Whirlpool 11-0086-11 Owner'S Manual Download

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TABLE OF CONTENTS cont...

Maintaining Your Spa

...............................................

Draining Your Spa............................................

Pillow Care......................................................

Jet Care...........................................................

Removing, Installing, and Cleaning Filters......

Winterizing Your Spa.......................................

Replacing the Light Bulb..................................

Spa Cabinet Care............................................

Cleaning Your Spa Interior...............................

Cover Care......................................................

Chemical Treatment of Water..........................

Water Chemistry

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Water Treatment Glossary...............................

Spa Chemicals Glossary

..........................................

Maintaining the Proper pH...............................

Troubleshooting

........................................................

Warranty Information

...............................................

Interior Spa Diagram

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Summary of Contents for 11-0086-11

Page 1: ...Platinum Elite Class Owner s Manual ...

Page 2: ...PLATINUM ELITE CLASS WWW ARTESIANSPAS COM Part 11 0086 11 ...

Page 3: ...PIPER GLEN This manual covers the following spas PELICAN BAY QUAIL RIDGE DOVE CANYON ...

Page 4: ...he GFCI Breaker Priming the Pump Water Preparation in XM Controller Diagram IconIntroduction Spa Functions Standby Key Pump Keys Light Key Basic Programming Program Key Setting the Time Setting Filter Cycle Start Time Setting Filter Cycle Duration Filter Cycle Frequency Setting Economy Mode Setting Economy Start Time Setting Economy End Time Setting Temperature Unit Water Temperature Regulation Co...

Page 5: ...nterizing Your Spa Replacing the Light Bulb Spa Cabinet Care Cleaning Your Spa Interior Cover Care Chemical Treatment of Water WaterChemistry Water Treatment Glossary Spa Chemicals Glossary Maintaining the Proper pH Troubleshooting Warranty Information Interior Spa Diagram 30 30 30 31 32 33 33 34 34 35 36 37 37 42 43 44 51 57 ...

Page 6: ...ent and therapy for your family and friends Please take time to read and understand all of the instructions provided before you install your Artesian spa This owner s manual is meant to be a supplement to the training you should receive from your dealer when you purchase and start up your spa for the first time Please remember your spa is a powerful piece of electrical equipment It is extremely im...

Page 7: ...uipment enclosure area as shown below Spa Serial Number_____________________________________ Spa Model Number_____________________________________ Spa Installation Date____________________________________ Dealer Name Address and Telephone Number ____________________________________________________ ____________________________________________________ ________________________________________________...

Page 8: ...pment metal water pipe or conduit within 5 feet 1 5 m of the unit 4 DANGER Risk of Accidental Drowning Extreme caution must be exercised to prevent unauthorized access by children To avoid accidents ensure that children cannot use this spa unless they are supervised at all times 5 DANGER Risk of Injury The suction fittings in this area are sized to match the specific water flow created by the pump...

Page 9: ... and persons with a history of heart disease low or high blood pressure circulatory system problems or diabetes should consult a physician before using a spa f Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medica tion may affect heart rate blood pressure and circulation AUDIO COMPONENT WARNINGS Spas equipped with the ...

Page 10: ...IONS IN A CONVENIENT AND READILY ACCESSIBLE LOCATION 5 LINE DRAWING KEY Name of Component Symbol for Component Line Drawings may not be exact models of your particular spa Certain options may be shown that are not included on your spa 7 Jumbo Storm Massage W ESC Jet Floor Sweeper 3 Helix Roto W ESC 5 Helix Roto W ESC 5 Helix MSSG W ESC 5 Helix DIirect W ESC 2 Helix Direct Helix Whirlpool Ozone Dra...

Page 11: ... gal 2082 l Weight dry filled 1170 5755 lbs 531 2610 kg Dimensions 108x92x37in 274x234x94 cm Control in XM in XM Heater 4kW in THERM 3 6kW in THERM Circulation System Laing Hi Flo Laing Hi Flo Ozone CD CD Cartridge Filter 2 2 Disposable Filter 1 1 6 Waterfall 2 2 ...

Page 12: ...4 l Weight dry filled 1120 5330 lbs 508 2418 kg Dimensions 92x92x37in 234x234x94 cm Control in XM in XM Heater 4kW in THERM 3 6kW in THERM Circulation System Laing Hi Flo Laing Hi Flo Ozone in Zone CD in Zone CD Cartridge Filter 2 2 Disposable Filter 1 1 6 Waterfall 2 2 ...

