13
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE AND REMEDY
REMEDY
Red rings, limescale
or water rings, shiny
metallic or other
discolouration,
scratches/shadows,
bubbles or other
miscellaneous
marks or stains
on ceramic glass
cooktop surface.
• Cooktop surface has not been cleaned
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to
clean the cooktop you will be charged
for the visit.
• Use a ceramic glass cleaner such as Cerapol.
Pitting of ceramic
glass surface.
• Spillovers of liquid with high sugar content.
• These types of spills must be removed
immediately with a special scraper for
the glass. If not permanent damage to
the cooktop glass can occur which is not
covered under warranty.
You cannot activate
the appliance or
operate it.
• You touched 2 or more sensor fields at the
same time.
• The
function operates.
• There is water or fat stains on the control
panel.
• Touch only one sensor field.
• Refer to the chapter “Operating
instructions”
• Clean the control panel.
You cannot activate
the appliance or
operate it.
• You touched 2 or more sensor fields at the
same time.
• The Child Safety Device or the Lock or
operates.
• There is water or fat stains on the
control panel.
• Activate the appliance again and set the
heat setting in 10 seconds.
• Only touch one sensor field.
• See the chapter Operating instruction.
• Clean the control panel.
A Sound operates
and the appliance
deactivates. A sound
operates when
the appliance is
deactivated.
• You put something on one or more
sensor fields.
• Remove the object from the sensor fields.
The appliance
deactivates.
• You put something on the
.
• Remove object from the sensor field.
The residual heat
indicator does not
comes on.
• The cooking zone is not hot because it
operated only for a short time.
• If the cooking zone should be hot, speak to
the service centre.
The Automatic Heat
Up function does
not operate.
• There is still residual heat on the
cooking zone.
• The highest heat setting is set.
• Let the cooking zone become
sufficiently cool.
• The highest heat setting has the same
power as the Automatic Heat Up function.
TROUBLESHOOTING
