8 | Troubleshooting
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5111966A ISI Webasto Unite (EN)
8
Troubleshooting
Status Indicator
Problem
Possible Causes
Recommended Solutions
Constant LED
The AC supply voltage may not
be within the range of values in
the Operating Instructions,
A grounding connection may
be absent and / or the phase /
neutral connections may have
been reversed, or the charging
station may have a fault.
Make sure that the voltage is
within the specified range and
that a grounding connection is
in place.
If the button is still solid red,
please contact your authorized
service.
4 sec
Even though the status inform-
ation LED blinks blue every four
seconds, you cannot:
- start charging the electric
vehicle, or to
- lock the plug into the char-
ging station,
The charging plug may not be
properly connected to the char-
ging device or to the electric
vehicle.
Make sure that the charging
plug is connected properly on
both ends of the cable.
Make sure your electric vehicle
is in charging mode.
4 sec
The status information LED
blinks in red.
This error is displayed if your
vehicle is equipped with a bat-
tery type that requires ventila-
tion.
This charging station is not suit-
able to charge such battery
types.
NOTE
Troubleshooting
If you need further assistance in troubleshooting, please contact your contractual partner for support
NOTE
Wi-Fi connection issues
If you have a Wi-Fi connection issue when controlling the charger, then restart your router and check the connections.
8.1
Resetting to factory defaults
To enable you to restore the charging station to its factory default settings, the HMI board features a reset button.
WARNING
Factory reset of the charging station must only be carried out by a qualified electrician.
u
After a factory reset, all configuration settings must be set again.
SW4
u
Press the button for 5 seconds to reset the user configuration to its factory default settings. The OCPP configuration and the
network configuration will revert to the factory default settings.