Page 13: ...5 gal 1174 l Weight dry filled 900 3776 lbs 408 1713 kg Dimensions 92x79x34in 234x196x86 cm Control in XM in XM Heater 4kW in THERM 3 6kW in THERM Circulation System Laing Hi Flo Laing Hi Flo Ozone CD CD Cartridge Filter 2 2 Disposable Filter 1 1 6 Waterfall 2 2 ...

Page 14: ... gal 1514 l Weight dry filled 1050 5010 lbs 476 2272 kg Dimensions 92x92x37in 234x234x94 cm Control in XM in XM Heater 4kW in THERM 3 6kW in THERM Circulation System Laing Hi Flo Laing Hi Flo Ozone CD CD Cartridge Filter 2 2 Disposable Filter 1 1 6 Waterfall 2 2 ...

Page 15: ...cording to these instructions Failure to do so will terminate all warranties and all listings from the independent listing facility 1 The Platinum Elite Class Spa requires a 240 VAC dedicated system The spa must be hard wired to the power supply with no plug in connec tions extension cords or sharing of service 2 The spa requires that you run 6 10 mm or 8 8 4 mm AWG copper wire depending on the GF...

Page 16: ... spa connect to the GFCI breaker output terminals 5 The white wire from the spa must connect to the center load terminal ON THE GFCI BREAKER usually behind the white pig tail on the breaker itself 6 The white pig tail from the GFCI breaker must connect to the dedicated ground bus inside the GFCI breaker box 7 The green or copper wire from the spa must connect to the dedicated ground bus inside the...

Page 17: ...upants and shall be installed at least 5 feet 1 52 m away adjacent to and within sight of the unit Main electrical box GFCI panel For 240 VAC 3 wires If connected to a 3 wire system without neutral all 120 VAC components will not work For 240 VAC 4 wires Correct wiring of the electrical service box GFCI and pack terminal block is essential Call an electrician if necessary Electrical wiring 12 ...

Page 18: ...ified plastic bushing that will maintain the IPX5 rating Also the power cord must be in accordance with the national electrical code of the country in which it s to be installed and must maintain IPX5 rating Make sure that only the uncut sheathing is clamped at this opening Push the color coded wires into the terminals as indicated on the sticker use the 14 mm 9 16 wrench or flat screwdriver to ti...

Page 19: ...input supply wiring for a dual phase system 2 x 230 VAC 16 A max you ll need to cut off a portion of the jumper piece Proceed as follows Use a pair of pliers to firmly hold the upper half of the metal jumper then break off the other half Case 3 Please note that in a 3 phase system 1 x 230 VAC 3 x 16A No jumper installation is required Important Safely dispose of the discarded portion in accordance...

Page 20: ...which the in xm ce is to be installed Dual phase system two electrical phases out of a three phase power system It s important to note that on a polyphase power system all electrical phases must share the same neutral 1 x 230 VAC 1 x 32A Single phase 1 x 230 VAC 2 x 16A Dual phase 1 x 230 VAC 3 x 16A Three phase 2 5 542 542 2 5 542 2 5 Electrical wiring 50 Hz 15 ...

Page 21: ...TDOOR SPAS Consider building codes electrical and plumbing codes desired proximity to house wind and sun exposure location of trees falling leaves shade dressing area landscaping and lighting when selecting a location 5 INDOOR SPAS Floor surface must have traction to prevent slipping when wet A floor drain is optimum As room humidity will increase be cause of the spa provide ample ventilation to p...

Page 22: ...at pump plugs are installed on the pumps and the pump unions are tight FILLING THE SPA WITH WATER NOTE DO NOT fill your spa with hot water straight out of your water heater or tap This water may be as hot as 180 degrees F and will cause damage to the surface and plumbing of the spa This will void your warranty Level the spa before filling 1 Prepare to fill the tub by removing all debris 2 Remove t...

Page 23: ...nder warranty 5 Once the water level is filled over the foot well you can pull the hose out of the filter line and continue filling the spa from the filter well 6 Fill the spa to the bottom of the pillows Note DO NOT OVER FILL YOUR TUB 7 With the front panel off verify there are no leaks at the pump union Note Pump unions can become loose during shipping Verify that there are no leaks during filli...

Page 24: ...G THE GFCI BREAKER NOTE The electrical service panel for your spa should be equipped with a GFCI breaker To avoid the risk of electrical shock perform the following safety test before each use of your spa 1 Make sure the power is turned on at the electrical service panel 2 Turn on the GFCI breaker If the breaker stays on it is functioning properly DANGER RISK OF ELECTRICAL SHOCK 19 If the GFCI bre...

