WEG CESTARI Worm Gearbox line, Instruction Manual

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Worm Gearbox line
10 Warranty term
The warranty against manufacturing and material defect offered by WEG-CESTARI is:
Products : standard period of 12 months from the date of issue of the Invoice.
Services: standard term of 6 months from the date of issue of the Invoice.
NOTES:
1) When the warranty period is over, but within the current month, the service will be provided as a guarantee
(e.g.: warranty expiration date: 04/01/2017) + service: 4/21/2017 = guarantee accepted).
2) If a differentiated warranty period is defined in the technical-commercial proposal for a given supply, it
shall prevail over the above period;
3) The periods established above do not depend on the date of installation of the product and its entry into
operation.
WEG-CESTARI products that present defects due to faults of: dimensioning and specification (when
performed by WEG-CESTARI), design, material and manufacture are eligible for warranty, provided that the
technical analysis performed by WEG-CESTARI has revealed the existence of items with defecs that may
be framed under these terms and within the above warranty period.
In the event of a deviation from the normal operation of the product, the customer shall immediately notify
WEG-CESTARI of the defects and make the product available to WEG-CESTARI or its Authorized Technical
Assistance for the period necessary to identify the cause of the deviation, verification of warranty coverage,
and the proper repair shall only be performed after analysis of the RNC (Non Conformity Report).
The WEG-CESTARI reserves the right to submit to testing the products returned under warranty for
verification of defect / manufacturing defect, as well as disassemble the products to verify the actual cause
of the failure presented.
To be entitled to the warranty, the customer must meet the specifications of the technical documents of
WEG-CESTARI, especially those provided for in the Installation, Operation and Maintenance Manual of the
products. The warranty conditions offered by WEG-CESTARI will always be respected, respecting all the
precepts of civil law that govern the commercial relationship.
Warranty will not be granted for the cases below:
If the customer or end user opens, repairs and/or modifies the gear unit or geared motor without prior
authorization from WEG-CESTARI;
Oil leakage by the retainers due to drying caused by paints or paints made by the end customer or suppliers
of machinery and equipment;
Incorrect installation of the equipment (working position different from that requested, out of alignment,
unstable base, shocks or blows to the axles, etc.), in total disregard of the instructions made in the respective
items of the Installation, Operation and Maintenance Manual of the products;
Inadequate, inefficient or non-existent lubrication in cases that are supplied without lubricant;
Lack of preventive maintenance, according to the Installation, Operation and Maintenance Manual of the
products;
Incorrect specification or bad dimensioning of the equipment, when done by the customer;
Shocks or falls in the transport of responsibility of the customer or third parties hired by the same;
Oil leakage caused by obstructed vent;
Contamination of the oil by external agents (dust, water, etc.), when the gearbox has not been ordered with
an air filter;
Wrong connection or mains failure in the case of motors;