PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Flames not staying on when
knob released
Knob not held down long enough in ‘High’
position for flame safeguard
(where fitted) to engage
Repeat lighting procedure and
hold knob down for 5 seconds in
‘High‘ position
Knob not set between ‘High’ and ‘Low’
Knob MUST be set between
these positions
Dirt or spillage on flame safeguard sensor
(where fitted)
Clean flameguard sensor tip
Low heat, slow cooking
Incorrect cooking pot or pan being used
Refer to cooktop section for
correct selection
Benchtop or knobs
overheating
Incorrect cooking pot or pan being used
Refer to cooktop section for
correct selection
Pot or pan not located on burner properly Ensure pot or pan is centrally
located on burner
Further information
When you need information, service or replacement parts
or have a warranty enquiry, please contact the Customer
Care Centre:
• Australia - 1300 363 640, 8.00am - 5.00pm
EST Monday to Friday
• New Zealand - 09 573 2384, 8.00am - 5.00pm EST
Monday to Friday
Please have the following information ready: Model,
Model Number & Serial Number. This is shown on the
data plate which is visible when the oven door is open.
TROUBLESHOOTING
21
TROUBLESHOOTING