Page 25: ...r at electrical service panel 2 Locate and loosen one of the pump plugs on each pump by turning it counterclockwise one half of one turn 3 Allow air to escape from fittings When a steady stream of water flows from the pump plug close it by turning it clockwise until tight 4 Turn on power at electrical service panel 5 Check once more to make sure that water is flowing from the jets dur ing auto pur...

Page 26: ...21 IN XM Controller Diagram ...

Page 27: ...It flashes while system purges the spa plumbing Service Icon A problem has been detected Do not enter the water Spa service is required Pump icons The Pump indicator numbers light up and their icons become animated when pumps are on Heater icon The heater icon lights up when the heater is on Progress Bar A visual indication of the time re maining before equipment is turned off or before the end of...

Page 28: ...pad Introduction PUMP 1 KEY Press Pump 1 key to turn Pump 1 on at high speed Press a second time to turn Pump 1 off A built in timer automatically turns pump off after 20 min utes unless pump has been manually deactivated first PUMP 2 KEY Press Pump 2 key to turn Pump 2 on at high speed Press a second time to turn Pump 2 off A built in timer automatically turns pump off after 20 min utes unless pu...

Page 29: ...ey to display time or enter Programming menu by pressing and holding key In Programming mode the following parameters can be set time filter s cycle start time duration and frequency Also Economy mode s start time as well as its end time and finally the choice of tempera ture display unit PUMP 5 KEY Press Pump 5 key to turn Pump 5 on at high speed Press a second time to turn Pump 5 off A built in ...

Page 30: ...can also exit Standby mode at any time by pressing again on On Off key Pump 1 key Press Pump 1 key to turn Pump 1 on at high speed Press a second time to turn pump off A built in timer automatically turns pump off after 20 minutes unless pump has been manually deactivated first Pump 2 key Press Pump 2 key to turn Pump 2 on at high speed Press a second time to turn pump off A built in timer automat...

Page 31: ...ly turns pump off after 20 minutes unless pump has been manually deactivated first Pump 5 key IPress Pump 5 key to turn Pump 5 on at high speed Press a second time to turn pump off A built in timer automatically turns pump off after 20 minutes unless pump has been manually deactivated first keys Use or key to set desired water temperature The temperature setting will be displayed for 5 seconds to ...

Page 32: ...ns for the programmed number of hours and the ozonator is activated Press Ok key a second time The display will show FSxx with xx representing the starting hour Use or key to change setting 01 00 12 00 AM PM Setting the time Enter Programming mode by holding Prog key pressed down for 3 sec The display will show the current time setting Setting the hour Use or key to change hour setting AM PM Setti...

Page 33: ...art time and its end time Press Ok key a fifth time The display will show ESxx with xx representing the starting hour Use or key to change setting 01 00 12 00 AM PM Filter cycle frequency Press Ok key a fourth time The display will show FFxx with xx representing the number of filter cycles per day up to 24 depending on selected duration Use or key to change setting When in Economy mode the Econ me...

Page 34: ... period of the heater element Smart Winter Mode Our Smart Winter Mode protects your system from the cold by turning pumps on several times a day to prevent water from freezing in pipes Water temperature regulation In a regulation cycle the system first generates water flow through the heater housing and the plumbing in order to ensure accurate water tem perature readings as well as avoiding heater...

Page 35: ...will accept the water capacity of your spa 4 Open the hose bib by turning the valve knob counter clockwise to the full stop position 5 Check the garden hose end to see if water is flowing If water is not flowing check the hose for kinks Also check to see if valve is in the full open position CAUTION The chemical content and temperature of the water will cause damage to certain vegetation We do not...

Page 36: ...ow pull out 2 Soak jet inserts in a mixture of 1 part vinegar to two parts warm water for 2 3 hours Pe riodically rotate the spinner nozzle to break up residue in the jets 3 Rinse the jet inserts under warm water 4 To reinstall the jets insert jet into jet body and turn clock wise until fully seated then tug to make sure it is seated prop erly You can then continue to turn clock wise until it stop...

Page 37: ... position and turn clockwise to fasten DO NOT over tighten 6 Follow the directions 1 and 2 for the pleated filter cartridge You then rinse the filter with a garden hose and soak the filter in a mixture of one pint of filter cleaner with 2 5 gallons of water for at least 12 hours The filter must be completely submerged You then follow the directions 4 and 5 to replace the filter WARNING Power to yo...

