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Western Digital MY PASSPORT EDGE, User Manual

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Western Digital MY PASSPORT EDGE User Manual Download Page 76

MY PASSPORT EDGE

USER MANUAL

INDEX – 71

W

Warranty

 

67

WD

service

 

67

SmartWare icon

 

42

Store link

 

25

Windows

uninstalling WD SmartWare software 

from

 

53

Y

Your computer

content gauge, Backup tab displays

 

18

content gauge, Home tab displays

 

16

icon, Home tab display

 

15

Summary of Contents for MY PASSPORT EDGE

Page 1: ...External Portable My Passport Edge Portable Hard Drive User Manual My Passport Edge User Manual ...

Page 2: ...d special offers Warranty RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial ...

Page 3: ... Drive 5 Getting Started with the WD Software 6 3 WD SmartWare Software Functional Overview 12 Home Tab Display 13 Backup Tab Displays 17 Retrieve Tab Displays 20 Settings Tab Display 23 Help Tab Display 24 4 Backing Up Your Computer Files 26 How the Backup Function Works 26 Backing Up Files 26 5 Retrieving Backup Files 31 How the Retrieve Function Works 31 Retrieving Files 31 6 Locking and Unlock...

Page 4: ...Software 51 Specifying the Number of Backup Versions 51 Specifying a Different Retrieve Folder 51 Checking for Software Updates 52 Uninstalling the WD Software 52 Uninstalling on Windows XP 53 Uninstalling on Windows Vista Windows 7 or Windows 8 53 9 Using the Drive with a Mac 54 Reformatting the Drive 54 Restoring the WD Software and Disk Image 54 10 Troubleshooting 55 Installing Partitioning and...

Page 5: ...ry Compliance 66 FCC Class B Information 66 ICES 003 NMB 003 Statement 66 Safety Compliance 66 CE Compliance For Europe 66 KC Notice Republic of Korea only 67 Environmental Compliance China 67 Warranty Information 67 Obtaining Service 67 Limited Warranty 68 GNU General Public License GPL 68 Index 69 ...

Page 6: ...tra sleek design with high capacity At just 12 8 mm this ultra sleek drive is thin and fast with plenty of capacity for your important digital content Ultra fast transfer rates When connected to a USB 3 0 port My Passport Edge lets you access and save files with blazing speed Reduce transfer time by up to three times when compared to USB 2 0 transfer time Performance may vary based on your hardwar...

Page 7: ...cable Quick Install Guide WD SmartWare WD Security and WD Drive Utilities software included on the drive Optional Accessories For information about optional accessories for WD products visit Operating System Compatibility Your My Passport Edge drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems Figure 1 My Passport Drive Kit Components US h...

Page 8: ...ngle NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 54 and Troubleshooting on page 55 Physical Description As shown in Figure 2 the My Passport Edge drive has A power activity LED indicator A USB 3 0 interface port Power Activity LED The power activity LED shows the drive s power state ...

Page 9: ...pdates and special offers You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 44 Another way is to register online at http register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the...

Page 10: ...installing the WD Security WD Drive Utilities and WD SmartWare software on your computer It includes the following topics Connecting the Drive Getting Started with the WD Software Connecting the Drive To connect the My Passport drive to your computer 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 Figure 3 Connecting the My Passport Drive 1 2 ...

Page 11: ...stalling the WD software that is on the drive WD Security WD Drive Utilities WD SmartWare Getting Started with the WD Software To install the WD software that is on the drive 1 Double click the WD Apps Setup file that appears in the listing for your My Passport drive in Windows Explorer to display the WD Apps Setup Wizard 2 Click Next to display the End User License Agreement 3 Read the license ag...

Page 12: ...cted applications and options 6 When the installation completes click Finish to exit the WD Apps Setup Wizard 7 Depending on your selections Installing WD Drive Utilities with the Launch Application option displays the WD Drive Utilities screen see Figure 4 on page 8 and Managing and Customizing the Drive on page 42 Installing WD Security with the Launch Application option displays the WD Security...

Page 13: ...MY PASSPORT EDGE USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED 8 Figure 4 WD Drive Utilities Screen Figure 5 WD Security Screen ...

Page 14: ...lect from a folder view of your computer s internal hard drive b Click Next to display the initial Backup screen Figure 7 on page 10 On the initial Backup screen you can either Run your first backup See Backing Up Your Computer Files on page 26 before clicking Start Backup After the backup completes click Continue to display the WD SmartWare Home screen Figure 8 on page 11 Skip the backup by click...

