Sel...

Page 86: ...allation directory The default installation directory is listed below C Program Files Advantech Whirlpool Advantech DB Report 1 Select Start Programs Windows Explorer 2 Navigate to the default installation directory for the Management Software unless you specified a different location at the time of install 3 On the right side of the screen select all files with an mbd extension Hint To select mul...

Page 87: ...Start Settings Control Panel 2 Double click on Add Remove Programs 3 Scroll through the list of programs located at the bottom of the window until you find Whirlpool ADVANTECH located in the Add Remove Program Properties dialog box 4 Single click to select Whirlpool ADVANTECH 5 Click on Add Remove 6 When the uninstall process is complete close all open windows Now that you have uninstalled the Man...

Page 88: ...nt vs previous audit Topoff Counts current vs previous audit Cycle Counts current vs previous audit Special Counts Normal Cycle Counts vs Cycle Interval Counts Revenue Counts current vs previous audit Free Vend Counts current vs previous audit Aux Device Counts current vs previous audit Cycles Killed Counts current vs previous audit For each category the cumulative counters are compared with the i...

Page 89: ...on is taken Fill time too short Fill time is less than 2 minutes This is only logged no action is taken Free vend given during service routine N A Internal backup table bad N A Internal main table bad N A Internal table lost Controller lost one of its setup tables Invalid owner ID Bad ID from Palm handheld Manual back in service N A Manual out of service Service person entered a manual command on ...

Page 90: ...s of reports that can be generated from each of the four categories of reports in the Management Software Category Setup Reports Existing Washer Templates Existing Dryer Templates Comprehensive Machine Listing Machines Deviating from Templates ...

Page 91: ...ory Exception Reports Comprehensive Exception List Exceptions per Machine Category Audit Reports Last Audit per Machine Audit Data per Machine Audit Data per Location Audit Cycle Histograms Audit Data per Service Person ...

Page 92: ...Appendix 83 Category Service Data Reports Service Data per Machine Service Data per Location ...

Page 93: ...el 2 1 XLS Excel 3 0 XLS Excel 4 0 XLS Excel 5 0 XLS Excel 5 0 XLS Extended Excel 7 0 XLS Excel 7 0 XLS Extended Excel 8 0 XLS Excel 8 0 XLS Extended HTML 3 0 Draft Standard HTML 3 2 Extended HTML 3 2 Standard Lotus 1 2 3 WK1 Lotus 1 2 3 WK3 Lotus 1 2 3 WKS Paginated Text Record Style columns of values Rich Text Format Tab separated text Tab separated values Text Word for Windows document ...

Page 94: ...Appendix 85 NOTES ...

Page 95: ...Appendix 86 NOTES ...

Page 96: ...87 Troubleshooting Information ...

Page 97: ... machine but never performed a HotSync operation to the Management Software i A deleted audit i A damaged audit table due to a washer or dryer malfunction When trying to initialize a machine Wrong Access Password error displays Machine needs to be factory reset See Service Manual Job Aid Receive Fatal Alert error while trying to connect to machine May not have been close enough to the machine Rese...

Page 98: ...89 Glossary ...

Page 99: ... data from PC to PDA or from PDA to laundry machine Exception Any vend or cycle information that deviates from the norm i e the A C power was turned off Graffiti Style of writing used to enter data into a PDA Handheld Palm device or similar machine Also referred to as a PDA or a Personal Digital Assistant Histogram Chart that depicts number of cycles vended for a given time period HotSync Method o...

Page 100: ...munication to take place between the PC and the PDA PC Personal computer PDA Personal Digital Assistant or handheld Used in reference to a Palm device or similar machine Reinitialization Returns the machine to its original factory specifications Service Person ID ID used to control access to Handheld Software Service Switch See Service Tech Sheet or Service Manual Job Aid for more details Software...

Page 101: ...Glossary 92 NOTES ...

Page 102: ...93 Index ...

Page 103: ...l Audits 55 L Locations Creating 23 Deleting 24 Editing 24 M Machine Info 50 Machine Setups 29 Monitor Resolution 16 O One Touch Command 51 Open Access Mode 45 Owner ID 15 P Passwords 25 Access Control 26 Management Password 25 Service Person 27 Software Update 28 PDA Sync 39 R Reports Exporting 77 Printing 78 Viewing 75 Re program 51 Run diagnostic 50 S Send Setup Command 48 Service Data Deleting...

Page 104: ...95 Quick Reference ...

Page 105: ...he Login screen appears Select your Service ID and enter your password using the Graffiti writing method 7 Tap on Continue 8 The Select a location window appears Select the appropriate location by tapping on the correct location name then tap on Continue 9 After logging in and selecting the appropriate location the Select a command screen appears The Select a command screen is where you can choose...

Page 106: ...y inhibit the transmission of data To remedy this situation simply use your hand to shade the receiver or the PDA Taking a Machine Audit 1 Aim the handheld at the laundry machine s receiver 2 Tap on Get Audit located on the Select a command screen on the PDA 3 When the Audit is complete a checkmark should appear next to all items listed on the screen Tap on Back to return to the Select a command s...

Page 107: ...structions Parts Lists Go to the TRADE PARTNER SUPPORT CENTER www cltpsc whirlpoolcorp com techinfo techinfonew literature htm FOR US CL PRODUCT ORDERS 1 800 no belts 1 800 662 3587 OPTION 1 ORDER LITERATURE OR PRODUCT WARRANTY INFO www coinop com products WARRANTY CLAIMS STATUS or MISSING PARTS 1 800 no belts 1 800 662 3587 OPTION 4 or www cltpsc whirlpoolcorp com Warranty Claims TECHNICAL ASSIST...

Page 108: ...Support and Contact Information 99 Archway Part No CWLL086A Whirlpool Part No 8524743A ...

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