11
ENGLISH
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
Customer Support can be reached Monday through Friday by calling 866 .294 .1660, or
through our support site at support .weboost .com .
Why do I need to create distance between the inside and outside antenna?
Antennas connected to the booster create spheres of signal . When these spheres
overlap, a condition called oscillation occurs . Oscillation can be thought of as noise,
which causes the booster to scale down its power or shut down to prevent damage .
The best way to keep these spheres of signal from overlapping is to maximize
separation distance between the inside and outside antennas .
(Troubleshooting cont .)
1 .866 .294 .1660
www .
weboost
.com or www .
weboost
.ca
support@
weboost
.com