Page 38: ...NOT covered under warranty Please contact your local Artesian dealer to assist you in winterizing your spa REPLACING THE LIGHT BULB 1 Turn off the power at the main electrical service panel 2 Remove front access panel 3 Locate and remove the reflector by turning it counterclockwise until free from wall fitting 4 Remove the bulb from the holder 5 Replace with new bulb Your Artesian dealer has these...

Page 39: ...environmental conditions 1 Gently wash the cabinet with mild soap and water and allow to dry completely 2 Moisten a rag with the stain you have purchased from your Artesian dealer 3 Apply the stain on the entire cabinet surface wiping off any excess stain as you are applying 4 Allow stain to dry for a minimum of 24 hours before getting the cabi net wet NOTE Do not apply any solid type finish such ...

Page 40: ... Spray with a gentle non foaming cleaner and wipe clean Never use laundry detergent abrasives alcohols dish soaps or harsh cleaners These can actually remove some of the topcoat and cause premature vinyl failure 3 For stubborn dirt use a non abrasive sponge 4 Rinse again thoroughly with water and allow to dry 5 Repeat monthly or as needed Your vinyl cover is affected by the UV in sunlight Periodic...

Page 41: ...es chemical residues are left behind As the levels of the residues combine with other types of residue such as body oil and detergents your water becomes increasingly difficult to maintain Because of this residual effect at some point it becomes easier and more cost effective to drain clean and refill your spa with new water We recommend that the water be changed at least every six months At this ...

Page 42: ... dry place WATER TREATMENT GLOSSARY 1 Total Alkalinity Total Alkalinity measures the water s ability to re sist fluctuations in the pH level It is measured in ppm parts per million ranging from 0 400 or up The optimum range for your spa water is between 80 and 140 This can easily be measured with 3 or 5 way test strips With low alkalinity the pH level will be prone to dramatic fluctuations With hi...

Page 43: ...e total amount of matter dissolved in the water When this level becomes too high action is advised 6 Calcium Hardness The measure of the amount of calcium dis solved in the water as expressed in PPM Hard water or water with calcium levels over 250 PPM can cause scale formation on the surface of the spa or the components of the spa 7 Total Chlorine Total Chlorine is the sum of the free and combined...

Page 44: ...PM and the latter burns off chloramines or bromines The use of P S or non chlorine shock is advantageous because you can bathe only 15 minutes after treatment however oxidizing the water will not kill the bacteria unless there is sufficient total chlorine to free up used chlorine to actively sanitize 13 Bather Load You may be asked by your spa professional what the average bather load is meaning h...

Page 45: ... Source of the calcium can be natu ral or can be contributed by chemicals such as calcium hypochlorite 21 Ions The electrically charged state that an element assumes in true solution In the ionic state ions are chemically reactive Some ions such as copper silver and zinc are used as sanitizers in mineral purifiers and or ionizers 22 Ionizers Equipment that sanitizes pool and spa water by providing...

Page 46: ...by which organic matter is burned or destroyed by the action of chlorine bromine ozone hy drogen peroxide or non chlorine shock Oxidation may cause miner als such as iron manganese and copper to form discoloring stains and precipitates if not treated properly 29 Ozonator A device for producing Ozone O3 by either a UV ul traviolet light source or by electrical arcing corona discharge Used for oxidi...

Page 47: ... grease body oils scale and lotions Clean filters also contribute to better wa ter circulation and superior spa performance because dirty filters can substantially impede water flow Keeping your filters clean with filter cleaner will also help keep your water filtered and clear This is accom plished by mixing one pint of filter cleaner with 2 5 gallons of water and submerging the filters in the mi...

Page 48: ...manner MAINTAINING THE PROPER pH BALANCE The pH factor is a measure of the relative acidity or alkalinity in the wa ter It is measured on a scale of 1 to 14 Pure water has a value of 7 which is neutral Any value above 7 is alkaline and any value below 7 is acidic You should maintain a slightly alkaline pH level between 7 2 and 7 8 in the hydrotherapy spa Severe problems can occur when the pH balan...

Page 49: ...layed on the keypad and on the in xm display which ever is the easiest to read when troubleshooting is required When displaying error codes both the device ID and its related error code are displayed alternately If there are more than one active error the one with the highest priority is displayed Display with two 7 digit characters Service menu enabled Change Button Select Button Something is wro...

