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Are you using an extension cord?
Do not use an extension cord.
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Is the washer in a normal pause in the Casual/Permanent
Press (or Hand Washables) cycle?
The washer pauses for about 2 minutes in the Casual/
Permanent Press cycle. Allow the cycle to continue.
The Hand Washables cycle (on some models) features
periods of agitation and soak.
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Is the washer overloaded?
Wash smaller loads.
Washer won’t drain or spin
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Is the drain hose clogged, or the end of the drain hose
more than 244 cm (96 in.) above the floor?
See the Installation Instructions for proper installation of drain
hose.
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Is the lid open?
The lid must be closed during operation.
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Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s directions.
If you have very soft water, you might need to use less
detergent.
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Is your voltage low?
Check your electrical source or call an electrician. Do not use
an extension cord.
Washer continues to fill or drain, or the cycle seems
stuck
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Is the top of drain hose lower than the water level in
washer?
The top of the hose must be higher than the water level in the
washer for proper operation. See the Installation Instructions.
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Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See the
Installation Instructions.
Washer makes noise
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Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
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Did you completely remove the yellow shipping strap with
cotter pins?
See the Installation Instructions.
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Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash?
These are normal washer noises.
Washer leaks
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Check the following:
Are the fill hoses tight? Are the fill hose washers properly
seated? Is the drain hose clamp properly installed? See the
Installation Instructions.
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Is the sink or drain clogged?
Sink and standpipe must be able to handle 64 L (17 gal.) of
water per minute.
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Is water deflecting off the tub ring or the load?
Center the tub before starting the washer.
The wash load should be balanced and not overloaded. The
fill or spray rinses can deflect off the load.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
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Check household plumbing for leaks.
Washer basket is crooked
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Was the washer basket pulled forward during loading?
The wash load should be balanced and not overloaded. Push
the basket to the center before starting wash.
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Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs
(if needed). See the Installation Instructions.
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The washer basket moves while washing.
This is normal.
Agitator operation
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The top of the agitator is loose, or moves in only one
direction.
This is normal.
Dispensers clogged or bleach leaking
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Did you follow the manufacturer’s directions when adding
detergent and fabric softener to the dispensers?
Measure detergent and fabric softener. Carefully pour into the
dispensers. Wipe up all spills.
Dilute fabric softener in the fabric softener dispenser.
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Did you put powdered or colour-safe bleach in the liquid
bleach dispenser?
Add powdered or liquid colour-safe bleach directly to the
basket. Do not use the bleach dispenser for colour-safe
bleach.
Load too wet
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Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
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Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is
normal.
Residue or lint on load
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Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by colour.
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Did you overload the washer?
The wash load must be balanced and not overloaded. Lint
can be trapped in the load if overloaded. Wash smaller loads.
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Check the following:
Was paper or tissue left in the pockets?
Did you use enough detergent? Follow manufacturer’s
directions. Use enough detergent to hold the lint in the water.
Is your water colder than 21°C (70°F)? Wash water colder
than 21°C (70°F) may not completely dissolve the detergent.
