Homelift (VM) – User Manual VM00 7105
Wessex Lift Co Ltd
25
9.
EMERGENCY BREAKDOWN SERVICE
Contact your service provider if the lift is outside the warranty period and is different from Wessex
Lift Co Ltd.
Wessex customer service department is manned between 8.15am to 5.15pm, Monday to Friday
(except public holidays) and field service engineers operate during the same hours.
An engineer will normally visit site within 24 hours (Monday to Friday) to attend a breakdown call,
provided the equipment is covered by the warranty or the user (or any agency responsible for the
maintenance of the equipment) agrees they will cover any costs incurred.
Calls for assistance outside normal office hours will be handled by our emergency cover service, and
every effort will be made to attend such calls within a reasonable time scale (i.e. within 24 hours) –
however there is no guarantee an engineer will be available during these hours.
During normal office hours telephone: 01794 830303. A member of staff will record the details of
your request and initiate the necessary actions to resolve the problem.
Outside normal office hours telephone: 01794 830303. The operator will take your details and pass
this information to the supervisor, who will then contact you by telephone to fully assess the
problem, and to offer a suitable level of technical assistance to minimise the immediate difficulties
being experienced. Where necessary and feasible the supervisor will make suitable arrangements for
an engineer to attend site as soon as possible to effect repairs.
The supervisor will ensure contact with an engineer is always available outside normal office hours.
The operator has facilities to contact all of these people as appropriate.
For further information on breakdown cover and servicing please contact Wessex Lift Co Ltd or your
service company.