Page 15: ...tial Backup Screens Initial File Backup Screen Initial Category Backup Screen Note The initial Backup screens only appear one time when you install the WD SmartWare software on your computer After that launching the software displays the Home screen so you can choose what you want to do ...

Page 16: ...MY PASSPORT EDGE USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED 11 Figure 8 WD SmartWare Home Screens Before first backup After first backup ...

Page 17: ...one you want to work with Supported external drive then the WD SmartWare software highlights the one you select to work with See Home Tab Display on page 13 Backup One of two backup dialogs depending on the backup mode that you select The by category dialog provides content gauges showing the total capacity and category structure of your computer s internal hard drive and the external drive that y...

Page 18: ...files to when your computer has more than one The My Passport drive that you want to back up files to or retrieve files from when you have more than one connected to your computer See Home Tab Display on page 14 and Table 1 on page 15 for a brief functional description of the Home tab display Settings Buttons for opening dialogs to Specify the number of backup versions that you want to keep for ea...

Page 19: ...MY PASSPORT EDGE USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 14 Figure 9 Home Tab Display My Passport Drive Icon Your Computer Icon Your Computer Content Gauge My Passport Drive Content Gauge ...

Page 20: ...software displays a selector box below your computer icon for specifying the drive or partition that you want to use for backup and retrieve functions My Passport drive icon Provides a graphic representation and name of the My Passport drive connected to your computer If you have more than one My Passport drive connected to your computer left click the drive icon for the one that you want to use f...

Page 21: ... of your files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt htm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and othe...

Page 22: ... changes to Excluded and it then includes all of the files that were not included in your file backup Because they change so frequently Outlook pst files are only backed up once every 24 hours This exclusion does not apply to other mail application files The Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not ...

Page 23: ...r s hard drive on the Home tab display See Your computer s content gauge on page 16 My Passport drive content gauges Same as the content gauge for your My Passport drive on the Home tab display See My Passport drive content gauge on page 17 Continued Backup by Category Display Backup by Files Display Your Computer Content Gauge My Passport Drive Content Gauge Category File Backup Toggle Button Sta...

Page 24: ...our My Passport drive Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up Note The folder structure displaces the content gauge for your computer on the Backup tab display In file mode the initial default configuration of the WD SmartWare software is with none of the files folders selected for backup After...

Page 25: ...n of the Retrieve tab displays Start Stop Backup toggle button Controls backup operations by starting and stopping the backup Switch to Category File Backup toggle button Switches the backup mode between categories and individual files Category mode Backs up files according to their categories as shown in the content gauges for your computer and your My Passport drive The button name is Switch to ...

Page 26: ...nge retrieve folder box and Browse button By default the WD SmartWare software creates and uses a folder named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse function and click Apply Continued Select a Volume to Retrieve From Display Select a Destination for Retrieved Files Display Select Content to Retrieve Display Backed ...

Page 27: ...Ware software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected My Passport drive Retrieve some files selection box Displays all of the files fr...

Page 28: ...l Description Display Component Description File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Preferences button Displays the Set Preferences dialog for enabling disabling the option ...

Page 29: ...ur Web browser to connect to the WD Service Support Contact Us page at http support wdc com contact Learning Center topic buttons Provide links to display the main Learning Center help topics Overview Backup Retrieve Manage Customize Online User Manuals link Uses your Web browser to connect to the user manual page for WD SmartWare manuals at http www wdc com wdproducts wdsmartware um asp There you...

Page 30: ...the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most recent available versions If updated software or firmware is available the WD SmartWare software prompts you do download and install it WD Store link Uses your Web browser to connect to the WD online store at http store westerndigital com store wdus Table 5 Help Tab Functional Description Co...

Page 31: ...hat is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your My Passport drive connected to your computer Note Automatic backup protection is continuous for as long as your My Passport drive is connected to your computer Then whenever you disconnect and reconnect the drive to your computer the WD Smart...

Page 32: ...es and then click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive d Click Start Backup to begin backing up all categories of files on the internal hard drive and skip to step 8 on page 29 5 To backup selected categories of files a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner ...

Page 33: ...To back up all of the files and folders on the internal hard drive a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK on the Switching Backup Plan dialog b In the backup by files selection...

Page 34: ...stom backup plan and update the content gauge for your My Passport drive Note Clicking Revert clears your recent selections and redisplays the prior applied configuration e Click Start Backup to begin backing up the selected files or folders and proceed to step 8 8 During the backup A progress bar and message indicate the amount of data that has been backed up For a category backup the blue backgr...