Page 50: ...th the power line Check input terminal connections to make sure they are correctly wired and tightened Have a certified electrician verify the quality of the power line An in xm fuse is blown Fan blower ozone circulation pump fiber optic Replace the blown fuse with an identically rated replacement SC 20 SC 25 etc An in xm fuse is blown Pump 2 and Pump 3 or a blower that is more than 5 amps Replace...

Page 51: ...mpare reading with the temperature on the display If temperature is different contact your local dealer to schedule a service call A hardware error was detected in in therm related to electronic circuit only Restart the spa pack make sure the heater restarts by changing the set point If problem persists contact your local dealer and schedule a service call This error occurs if in therm is trying t...

Page 52: ... manufacturer to get low level prog number This code occurs when a communication problem exists between in xw and in therm Make sure remote heater cables are connected properly and that none of the cable connector pins are bent If problem persists contact your local dealer to schedule a service call High Limit hardware circuit tripped Usually kinetic heating protection or current monitoring circui...

Page 53: ...le a service call System hasn t detected any current change when turning on or off Pump 2 Make sure Pump 2 is connected properly Manually change output status on off of Pump 2 and cycle through all possible states i e low and high speeds Reset spa pack If error does not clear call your local dealer and schedule a service call System hasn t detected any current change when turning on or off Pump 3 ...

Page 54: ...ozonator Reset spa pack If error does not clear call your local dealer and schedule a service call System hasn t detected any current change when turning on or off Aux 1 Make sure Aux 1 device is connected properly Manually change the output status on off of Aux 1 device Reset spa pack If error does not clear call your local dealer and schedule a service call System hasn t detected any current cha...

Page 55: ...nected properly Manually change the output status on off Reset spa pack If error does not clear call your local dealer and schedule a service call System relearn error Every time a low level option is changed the system must relearn currents associated to each output load During this learning process the device connected to OUT8 direct output no relay must be disconnected if it draws more than 0 4...

Page 56: ...ipment this includes the frame skirt and all equipment will be reinstalled If new equipment is desired there will be additional charges to the customer If the frame and or skirt of the spa has been badly damaged there will be additional charges to the spa owner for repairs or replacement When a spa needs to be returned to the factory for repair the cost of one way freight to the company will be at...

Page 57: ...w of the facts pictures or any other data presented by the dealer or customer In all cases pictures of the affected area and foundation of the spa must be provided before any decisions to repair or replace can be made In the unlikely event a shell or spa must be replaced all warranties shell surface electrical and plumbing date back to the original date of installation If it is determined that the...

Page 58: ...net is described as the outer material encasing the spa structure The manufacturer warrants it to be free from defects in ma terial and or workmanship from the date of delivery THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER AND TERMINATES UPON TRANSFER OF OWNERSHIP COMMERCIAL APPLICATIONS ARE EX CLUDED FROM THIS AND ALL WARRANTIES This warranty does not cover normal darkening staining or aging ...

Page 59: ...r The spa cover manufacturer warrants the spa cover for one year Do not return the spa cover to the manufacturer This will delay the replacement or repair of the cover The spa manufacturer is not responsible for lost covers L E D Lighting The L E D lighting is guaranteed to work upon delivery There is no war ranty covering the L E D lighting Performance In the event of any defect covered by this L...

Page 60: ...er May Manufacturing LLC or its agent shall not be liable for any injury cost or other damage whether incidential or consequential arising out of any defect covered by the LIMITED WARRANTY The liability of May Manufacturing LLC under this LIMITED WARRANTY shall not exceed the original amount paid for the spa Legal Remedies This LIMITED WARRANTY gives specific rights and other rights that may apply...

Page 61: ...the spa that has not been pre authorized by the manufacturer will void all warranties If the maunfacturer approves an alteration verify that this alteration is covered under warranty Dam age caused by moving a spa that is blocked in or that has been re cessed along with additional charges for labor is not covered by this warranty ...

Page 62: ...INTERIOR SPA DIAGRAM 57 ...

Page 63: ...1 Spa Pack 2 Heater 3 Therapy Pump 3 24 hr Circulation pump 58 ...

Page 64: ...mer Care Department 4720 N Lamb Blvd Las Vegas NV 89115 __________________________ __________________________ __________________________ Please do not send products or other correspondence to the address below Place Stamp Here ...

Page 65: ...____________________ Spa Model ______________________________________________________________________________ Your Dealers Name and Location_____________________________________________________________ What other spa brands did you consider buying ________________________________________________ Optional Questions How many people are in your household ______________________________________________...

Page 66: ...4720 N Lamb Blvd Las Vegas Nevada 89115 www artesianspas com Pla 11 0086 11 ...

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