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Warranty terms of weka Holzbau GmbH
We guarantee the function of our products for 5 years from the date of delivery, subject to the conditions laid
down below. Our warranty covers only the wooden parts of our products (hereafter referred to as the weka
product).
Within the warranty period, we will replace missing or defective parts of the weka product.
The warranty extends only to the free-of-charge replacement of the respective faulty or defective wooden part.
The warranty does not cover any consequential or additional costs, in particular no delivery and installation or
modification costs.
The warranty is void in case of:
failure to follow the assembly instructions,
changes (additions or modifications) made to the product diverging from the assembly instructions,
load limits (e.g. snow load, etc.) having been exceeded,
the weka product having been installed on an incorrect foundation or floor plate, etc., in particular in cases of
violation of the rules of architecture,
insufficient or inadequate care / maintenance (wood preservation, coating, etc.)
wind speeds stronger than force 7 (moderate gales), natural catastrophes or brute force having caused the
damage to the weka product,
the deficiency consisting in changes which are typical for wood, such as discolouration, formation of cracks,
warping, shrinking, swelling or similar normal effects on the material "wood".
Warranty claims must be accompanied by the original packing slip and the original sales receipt and must be
submitted within the warranty period in writing or by fax or e-mail. A further prerequisite for a claim is immediate
notification of the defect or damage in the form of pictures and a written description of the defect.
Address all warranty claims to:
weka Holzbau GmbH, Johannesstrasse 16,
17034 Neubrandenburg, Germany · Fax: +49(0)395/42908-83
e-mail: [email protected]
Term and conditions for installation by weka team
If you wish to have your product installed by an installation team of weka Holzbau GmbH, the following terms
and conditions apply:
The term "installation" refers to the proper assembly and erection of the supplied parts and their installation on
site, not including wood preservation and coating, or the supply and installation of accessories.
Installation does not include electrical connections.
All installation material must be available at the site.
Ensure that all product parts are within 15 m of the actual installation site and do not need to be carried to
another floor, as such work is not included in the quoted price for installation.
The foundation for your construction must have the necessary load-bearing capacity and be horizontal and
level.
The following standard applies: DIN 18202 "Tolerances in building construction", table 3, row 3; maximum
height difference between two furthest points of approx. 10 to 11 mm.
All preparatory work must be completed according to best practice and prior to the weka team arriving on site.
The foundation/floors prepared by you must be suitable for the installation of your product.
