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En
TROUBLESHOOTING
Password
Lost password
Select the
SET PASSWORD
setting in the
LOCK
menu, then enter
the following master password “8899”. The master password clears
your previous password and allows you to enter a new password.
There is a problem in PC mode
The signal is out of range
(invalid format)
Adjust the resolution, horizontal frequency, or vertical frequency.
Vertical bar or stripe on
background & Horizontal
Noise & Incorrect position
Screen color is unstable or
show a single color
Check the signal cable.
Reinstall the PC video card.
If the WIFI connection fails or APP has connection issue, please check the following
troubleshooting questions.
WIFI connection fails
Check signal strength for WIFI connection, the TV may be too far
away from WIFI router.
Check "authentication" setting.
Make sure password is entered with correct upper or lower case
letters.
Check if TV is connected correctly.
Try powering off and unplugging TV to reset TV.
Try resetting the WIFI router, and also check for interference or WIFI
channel problems.
Problems with video
streaming
Check if internet connection is fast enough for streaming HD or 4K
videos.
has connection issue
Can't use Vudu and Pandora
Vudu is only available in US and Pandora only avaliable in limited
countries.
Maintaining
Do not use your TV in areas that are too hot or too cold, because the cabinet may
warp or the screen may malfunction. Your TV works best in temperatures that are
comfortable to you.
Storage temperatures are 32° to 122°F(0° to 50°C).
Working temperatures are 32° to 95°F(0° to 35°C).
Do not place your TV in direct sunlight or near a heat source.
Always connect your television to a power outlet with protective ground connection.
Minimum 5cm distances around the apparatus for sufficient ventilation.
The ventilation should not be impeded by covering the ventilation openings with items,
such as newspapers, table-cloths, curtains, etc.
No naked flame sources,such as lighted candles,should be placed on the apparatus.
Attention should be drawn to the environmental aspects of battery disposal.