Page 35: ...on message reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either Continue Backup to disregard your request and resume the backup Stop Backup to follow through with your request and stop the backup 11 If you backed up files by category and your computer has more than one i...

Page 36: ...m 3 Specify the destination where you want to copy the retrieved files either a special retrieve folder or their original locations 4 Specify what you want to retrieve either individual files folders or everything 5 Retrieve the files Retrieving Files To retrieve files 1 On the Home screen a If your computer has more than one internal hard drive or drive partition use the internal drive selector b...

Page 37: ...rieve from dialog with the available volumes listed in the Backed Up Volumes selection box In this case a In the Backed Up Volumes selection box select the volume that you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog c Proceed to step 3 on page 33 Not run a backup on the selected My Passport drive The Select a volume to retrieve from dialo...

Page 38: ...r computer at step 2 on page 31 A retrieved content folder In a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder a Click Browse and use the browse function to identify the new folder b Click Apply to save and implement the new folder specification IF you want to retrieve from the selected backu...

Page 39: ...heck boxes for the files or folders that you want to retrieve 6 Click Start Retrieving 7 During the retrieve The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location A Cancel Retrieving button is available for stopping the retrieve 8 A Retrieval accomplished message signifies completion of the retrieve A Partial...

Page 40: ...the WD Security software to Create a password Change a password Eliminate the need for a password To create a password and keep others from accessing the files on your drive 1 Open the Set Security dialog by clicking either The WD Security icon on your desktop if you created one when you installed the application Start All Programs Western Digital WD Apps WD Security CAUTION The WD Security softwa...

Page 41: ... created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the drive whenever You shut down and restart your computer You disconnect and reconnect the drive to your computer Your computer exits the sleep mode You will have to do this even if you do not have the WD Security sof...

Page 42: ...lities screen if you have more than one supported My Passport drive connected to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click either The WD Security desktop shortcut icon if you created one when you installed the application or Start All Programs Western Digital WD Apps WD Security The WD Drive Utilities icon on your desktop if you created one when you instal...

Page 43: ...the Enable auto unlock for user check box when you created your password the WD SmartWare software displays a Drive is locked message in place of the content gauge for your My Passport drive To unlock the drive with WD SmartWare software 1 If the WD SmartWare Unlock your drive dialog does not appear automatically click the drive image above the Drive is locked message to display it 2 Type your pas...

Page 44: ...ay To unlock the drive 1 Start the WD Drive Unlock utility by either Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the WD Drive Unlock exe file Clicking Start My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage 2 On the WD Drive Unlock utility screen a Type your password in the Password box b Se...

Page 45: ... with the password that you want to change 3 Type your current password in the Password box 4 Select the Change password option 5 Type your new password in the Choose a password box using up to 25 characters 6 Retype your new password in the Verify password box 7 Type a hint to help remember your new password in the Password hint box 8 Select or clear the Enable auto unlock for user check box to s...

Page 46: ...lect the one that you want to remove password protection from 3 Type your password in the Password box 4 Select the Remove security option 5 Click Update Security Settings CAUTION After changing a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software Locks the drive when you shut down your computer disconnect your drive or your comp...

Page 47: ...uick View Icon After you have installed the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar You can use the icon to Open the WD SmartWare software Check the drive status Safely disconnect the drive Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software If the...

Page 48: ...n and then clicking the Safely remove option You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate drive status CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive IF the WD Qui...

Page 49: ...r to display the Sleep Timer dialog 4 On the Sleep Timer dialog a In the Set Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Registering the Drive WD Drive Utilities uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on...

Page 50: ...es f Click Register Drive Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temp...

Page 51: ...with your drive And because they are so fast running the SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files To run drive diagnostics and status checks 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut ...

Page 52: ...application Start All Programs Western Digital WD Apps WD Drive Utilities See Figure 4 on page 8 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog 4 On the Drive Erase dialog a Read the warning about the loss of data if you erase your drive b Click the I understand check box...

Page 53: ...tware and disk image See Password Protecting the Drive on page 35 Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Start the WD Drive Unlock utility by either Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the Unlock exe application Clicking Start My Computer ope...

Page 54: ...ck box to signify that you accept the risk 6 Click Erase After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after...

Page 55: ...D software and all of the support files utilities online help and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to http support wdc com and se...

