7. Trouble Shooting
Frequent Asked Questions
z
Why am I unable to turn on the device?
Answer: The device is supplied by regular DC power. You should check if the power cord is
already plugged into your power outlet.
z
My device crashed for some reason, how do I reset the DPF1040?
Answer: Use a sharp pointer to reset this device. Otherwise you should not touch the Reset
button under normal condition.
z
Why am I unable to turn off the device?
Answer: You have to press the power button for at least a few seconds to wait for the LED lights
to be off.
z
Why does the USB device icon not show on the screen if I connect the device to my
laptop/PC?
Answer: When you connect the device to your personal computer, the device acts as a card
reader rather than the host device. You should otherwise use your computer instead the device as
the primary device.
For more specific trouble shooting, please contact our product support at +1 510.743.1839 or
email at PRODUCT_SUPPORT @wellex.com
26