FAX: (86)755-83849434 Web:
nical Support Department during business hours (8:30 A.M.–5:30
repair, you may contact our Product Services Group .
NET 300 Series Start-Up Guide
If return of the equipment is necessary, please contact the WDS Tech-
www.sinosun.cn
Phone: (86)755-83849417 E-Mail:
P.M. Beijing Time). When calling, please give the complete model
Technical assistance for WDS products is available from our Tech-
20
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TECHNICAL ASSISTANCE
number of the radio, along with a description of the trouble
symptom(s) that you are experiencing. In many cases, problems can be
resolved over the telephone, without the need for returning the unit to
the factory.
FACTORY SERVICE
nical Support Team. You will be issued a Service Request Order
(SRO) number. The SRO number will help expedite the repair so that
the equipment can be repaired and returned to you as quickly as pos-
sible. Please be sure to include the SRO number on the outside of the
shipping box, and on any correspondence relating to the repair.
No
equipment will be accepted for repair without an SRO number.
A statement should accompany the radio describing, in detail, the
trouble symptom(s), and a description of any associated equipment
normally connected to the radio. It is also important to include the
name and telephone number of a person in your organization who can
be contacted if additional information is required.
The radio must be properly packed for return to the factory. The orig-
inal shipping container and packaging materials should be used when-
ever possible. All factory returns should be addressed to:
When repairs have been completed, the equipment will be returned to you by
the same shipping method used to send it to the factory. Please specify if you
wish to make different shipping arrangements. To inquire about an in-process
Shenzhen Sinosun Technology Co., Inc.
Customer Service Department
3A17,South Plaza Cangsong Building, Tairan Industry & Trade Zone
Futian District, Shenzhen,Guangdong, China