Page 56: ...ty to retrieve files from a longer back in time period Consumes more disk space To specify the number of backup versions that you want to keep for each file 1 Click the Settings tab to display the Software Settings screen see Figure 12 on page 23 2 On the Software Settings screen click File History to display the Set File History dialog 3 On the Set File History dialog a Use the selection box to s...

Page 57: ...ent software version To enable or disable the Preferences option 1 Click the Settings tab to display the Software Settings screen see Figure 12 on page 23 2 On the Software Settings screen click Preferences to display the Set Preferences dialog 3 On the Set Preferences dialog select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences op...

Page 58: ...e Programs 3 Select WD SmartWare and click Remove 4 Click Yes at the Are you sure prompt Uninstalling on Windows Vista Windows 7 or Windows 8 1 Click Start Control Panel 2 Double click Programs and Features 3 Click WD SmartWare or the WD SmartWare icon and click Uninstall Change at the top of the screen 4 Click Yes at the Do you wish to proceed prompt ...

Page 59: ...answer ID 3865 for information about reformatting the drive See Troubleshooting on page 55 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Mac computers go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the Windows versions of the WD Driv...

Page 60: ...us power For more information in the U S visit our website at store westerndigital com Outside the U S contact WD Technical Support in your region Q Why is the drive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not ...

Page 61: ...0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information Q What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub A USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device ...

Page 62: ...ter you physically connect the drive as shown in Figure 3 on page 5 the Found New Hardware Wizard screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware Wizard screen If they appear close them You can use the Found New Hardware Wizard to install the SES driver either Automatically if your computer is connected to the Internet Manu...

Page 63: ...MY PASSPORT EDGE USER MANUAL INSTALLING AN SES DRIVER 58 4 Select Install the software automatically and click Next 5 When the installation completes click Finish ...

Page 64: ... driver manually 1 On the Found New Hardware Wizard screen select No not this time to inhibit a connection attempt to Windows Update 2 Click Next to continue 3 Select Install from a list or specific location and click Next 4 Browse to My Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver ...

Page 65: ...MY PASSPORT EDGE USER MANUAL INSTALLING AN SES DRIVER 60 d Click Next 5 When the installation completes click Finish ...

Page 66: ...cally if your computer is connected to the Internet Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 On the Found New Hardware wizard screen click Locate and install driver software 3 On the Found Ne...

Page 67: ...o the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driver software 2 On the Found New Hardware WD SES Device wizard screen click Don t search online 3 At the Install the disc that came with your WD SES Device prompt click I don t have the disc Show me other options ...

Page 68: ...ER MANUAL INSTALLING AN SES DRIVER 63 4 Browse to Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver d Click Next 5 When the installation completes click Close ...

Page 69: ...ers After you physically connect the drive as shown in Figure 3 on page 5 or use the Windows Computer Management utility to install the SES driver 1 Open All Programs and click Computer Manage 2 Under Computer Management Local click Device Manager Unknown Device and right click Update driver software ...

Page 70: ...AN SES DRIVER 65 3 Click Browse my computer for driver software 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver 5 Click Next 6 When the installation completes click Close ...

Page 71: ...or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s a...

Page 72: ... returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via support wdc com WD shall h...

Page 73: ...sed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of t...

Page 74: ...55 Creating a password 35 D Disconnecting the drive 43 Disk image downloading and restoring 50 54 Drive content gauge Backup tab displays 18 content gauge Home tab displays 17 diagnostics and status checks 45 46 disconnecting from a PC 43 display scroll pointers Home tab dis plays 16 handling precautions 4 icon Home tab displays 15 sleep timer 44 status check 43 Drive formats converting 3 Drive Se...

Page 75: ...election box 21 Browse button 21 Change retrieve folder box 21 description 20 functional overview 12 Retrieve destination option buttons 22 Retrieve files option buttons 22 Retrieve some files selection box 22 Start Cancel Retrieving toggle button 22 RoHS 67 Run Diagnostics dialog 46 S Safety compliance 66 Service 67 Set file history dialog 51 preferences dialog 52 retrieve folder dialog 52 sleep ...

Page 76: ...NDEX 71 W Warranty 67 WD service 67 SmartWare icon 42 Store link 25 Windows uninstalling WD SmartWare software from 53 Y Your computer content gauge Backup tab displays 18 content gauge Home tab displays 16 icon Home tab display 15 ...

Page 77: ...y time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Edge WD SmartWare WD Security WD Drive Utilities and Data Lifeguard are trademarks of Western Digital Technologies Inc Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other com...

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