13
TROUBLESHOOTING GUIDE/
AFTER-SALES SERVICE
If a fault occurs, before contacting our After-
Sales Service, perform the following checks to
try to remedy the problem:
Drying takes too long / laundry is not dry
enough:
•
Correct programme selected?
•
Laundry too wet (Washing machine spin speed less
than 1000 rpm? When the spin speed is less than
1000 rpm a water container fault may occur during
the drying cycle).
•
Lint filter clogged (filter indicator lamp on?)
•
Heat exchanger clogged? (refer to the sections
“CLEANING THE LINT FILTER/CLEANING THE
HEAT EXCHANGER”).
•
Is the ambient temperature too high?
•
END indicator lamps on? The drying cycle is
complete and the laundry can be taken out.
•
‘Gentle’ option selected? The ‘Gentle’ option should
only be selected with small loads.
•
Mixed laundry load (for example cotton and
synthetics).
The dryer does not operate:
(after a power failure and/or interruption to the
mains supply, always press the “Start (Pause)”
button).
•
Plug connector properly inserted into the mains
electricity socket?
•
Power failure?
•
Fuse blown?
•
Door properly closed?
•
Drying programme selected?
•
Start delay option selected?
•
“Start (Pause)” button activated?
•
Indicator lamps are lighting up?
Lint filter, water container or heat exchanger
indicator lamp on:
•
Lint filter clean?
•
Water container empty?
•
Water container correctly positioned?
•
Heat exchanger clean and correctly positioned?
Water droplets underneath the dryer:
•
Heat exchanger correctly positioned?
•
All lint on the heat exchanger seal removed?
•
All lint on the door seal removed?
•
Water container positioned correctly?
•
Dryer levelled?
After-Sales Service
If, after carrying out the above checks, the
malfunction persists or reoccurs, turn the
dryer off and call the After-Sales Service
(refer to warranty).
Please specify:
•
The nature of the fault.
•
The dryer type and model.
•
The service code (the number after the word Service
on the adhesive rating plate) on the lower side of the
door opening.
•
Your full address and phone number.
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