8
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory-authorized
replacement parts. These
replacement parts will fit right and work right because they are
made with the same precision used to build every new appliance.
To locate factory-authorized replacement parts in your area, call
our Customer Interaction Center telephone number or your
nearest designated service center.
In the U.S.A.
Call the Customer Interaction Center toll free: 1-800-253-1301.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. Our service technicians are trained to
fulfill the product warranty and provide after-warranty service,
anywhere in the United States.
To locate the authorized service company in your area, you
can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
For product related questions, please call our Customer
Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. Our service technicians are trained to fulfill
the product warranty and provide after-warranty service,
anywhere in Canada.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
Customer Interaction Center
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Please record your model's information.
Whenever you call to request service on your appliance, you
need to know your complete model number and serial number.
You can find this information on the model and serial number
label. The model and serial number label is located on the wall
behind the water bucket.
Please record the model and serial number information below.
Also, record the purchase date of your appliance and the store's
name, address, and telephone number.
Model Number__________________________________________________
Serial Number __________________________________________________
Purchase Date __________________________________________________
Store Name ____________________________________________________
Store Address __________________________________________________
Store Phone ____________________________________________________
Keep this book and the sales slip together for future reference.
