11
Stains on load
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent
to remove soil and hold it in suspension.
Dilute fabric softener and add to the rinse portion of a cycle
only. Do not drip fabric softener on clothes.
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Is there above average iron (rust) in water?
You may need to install an iron filter.
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Did you properly sort the load?
Sort dark clothes from whites and lights.
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Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
Load is wrinkled
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Did you unload the washer promptly?
Unload the washer as soon as it stops.
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Did you use the right cycle for the load being washed?
Use the Casual/Permanent Press cycle or a cycle with low
spin speeds (if available) to reduce wrinkling.
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Was the wash water warm enough to relax wrinkles, or
are you using warm rinses?
If safe for the load, use warm or hot wash water. Use cold
rinse water.
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Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right taps. See the Installation Instructions.
Load is tangled or twisted
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items around
the agitator.
Grey whites, dingy colours
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Did you properly sort the load?
Dye transfer can occur when mixing whites and colours in a
load. Sort dark clothes from whites and lights.
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Was the wash temperature too low?
Use hot or warm washes if safe for the load. Hot water should
be at least 44°C (111°F) to clean heavy soils.
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Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
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Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right taps. See the Installation Instructions.
Garment damage
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Check the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken
threads in seams before washing.
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Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing.
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Did you properly add liquid bleach?
Do not pour liquid bleach directly on load. Wipe up bleach
spills. Undiluted bleach will damage fabrics.
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Did you follow the manufacturer’s care label instructions?
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help Whirlpool to better respond to your request.
If you need replacement parts
If you need to order replacement parts, Whirlpool recommends
that you only use factory specified parts. These parts will fit right
and work right because they are made with the same precision
used to build every new WHIRLPOOL
®
appliance. To locate
replacement parts in your area, call the Customer Interaction
Centre or your nearest Whirlpool designated service company.
Call the Whirlpool Customer Interaction Centre at
1-300-363-344 (Australia) or 0-800-442-584 (New Zealand).
Our consultants provide assistance with:
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Features and specifications on our full line of appliances
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Installation information
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Use and maintenance procedures
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Accessory and repair parts sales
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Referrals to local dealers, repair parts distributors, and
service companies
Whirlpool designated service technicians are trained to fulfill the
product warranty and provide after-warranty service.
NOTE: If the power supply cord of this washer is damaged, it
must be replaced by a special cord (Part Number 8316026)
available from the dealer from whom you purchased the washer
or a Whirlpool designated service company.
Gearcase assembly covered by your warranty
